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Reviews of Genesis Holiday Apartments

3.5 out of 5
Genesis Holiday Apartments
Cnr 26 Markwell Ave & 2981 Surfers Blvd, Surfers Paradise, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 92 reviews" "
Rating 8 - Good. 24 out of 92 reviews" "
Rating 6 - Okay. 13 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stunning apartment with ultimate views of every angle of surfers. So spacious and a lovely big kitchen. Air con in every room was amazing. Loved the heated pool, properly warm like a bath. Would love to stay here again.
Stayed 7 nights in Jan 2024

8/10 Good

Leanne

Travelled with family
Liked: Amenities
Stayed 7 nights in Jan 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, room comfort
Great location
The apartments are in a great location to Surfer's Paradise. The shopping centre and restaurants are close by and the beach is also only a short walk away. Although spotlessly clean, the apartments are looking a bit tired & in need of small repairs. Nothing that interferes with an enjoyable stay but would make staying there even more enjoyable. Reception staff were friendly & helpful. It was too cold to use to the pool so didn't use it but that area was also neat & tidy. It has excellent views of the beach. I would definitely stay there again.
Stayed 3 nights in Aug 2023

8/10 Good

kathy

Stayed 3 nights in Jun 2023

4/10 Poor

Matthew

Disliked: Property conditions & facilities
a lot of the lights did not work in this old apratment
Stayed 16 nights in Apr 2023

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2023

6/10 Okay

Tetonga

Stayed 1 night in Mar 2023

10/10 Excellent

Bojo

Stayed 5 nights in Jan 2023

4/10 Poor

Jillanne

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I read the reviews and expected basic. But I wasn’t prepared for what I got. The property isn’t bad at all and we had a great time in the heated spa and pool. But the apartment is long overdue maintenance and repair. Every tap leaked, knobs fallen off drawers, the drying hanging on the wall by a thread, none of the verandah slinging doors lock, and some have issues on their runners. the kitchen needed the biggest overhaul. Whilst it was clean, I expect a basic standard at a minimum where everything is functional, working and safe. This was not the case. The bed sheets were nice and crisp but the mattress was like sleeping on a plank. Very evident that someone’s plan is to run this place to the ground. Shame, coz the location is great and the property has such good bones.

8/10 Good

Pawan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities

2/10 Terrible

Leigh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst plsce i have ever stayed
Stayed 4 nights in Oct 2022

4/10 Poor

Eliza

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were in the budget apartment and while the location is good and the pool and spa are enjoyable, the apartment itself was not clean and was in dire need of an update. Hair in the bathrooms, mould in the shower, a used Band-Aid for a welcome gift. The beds weren’t comfortable with stains on the mattresses and no protectors. The furniture was run down and some pieces stained and unclean. 4 towels provided for a week-long stay. You have to buy everything for the kitchen so come prepared. I suppose you get what you pay for but the general expectation is that it should at least be clean - I’m 5 months pregnant and was worried about the state of the place. Apparently the other apartments were in decent condition so it seems like the anomaly. Well, I hope so, at the very least.
Stayed 6 nights in Sep 2022

4/10 Poor

Sadiq

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Propert wasn't cleaned properly, wifi wasn't working, shower head broken etc etc when we moved in, complaint the next morning as the reception close early and no one answer the call on the after hours service phone number the guy on the reception said that he will personally go with cleaner to the room to make sure it's properly cleaned, we left and came back in the evening property was still not cleaned I try calling on the after hours phone number but no answer the next morning I went back to the reception ask the guy that why the apartment has not been cleaned he was said it should be as the cleaner went in to the property but asured me that if not he will fix it today before we come back to the property but you know what nothing happened property was still a mess called the manager on after hour phone number this time answered and when I said the the apartment has not been cleaned, wifi and shower head not fixed instead of apology he said the it's been cleaned before we move in and nothing can be done right know as it's our last day there. Definitely not going back there, poor management and absolutely poor service overall.
Stayed 3 nights in Sep 2022

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely to have a place where the whole famiky can stay and have our own spaces. Love the spa and pool!
Stayed 4 nights in Sep 2022

8/10 Good

John

Stayed 2 nights in Aug 2022

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
View was nice place was dirty. Broken mirrow on the wall what could cut people. There was poo in the toilet when we checked in. There was no hot water at night time and property manager woildnt answer his phone.next day when je would amswer he phone he said aboit getting part refound and calle back and never did.
Stayed 1 night in Jul 2022

