Standard Suite, 1 Queen Bed | Living area
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Reviews of Tropics Eight Suites

3.5 out of 5
Tropics Eight Suites
11A, Gottlieb Road, George Town

Reviews

8.2

Very good

Rating 10 - Excellent. 122 out of 339 reviews" "
Rating 8 - Good. 144 out of 339 reviews" "
Rating 6 - Okay. 43 out of 339 reviews" "
Rating 4 - Poor. 22 out of 339 reviews" "
Rating 2 - Terrible. 8 out of 339 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Celestine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Concierge service was good, very friendly and helpful. Suite was big and nice to stay in. Would be better if rooms were more soundproof as it can be pretty noisy from cars and even neighbours. Gym was pretty disappointing so don’t expect to use the gym. Other than that, was okay~
Stayed 4 nights in Apr 2024

4/10 Poor

Armugam

Stayed 3 nights in Dec 2023

2/10 Terrible

Zi Chien

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Mona on 31 Dec 2023
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We hope to serve you again in the near future with better service.

4/10 Poor

Low

Stayed 3 nights in Nov 2023
Response from Mona on 31 Dec 2023
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We hope to serve you again in the near future with better service.

6/10 Okay

Florence

Travelled with family
Stayed 4 nights in Sep 2023
Response from Mona on 3 Oct 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

10/10 Excellent

Kok Peng

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay in Location very near to gurney plaza
Stayed 2 nights in Sep 2023
Response from Mona on 17 Sept 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

8/10 Good

stephen

Stayed 4 nights in May 2023
Response from Mona on 8 June 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

10/10 Excellent

Zhi Jing

Stayed 2 nights in May 2023
Response from Mona on 21 May 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

6/10 Okay

TAN CHEE

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Convenience and good location. Facing roadside and kind of noisy at night.
Stayed 1 night in May 2023
Response from Mona on 18 May 2023
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We hope to serve you again in the near future with better service.

6/10 Okay

Faruq

Disliked: Cleanliness
Cleanliness can be improved. The walls are mouldy and dirty. There are also ants in the room.
Response from Mona on 29 Apr 2023
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We have highlighted to the respective departments regarding your concerns and shall take immediate action to rectify the issues. We hope to serve you again in the near future with better service.

10/10 Excellent

Cheng-Tzer

Stayed 2 nights in Apr 2023
Response from Mona on 8 Apr 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

6/10 Okay

Eddie

Stayed 1 night in Mar 2023
Response from Mona on 26 Mar 2023
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We hope to serve you again in the near future with better service.

8/10 Good

Kevin

Stayed 5 nights in Mar 2023
Response from Mona on 15 Mar 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

4/10 Poor

John

Stayed 5 nights in Mar 2023
Response from Mona on 9 Mar 2023
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We hope to serve you again in the near future with better service.

10/10 Excellent

Syafiq

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious and worth every penny. Suitable for family and those who like privacy. Definitely will book this suite again when travel for work here and maybe during staycation ☺️☺️
Stayed 2 nights in Feb 2023
Response from Mona on 24 Feb 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

8/10 Good

Daeho

Stayed 1 night in Feb 2023
Response from Mona on 25 Feb 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

10/10 Excellent

Koon Seng

Travelled with family
Liked: Cleanliness, room comfort
Nice place. Quiet yet accessible & safe neighbourhood. Parking is limited though. I had no issue’s because it wasnt high occupancy.
Stayed 3 nights in Jan 2023
Response from Mona on 26 Jan 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

10/10 Excellent

Archanaa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay..my family enjoyed the place..
Response from Mona on 9 Jan 2023
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

10/10 Excellent

Rehka

Stayed 4 nights in Dec 2022
Response from Mona on 30 Dec 2022
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

10/10 Excellent

Nordin Muhammad Faizal Bin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A cozy and spacious room. Feels like in our own home not in a hotel room. Hotel Property looks new and the design and its concept are great and beautiful. Shall book this hotel back again in the future.
Stayed 3 nights in Sep 2022
Response from Mona on 17 Oct 2022
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

