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Reviews of Leonardo Inn Glasgow West End

3 out of 5
Leonardo Inn Glasgow West End
4 Shelley Road, Glasgow, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 277 out of 1003 reviews" "
Rating 8 - Good. 395 out of 1003 reviews" "
Rating 6 - Okay. 193 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Ghassan

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall not bad for the price Hot water issue it fluctuates
Stayed 5 nights in Apr 2024
Response from martin on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
The manager was so helpful and friendly, nothing was too much trouble
Stayed 7 nights in Apr 2024
Response from Greg, Receptionist on 30 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from martin on 28 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Nancy

Travelled with partner
Fire alarm went off twice around 9.00pm (false alarm), rubber bath mat dirty underneath, shower not easy to use, and all just a bit 'tired'. Weird smell in bathroom (possibly from ongoing works in wall panel next to room). Very handy for hospital and convenient reasonable parking.
Stayed 1 night in Apr 2024
Response from Sophie on 26 Apr 2024
Dear guest, thankyou for taking the time to leave a review. Sorry for the inconveniences you experienced while staying here. I will pass the issues on to the relevant managers and we hope this does not put you off staying with us in the future. Kind regards

6/10 Okay

Caitlin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greg, reception team member on 25 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property needs upgrading. Outside the building was unkept, lots of cigarettes buts, smoking area is at the front entrance.
Stayed 1 night in Apr 2024
Response from Sophie on 23 Apr 2024
Dear Amanda, thankyou for taking the time to leave a review. Sorry for the inconveniences you experienced while staying here. I will pass the issues on to the relevant managers and we hope this does not put you off staying with us in the future.Kind regards

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 28 nights in Mar 2024
Response from Sophie on 16 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Joy

Liked: Staff & service
Disliked: Cleanliness
The room is not clean. I saw a condom wrap on the the table and used tissue paper behind the table. The toilet was stained with a spot of poo. Also, there is this welcome smell when you get in the hall way
Stayed 1 night in Apr 2024
Response from Sophie on 11 Apr 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 rooms for 4 of us, and the rooms were nice and clean and the breakfast was great. All staff we met was polite and helpful. And for the price the hotel was a great choice and a bargain. We would all stay there again
Stayed 1 night in Apr 2024
Response from Greg, Receptionist on 8 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for west end and city
Stayed 3 nights in Apr 2024
Response from Greg, reception team member on 6 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpfull
Stayed 1 night in Mar 2024
Response from martin on 29 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful stuff! Clean property. Good breakfast.
Stayed 4 nights in Mar 2024
Response from Sophie on 28 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

OBIAGELI

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for three nights and two out of the three nights the alarm in the hotel went off. On the second day I requested for my room to be cleaned because the bin was overflowing. I came back that evening to find the room in the same state it was left. The bin had not been emptied. On checking out I raised both items with the gentleman on the front desk, possibly a manager, he seemed uninterested in my feedback. I f you want a good night sleep without an alarm going off this is NOT the place to stay!
Stayed 3 nights in Mar 2024
Response from martin on 26 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 Good

Margaret

Liked: Cleanliness, staff & service
The property is in need of upgrade
Stayed 1 night in Mar 2024
Response from martin on 26 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 Good

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Room was good, recently refurbished although we left the sign out twice for the room to be cleaned which was ignored. Outside window was filthy
Stayed 3 nights in Mar 2024
Response from Sophie on 24 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 Excellent

Hayley

Stayed 2 nights in Mar 2024
Response from Sophie on 11 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location and super friendly staff
Stayed 3 nights in Mar 2024
Response from Greg, reception team member on 18 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Chloe

Liked: Cleanliness, staff & service
Rooms are a bit dated and the outside of the hotel makes it looks worse than it is however for what I paid it’s worth the money being so close to Glasgow central
Stayed 2 nights in Mar 2024
Response from Greg, reception team member on 14 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in Mar 2024
Response from Sophie on 11 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

David

.
Stayed 1 night in Mar 2024
Response from Greg, reception team member on 4 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service
Stayed 1 night in Mar 2024
Response from Sophie on 3 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

Gregor

Disliked: Cleanliness, property conditions & facilities
Bad smell in room. Tap leaking and causing high pitch noise. Carpet rolled up making it hard to open door and trip hazard. Rooms in need of renovation
Stayed 1 night in Mar 2024
Response from Sophie on 3 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel quite tired looking, also gold member and didn’t get room upgrade. Not only that didn’t get a king room that I booked , instead got a double with a single that wasn’t required, staff were friendly enough, just pity room was a downgrade not up.
Stayed 1 night in Feb 2024
Response from martin on 26 Feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Sophie on 21 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Amal

Stayed 4 nights in Feb 2024
Response from martin on 20 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Alexandra

Travelled with partner
It’s ok for an overnight. Room needs to be upgraded Lack of power points for charging phones etc On the plus side. - Warm. Good Wi-Fi. Quiet.
Stayed 1 night in Feb 2024
Response from Greg, reception team member on 5 Feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Olajide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg, reception team member on 1 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Chiputa

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently site
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 1 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

Karaina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be back
Run down hotel. No hot water to shower
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
It was a comfortable bed, towels clean and plenty pillows Disappointed the shower was leaking, and the room could have been a little cleaner aswell.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay staff at reception very friendly room cosy and great price.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Staff were lovely, beds were very comfy, bath/shower was fab. Room was a bit dusty, couldve done with another go over with the hoover/behind where the bedside table shouldve been couldve done with a better clean. Was missing 1 bedside table and a lampshade was cracked/broken but otherwise the room/stay was great.
Stayed 2 nights in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

4/10 Poor

Martin

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Souvik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay Nice Staff me But not comfortable shower
Nice place to stay. Good value for money. Only thing I would recommend is to check your shower hot water. It suddenly showers boiling hot water out which may burn skin if not moved out of quickly enough.
Stayed 2 nights in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I'd never booked that hotel again
Room was next to the left so could hear everyone going out and in carpet was burnt and stain. It had central heating vut the windows were left open so it take a long time to heat up.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Douglas

Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean, some signs of tiredness but for what I paid For a nights stay, really good value for money. Bar reasonable price and plenty of parking space.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 15 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 13 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 13 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

Rachel

Stayed 1 night in Dec 2023
Response from Greg, reception team member on 13 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

ritanshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from martin on 2 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic facilities. Convenient for west end of Glasgow. Overlooking a lake. Warm and comfortable
Stayed 3 nights in Dec 2023
Response from Greg, reception team member on 30 Dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, room comfort
Thanks for a great stay!
Staff couldnt do enough for you. When booking in to being helpful at breakfast. Staff very attentive. Needing freshed up and modernised but comfy and good sized rooms.
Stayed 1 night in Dec 2023
Response from Greg, reception team member on 25 Dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Richard

Liked: Cleanliness
Hotel ok.
Response from Greg, reception team member on 8 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay😀😀
We had a lovely stay, very warm welcoming staff! Lovely clean place. Food lovely too, small menu but great food! One specific man who was so lovely and funny! Will defo be back
Stayed 2 nights in Dec 2023
Response from Greg, reception team member on 22 Dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg, Receptionist on 19 Dec 2023
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another vist