4/10 Poor

Alex

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location. Good size apartment with great views of the beach. Good pool. Unfortunately the lack of maintenance in room very obvious. External doors to balcony didn’t shut (open to outside - you could actually see a outside - door frame eroded. This also meant not secure but luckily we were 10 floors up so not a concern). Apartment heater, dryer and bathroom fans also didn’t work. 1 bathroom stank. Staff pleasant and did come to fix a blind that didn’t work in one of the bedrooms. Also tried to fix reverse cycle A/C and it worked for 30 mins after that then showed the error again. Staff didn’t follow up. We were so cold over night due to all rooms being essentially open to the outside that we had to sleep in jumpers. Not enough extra blankets for all 3 beds. I really felt there was only so much I could speak to staff about faults that I gave up…it got really uncomfortable. Then we were accused of only returning 1 set of keys when that was all we were given as it was only me and 2 kids. Minuscule free WIFI allowance. I wouldn’t stay here again. Very disappointing and unnecessary. The place has potential, just not maintained.
Stayed 5 nights in Jun 2022

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I quite liked the location and highly recommended staying there.
Stayed 1 night in Jun 2022

6/10 Okay

Sarah

Stayed 1 night in May 2022

6/10 Okay

Mayank

Travelled with group
Disliked: Property conditions & facilities
The details listed on the expedia app were completed different to what we got when we reached there.
Stayed 1 night in Apr 2022
Response from Michael at Genesis on 7 May 2022
Thank you for your feedback. Your points are noted and will be attended to.

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities
The property was really dated & old. The property could do with a nice modern update. The room felt old, walls and floors need a good clean. There was a random message “your a flop” (poor spelling) written on the ensuite mirror. I’m assuming this was from a previous guest and wasn’t cleaned. There were a few dead bugs in the kitchen basin.
Stayed 1 night in Apr 2022
Response from Michael at Genesis on 7 May 2022
Thank you for your feedback. Your points are noted and will be attended to.

6/10 Okay

Daniel

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The pools and gym were great. Unfortunately the games room was being renovated. The apartment was dirty on arrival - fans disgusting, fryer was full of grease and not cleaned, half used soaps still in a shower and a chair and curtain rail were broken
Stayed 7 nights in Mar 2022
Response from Michael at Genesis on 7 May 2022
Thank you for your feedback. Your points are noted and will be attended to.

8/10 Good

Jodie

Travelled with family
Disliked: Property conditions & facilities
The property was good but the apartment kitchen items were in the cupboard dirty bed's were hard and no spare blankets.
Stayed 6 nights in Mar 2022
Response from Michael at Genesis on 17 Mar 2022
Thank you for your stay with us and your kind review. Your points are noted and we hope to see you again soon.

2/10 Terrible

justin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No compassion nor compensation for having lost 1st 2 nights accommodation due to road closures. Both nights were slept in the car after flooding despite having confirmed with front desk only hours before expected arrival that roads were open. Overall the room was disgraceful and defines filth. The carpets didn't appear to have ever been cleaned, sharp objects found in them, sticky table and bench tops, torn curtains, teras in lounge, grime stains on chairs, blown light globes throughout including in the range-hood whilst trying to cook on frypans that need to be thrown out and replaced, everything burnt. Ceiling fan in main bedroom didn't work and unbelievably mouse poo found in the main bed. Microwave hadn't been cleaned nor had the oven. Oven tray didn't fit in the oven preventing oven door to close, very little cutlery, broken plastic forks and not even a paid of tongs. I found the previous occupants boarding in a cupboard, glasses found half full of something found in cupboards, broken clothes drier rack, human hair everywhere predominately in bathrooms, washing machine didn't spin properly, boiling hot water from taps, smashed bedroom window. Games room out of action, a lift out of action, sauna out of action, I certainly wouldn't stay in that room again, cleaners needs to be held accountable as does management. Owners should be made aware.
Stayed 7 nights in Feb 2022
Response from Michael at Genesis on 20 Mar 2022
Hi Justin, We regret that you were unable ot arrive on time due to the traffic situation, and lost two days of stay. That is not something you can take against us for compensation. We are not liable for your loss. Your booking and payment was taken by Wotif/Expedia and if you wanted compensation or modification of your booking, you should have requested from them. Regarding your comments and opinions on the standard of accommodation provided, while we understand you are entitled to whatever comments you want to make, we certainly do not believe them to be true. We pride ourselves to be a responsible and good provider. We are always fair, sincere and accommodating to all our guests and our review ratings from our other guests reflect that.

10/10 Excellent

Ashleigh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff are absolutely lovely and the apartment size was a pleasant surprise! Will definitely be staying there again.
Stayed 5 nights in Jan 2022
Response from Michael at Genesis on 20 Mar 2022
Hi Ashleigh, thank you for the kind compliments. It was a please to host you. Hope to have you back again.