6/10 Okay

SK

Stayed 1 night in Aug 2022
Response from Mona on 24 Aug 2022
Thank you for recent stay at Tropics Eight Suites. Hope to see you soon again

4/10 Poor

Julia, Cheltenham

Disliked: Amenities
Room was cheap but parking card didn’t work - took a while ti sort. Wifi did not work; no water in room & no cooking utensils despite advertising a kitchen. Spots of what seemed tk be dried blood on sheet which I only spotted in the morning as I collapsed into bed without checking.
Stayed 1 night in Aug 2022

2/10 Terrible

Martin

Stayed 2 nights in Jul 2022
Response from Mona on 9 Aug 2022
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We hope to serve you again in the near future with better service.

6/10 Okay

Kok Zhen

Stayed 2 nights in May 2022
Response from FRONTDESK on 7 June 2022
Thank you for taking your valuable time to share with us your feedback. We hope to serve you again in the near future with better service.

10/10 Excellent

tiam chai

Stayed 2 nights in May 2022
Response from FRONTDESK on 5 June 2022
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

10/10 Excellent

Fei

Stayed 1 night in May 2022
Response from FRONTDESK on 5 June 2022
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

6/10 Okay

Wee loon

Stayed 3 nights in Apr 2022
Response from FRONTDESK on 5 June 2022
Thank you for taking your valuable time to share with us your feedback. We hope to serve you again in the near future with better service.

8/10 Good

Pearly

Stayed 2 nights in Jan 2022
Response from Mona on 27 Jan 2022
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future .

8/10 Good

HUNG SENG

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from Mona on 23 Jan 2022
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future .

10/10 Excellent

Wee Chee

Stayed 3 nights in Nov 2021
Response from Mona on 5 Dec 2021
Thank you for taking your valuable time to share with us your feedback. We appreciate your support and hope to see you again in the near future.

8/10 Good

Arif, penang

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I got a stay at this nice hotel at a well discounted price. So the normal rate would be much higher. However, if you could also get a ton of discounts to book and stay at this hotel, then i strongly suggest u take it. The staffs were good and well mannered. The room is huge with a lot of wide spaces. Not your typical small cramped cheap rooms. I mean for a room of two persons, u can actually fit another 10 or more. The only downside, there is no bathtub, at least in my previously booked room. Not sure about other higher level rooms. In a summary, totally recommended!
Stayed 1 night in Sep 2020
Response from Farah on 22 Sept 2020
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Dirty.....
There were hairs all over the night stand and some on the bed sheets... not very hygienic even in the midst of the pandemic...
Stayed 1 night in Jul 2020
Response from Farah on 9 Aug 2020
Thank you for taking your valuable time to share with us your feedback. We are apologize for the inconvenience caused to you during your stay with us. We have highlighted to the respective departments regarding your concerns and shall take immediate action to rectify the issues. We hope to serve you again in the near future with better service. Thank you

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Farah on 9 Aug 2020
Thank you for your recent stay with us. We are glad to know that you have enjoyed your stay. We appreciate your support and hope to see you again in the near future.

6/10 Okay

Kok Leong

Travelled with family
Disliked: Property conditions & facilities
Expected to have two bathrooms since there are two bedrooms, but there is only one bathroom. Aircond system is not working efficiently. Great location for my purposes. Clean and helpful staff.
Stayed 2 nights in Mar 2020
Response from Azwan on 12 May 2020
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

8/10 Good

GhinLye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room is very spacious with at-home design, but there were baby cockroaches and the door lock (the chain type) was half-broken, the in-room light is quite dim too. The car park is not user-friendly (have to check in first to get the room key card to open the barrier).
Stayed 2 nights in Mar 2020
Response from Azwan on 6 Oct 2020
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommended serviced apartment to stay
Overall a comfortable stay, except that the carpark gate is out of order. Hotel customers going in and out of the carpark need to wait for the concierge staff to manually lift the gate-bar!
Stayed 7 nights in Feb 2020
Response from Azwan on 6 Oct 2020
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

8/10 Good

AW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it's a nice spacious and family friendly hotel, there's a sofa bed in the room but it was locked, you may request them to unlock it and fit one or 2 more person in the room. The cafe was closed for CNY holiday, they provided fried bee hoon and nasi lemak for our breakfast.
Stayed 2 nights in Jan 2020
Response from Azwan on 17 Feb 2020
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future.