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, amenities
Had a great week at Genesis (family with two primary school aged kids). Apartment was clean and well kept, although starting to date (typical for many apartments along the coast). Our host Michael was great, the check-in was easy and a short work to Surfers Paradise attractions.
Stayed 5 nights in Jan 2022
Response from Michael at Genesis on 24 Jan 2022
Thank you for your kind feedback. Glad you liked your stay. It was a pleasure to have you here and we hope to see you again.

6/10 Okay

Roger

Travelled with family
Disliked: Cleanliness
We stayed in the Superior apartment, room 26 on level 8. The size and layout was good, however… the website showed images that depict more clean, modern apartments. Our apartment was dated, and I needed to purchase cleaning products to give it a good clean before we settled in and also ran all plates and cutlery through the dishwasher. The location is good. My kids were disappointed with the dated apartment, luckily we were only there to sleep and shower most days. The pool area was ok… games room and other amenities also dated. This place is in desperate need of some TLC in my opinion. Won’t be staying here again.
Stayed 5 nights in Jan 2022
Response from Michael at Genesis on 24 Jan 2022
Thank you for your feedback. We appreciate your comments and will certainly note the points you made and strive improve on what on the condition of the apartment.

10/10 Excellent

somnath

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartments. Great location. Could see the ocean from my apartment. 1 street back from beach. Staff especially Michael very helpful. Strongly recommended.
Stayed 7 nights in Dec 2021
Response from Michael on 26 Dec 2021
Hi Somnath, Thank you for your kind review. It was a pleasure to have you and your family at Genesis. It is always great to have nice people like you staying in our building. Merry Christmas and a Happy New Year!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service and communication from the service staff Michael and De Loris.
Stayed 6 nights in Jun 2021
Response from Dee on 21 June 2021
Thank you very much it was lovely to meet you and be able to make your stay a wonderful one. Hope to see you again. All the best, Dolores

8/10 Good

Joel

Liked: Room comfort
Real intimate homely stay
An unexpected gem in the heart of surfers paradise
Stayed 6 nights in May 2021
Response from Michael on 3 June 2021
Hi Joel Thank you for your kind feedback. We are glad you liked your stay with us and we look forward to having you with us again.

6/10 Okay

Cassie

Travelled with family
Disliked: Cleanliness
We had the ground floor apartment. It’s a Great size for families, location was perfect for our stay. But unfortunately the up keep of the apartment was very disappointing.
Stayed 2 nights in Oct 2020
Response from Dee on 4 Nov 2020
Hi Cassie, We are sorry you felt that way and we were unable to upgrade you due to being completely booked. We have had many guests stay in this apartment without an issue and it is very popular due to it's spaciousness and being a ground floor apartment. Albeit, we cannot make everyone happy. Perhaps a booking for a superior apartment would be more appropriate for you next time as all our apartments are very spacious and are renovated differently. Thank you for your feedback, we hope you enjoyed your special occasion here otherwise. Kind Regards, Dee

10/10 Excellent

Gibbsy, Townsville, Nth Qld

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Oct 2020
Response from Dee on 27 Oct 2020
Thank you for your fantastic feedback score. We are delighted you enjoyed your stay.

10/10 Excellent

Sunny, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The space of the apartment was fantastic it easily fits 6 people, we only had 5. Beds were comfortable and couch was nice. View was fantastic for the price and the heated pool was great when the temp was around 22 degrees.
Stayed 4 nights in Sep 2020
Response from Dee on 7 Oct 2020
Hi Sunny, Thank you for your great review. We are delighted that you enjoyed your stay here at Genesis and we would love to have you here again. All the best, Dee

8/10 Good

Mirou, Br8

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious, great for families and close to the beach.
Stayed 3 nights in Oct 2020
Response from Dee on 7 Oct 2020
Hi Mirou, Thank you for your great feedback. We are glad you enjoyed your stay.

8/10 Good

Richard

Liked: Cleanliness, room comfort
Every thing we needed in the apartment and conveniently close to everything
Stayed 6 nights in Jul 2020
Response from Dee on 31 July 2020
Hi Richard, Thank you for your positive feedback. we appreciate that you enjoyed the apartment. Kind Regards Genesis Apartments

10/10 Excellent

MamaOf5, Brisbane

Travelled with family and small children
Liked: Cleanliness, amenities
The apartment was exactly as pictured perfect for our family and the convenience of where we were was great. Definitely recommend this apartment and visit again 😊
Stayed 3 nights in Jul 2020
Response from dee on 27 July 2020
Wonderful thank you so much for your feedback, we are delighted that you enjoyed your apartment so much. All the best, Dee

10/10 Excellent

Jayne, Cedar Grove

Travelled with family
Liked: Cleanliness, amenities
Having been in the travel industry for over 25 years I have stayed in some of the best properties in the world. The apartment we had was one of the best I have ever stayed in. It had everything we could need it was decorated as a home from home The pool was gorgeous and hot even though it was winter we could still swim up to 9pm every night. The staff were wonderful and very helpful , I would have no hesitation in recommending this property. 10 days stay in 3 bed/2 bath apt
Stayed 10 nights in Jun 2020
Response from Dee on 7 July 2020
Hi Jayne, We are delighted you enjoyed your time here at Genesis and enjoyed having you and your family stay.. Thank you for your wonderful feedback Jayne it means a lot to us.We like you, please come back soon. All the best, Dee

10/10 Excellent

Jennie, Brisbane

Liked: Cleanliness, amenities
We recently had a wonderful week staying at the Genesis Apartments. The apartment was spacious and had fantastic views. Thank you Michael and the team for making us feel welcome.
Stayed 7 nights in Jun 2020
Response from Dee on 6 July 2020
Hi Jennie, It was an absolute pleasure having you and your family stay at Genesis. We valued your friendliness and we would love to have you return. Thank you for the fantastic feedback. All the best, Dee

10/10 Excellent

Jessie, Launceston

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
It was just perfect for us coming back to Queensland and needing a place to stay for a few nights before our lease started. Perfect hosts. Very reasonable prices, the apartment was very well furnished and was very well equipped with kitchen items and board games and some books. Excellent location too!
Stayed 4 nights in Jun 2020
Response from Dee on 24 June 2020
Wow! Thank you Jessie for your wonderful review. We like you please come back :-) All the best, Dee

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jun 2020
Response from Dee on 9 June 2020
Thank you for the great feedback, we really appreciate that all our hard work to make our guests happy reflects on this feedback. We hope to see you again. All the best, Dee

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property has a great location and the management staff are tremendous. Unfortunately the gym equipment was poorly maintained - some of it rusting away. The games room was clean but everything in it was tired. Some of the equipment didn't work. The queen bed in the apartment was so old and un-supportive it made for a terrible night sleep. No aircon in either bedroom so we relied on the ceiling fans which only operated on the fasted speed. The fan lights would periodically turn on for no reason when the fan was operating - a real catch 22 at nighttime. Cracked and missing tiles, black mould on the shower ceiling, and pealing paint in the ensuite bathroom, Threadbare carpet throughout, An unseated power outlet in the kids bathroom that left access to live wiring by little fingers. Furniture also worn out and very obviously done on the cheap. The TV didn't pick up any local channels and the foxtel service didn't work either. All in all an experience we won't forget, for all the wrong reasons, and we certainly wouldn't recommend these apartments to anyone. We won't be going back.
Stayed 2 nights in Feb 2020

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The unit was clean and tidy, the view was great. However, we had a stay of 3 nights for 6 people and they only provided 2 sample size shampoos and body washes which is barely enough for one night. We requested for more and was being told that they only provide starter pack for their guests, we will have to buy it by ourselves if we need more.
Stayed 3 nights in Feb 2020

8/10 Good

YH, Kuala Lumpur, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, walking distance to SkyPoint and the center of Surfer Paradise.
Stayed 4 nights in Dec 2019
Response from Dee on 12 Dec 2019
Hi YH, We are delighted to read you enjoyed your stay and we look forward to having you return. Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time from amazing accommodation spectacular views great location just loved it
Stayed 7 nights in Oct 2019
Response from Kevin on 28 Oct 2019
Hi there, Thank you for your kind feedback :) All the best, - Kevin

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location, but is showing it's age. Staff were very friendly. Close to beach and central Surfers is easy walking distance.
Stayed 1 night in Oct 2019
Response from Dee on 20 Oct 2019
Thank you for your great feedback. We are delighted to read you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accommodation, everything was really nice.
Stayed 3 nights in Sep 2019
Response from Dee on 7 Oct 2019
Thank you very much for your great feedback. We really appreciated having you stay at Genesis Apartments and look forward to your return soon. All the best, Dee

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Close to beach & shops. Staff very friendly & helpful. But Apartment needed a really good clean, beds & linen needed to be replaced.
Stayed 5 nights in Sep 2019
Response from Dee on 30 Sept 2019
Hi Anonymous, Thank you for your feedback. We will address this with housekeeping. All our apartments are decorated or renovated differently by the owners therefore we are unsure which one you are referring to although we will address these issues as best we can. All the best, Dee

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Dee on 2 Sept 2019
Thank you for your wonderful feedback. We are delighted you enjoyed your time here and we look forward to your return.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from Dee on 27 Aug 2019
Thank you for your great feedback. We are so happy you enjoyed your stay at Genesis Apartments and look forward to your return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Dee on 27 Aug 2019
Thank you for your wonderful feedback. We are so delighted you enjoyed your stay with Genesis Apartments and look forward to your return.