8/10 Good

francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room spacious . Bed comfortable but cover need improvement. Early morning traffic outside residence heavy because of school .
Stayed 3 nights in Jan 2020
Response from Azwan on 17 Feb 2020
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Azwan on 17 Feb 2020
Thank You very much for your rating. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future.

2/10 Terrible

Lynette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a 3 days 2 nights stay. Room cleanliness was bad. Can see obvious dusts under the bedside tables. Sofa bed’s fabric was very dirty. Toilet’s plaster ceiling was ripped. Floor was sticky. Requested for 2 double bedrooms upon booking. Came out to have 1 double bedroom and another one was with 2 single beds. One of us was bitten by bed mites badly all over the legs. This shows how dirty the bed was. I’ve encountered smelly odour from the pillow case (probably not dried thoroughly. Also requested for 2 rooms on the same floor but was not granted. Noise barrier was pretty bad as car noises can be heard clearly even when windows and balcony doors were closed. Carpark is so narrow and can barely fit a sedan car. A malay guy receptionist (40s to 50s) was so unfriendly. We requested for him to give us a call when the room is ready and we went back to our car to take a nap. He did not called us. We only got to know the room is ready when we gave another call to the hotel. Overall a really bad experience. Will never return nor recommend.
Stayed 2 nights in Dec 2019
Response from Azwan on 17 Feb 2020
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

6/10 Okay

Sally Lai King

Travelled with family
Disliked: Cleanliness, room comfort
Improvement needed
The room is spacious and it is a very good selling point. However, the walls are so thin that we can hear what’s happening outside and that affect our quality of sleep a lot. The bathroom doors need lubricant (say WD 40)to erase the creaking sound. The water tap has to be fixed to avoid it from “moving”. The drainage of the shower is not working and a small water pond appear after bathing.
Stayed 3 nights in Dec 2019
Response from Azwan on 17 Feb 2020
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a very pleasant comfortable stay. However some things not fixed in the room - one of the bedside lights had no wire to it and therefore could not be switched on. the room safe handle was broken and it could not be locked even though instructions were followed, something wrong with the digital mechanism. Even though the hotel was informed nothing was done to fix it.
Stayed 8 nights in Dec 2019
Response from Azwan on 26 Dec 2019
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

8/10 Good

NORJAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok except toilet water leaking at toilet for urinary n bowel and unpleasant urine smell.Cement higher base so that water don't go out from toilet.Despite no smoking in room at balcony cigarettes butts not cleared from previously tenant
Stayed 5 nights in Dec 2019
Response from azwan on 20 Dec 2019
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

10/10 Excellent

Eunice, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is unexpected big and clean, good location and staff are warmth and friendly.
Stayed 3 nights in Dec 2019
Response from Azwan on 18 Dec 2019
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future.

8/10 Good

M SHAIK

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2019
Response from Azwan on 18 Dec 2019
Thank You very much for your rating. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was flooded due to clogged pipes. Towels and beddings had stains. Chewing gum and used soap by previous guests were not cleared.
Stayed 2 nights in Dec 2019
Response from Azwan on 18 Dec 2019
Thank You very much for your feedback. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

6/10 Okay

Verified traveller

Travelled with family and small children
The location ok, the room not really clean and kitchen running Out of soap didn’t refill.
Stayed 4 nights in Nov 2019
Response from Azwan on 18 Dec 2019
Thank You very much for your feedback. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future. We will address this directly.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Space with Friendly Crew
Amazing place, cozy space for family and for the ones that need regain your strength after hospitalized. All the crew there were very friendly. And if we need help, they are always ready to give hands. Thank you for a great service.
Stayed 1 night in Oct 2019
Response from azwan on 9 Nov 2019
Thank You very much for your feedback. It was our pleasure to have you staying with us at Tropics Eight Suites. We are glad to know that you liked your stay here and the location as well. Thank you for choosing Tropics Eight Suites and We hope that we can serve you again in the near future.