Dear Tracy,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the beautiful view from the balcony and that our staff made your stay enjoyable with their friendliness. We apologize for the inconvenience with the light and TV cable, but we're glad to hear that they were minor issues in comparison. We appreciate your feedback and look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

Dear Virgil,Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear that you had a fantastic experience with us. Providing top-notch service and amenities is our priority, and we're delighted that you enjoyed your time with us. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Sincerely, Hotel Manager

Dear Gouri,Thank you for sharing your experience with us. We're glad to hear that you appreciated the beautiful location of our property. However, we apologize for any disappointment caused by the cleanliness of the rooms and the lack of sufficient lighting. We understand the importance of accurate representations online and will strive to ensure that our photos reflect the reality of our accommodations. Your feedback is valuable to us, and we'll use it to improve our services. We hope to have the opportunity to exceed your expectations during a future visit.Sincerely, Hotel Manager

Dear Ken,We're sorry to hear that your experience fell short of expectations. Cleanliness is a top priority, and we apologize for any shortcomings you encountered. Your feedback helps us improve, and we'll address the issues with the cleanliness of the room and the condition of the bathroom to ensure a better experience for our guests.Sincerely, Hotel Manager

Dear Robert,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

Dear John Paul,Thank you for your positive feedback! We're glad you enjoyed our great location and found our staff friendly. We strive to provide an exceptional experience for our guests and look forward to welcoming you back soon!Sincerely, Hotel Manager

Dear Tony,Thank you for your feedback and for choosing to stay with us! We're glad to hear that you enjoyed our peaceful creek location. Your rating and comments are appreciated, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

Dear Irene,Thank you for your wonderful feedback! We're delighted to hear that your stay with us surpassed your expectations. It's fantastic to know that you had a great experience, and we would be thrilled to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

Dear Trina,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found our hotel to be conveniently located, nicely decorated, and that you enjoyed the balcony and friendly staff. However, we apologize for any cleanliness issues and the inconvenience with the TV channels during your stay. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your recommendation and look forward to welcoming you back for another stay in the future.Sincerely, Hotel Manager

Dear William,Thank you for your rating! We're glad to hear that overall, you had a positive experience during your stay with us. Your feedback is valuable to us as we continuously strive to improve and provide even better service to our guests. If there's anything specific that we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

Dear Joe,Hello! We're thrilled to hear that Vanessa provided you with helpful assistance during your stay! It's wonderful to know that you enjoyed the rapids on the balcony - it sounds like a memorable experience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

Dear Joe,It sounds like you had a unique and enjoyable experience with the rapids passing by your balcony! We're glad to hear that you appreciated the ambiance, especially with the lights at night. Thank you for your tip about requesting a room away from the rapids for those who prefer a quieter environment. We're delighted that Vanessa provided you with great service. We look forward to hosting you again for another wonderful stay!Sincerely, Hotel Manager

Dear Sepali,We're deeply sorry to hear about the cleanliness issues you encountered during your stay. This doesn't reflect our usual standards, and we apologize for any inconvenience caused by the dirty room, leaking sink, and uncomfortable pillows. Regarding the security deposit, it's a standard practice to cover any potential damages, and we apologize if this wasn't clearly communicated. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

Dear Kristin,We're thrilled to hear that you had a great experience at the Bear Creek Inn during your visit to the Great Smoky Mountains National Park! It sounds like you thoroughly enjoyed the peaceful ambiance and the balcony overlooking the creek. We're delighted that our staff provided friendly and helpful service, and we appreciate your recommendation. Thank you for choosing us, and we hope to welcome you back for another relaxing stay soon!Sincerely, Hotel Manager

Dear Lee,We're deeply sorry to hear about your experience with our staff. Providing friendly and helpful service is a top priority for us, and we regret falling short of your expectations. Your feedback is invaluable, and we'll address this issue with our team to ensure that all guests receive the attentive and helpful service they deserve. We apologize for any inconvenience caused and hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

Dear John Paul,Thank you for your review and for choosing our hotel multiple times! We're thrilled to hear that you find our location convenient and our staff welcoming. It's fantastic to know that you've had positive experiences with us whether for business or leisure. We appreciate your feedback and look forward to welcoming you back soon!Sincerely, Hotel Manager

Dear Moises,We're thrilled to hear that you found our service and staff to be perfect! Providing exceptional service is our top priority, and we're delighted that we met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another perfect experience in the future!Sincerely, Hotel Manager

Dear Courtney,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

Dear Don,We're sorry to hear about your experience and any inconvenience caused by the misrepresented amenities. Your feedback regarding the lack of amenities, hot water shortage, and absence of curtains is duly noted. We appreciate your kind words about our friendly staff and the view of the river. We'll work on improving our facilities to ensure a more comfortable stay for our guests in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

Dear Thanh,Thank you for your positive rating! We're glad to hear that you enjoyed your stay overall. We appreciate your feedback regarding the absence of an ice maker and outdoor garbage containers. We'll take this into consideration as we continue to improve our amenities for our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

Dear Crystal,We're thrilled to hear that you had such a peaceful and enjoyable stay with us! It sounds like the tranquil river setting made for a memorable experience, and we're delighted that our clean accommodations and attentive staff contributed to your comfort. Thank you for your kind words, and we look forward to welcoming you back for another relaxing stay in the future!Sincerely, Hotel Manager

Dear Donald,We're thrilled to hear that you found our property to be a good value during the off-season! Providing affordable accommodations while maintaining quality is a priority for us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future, whether it's during the off-season or any time of the year!Sincerely, Hotel Manager

Dear Angela,We appreciate your nice rating and are honored that you had such a great time during your visit. We always work hard to give our visitors the greatest experience possible, therefore it makes us happy to hear that we succeeded in making a lasting impression on you. We are grateful for your kind review and hope to see you again soon!Sincerely, Hotel Manager

Dear Michael,Thank you for sharing your wonderful experience! We're delighted to hear that our property's location, cleanliness, and the relaxing river view contributed to your enjoyable stay. It's fantastic to know that our staff's friendliness made a positive impression as well. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another memorable visit!Sincerely, Hotel Manager

Dear Joanne,We appreciate your feedback and are glad to hear that you enjoyed the view and found the accommodations satisfactory for your needs. However, we apologize for any inconvenience caused by the cleanliness of the floors. Please rest assured that we take cleanliness seriously and will address this issue promptly to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

Dear John,Thank you for taking the time to leave a positive review! We're thrilled to hear that you enjoyed your time with us and that you found the area to be pleasant. We understand that parking can sometimes be a challenge, and we appreciate your understanding. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

Dear EDITH,Thank you for your wonderful feedback! We're thrilled to hear that you've enjoyed your stay with us for the second time. Your appreciation of our location and well-cared-for facilities means a lot to us. We appreciate your suggestion regarding the mattresses, and we'll certainly take it into consideration for future improvements. We're delighted that you enjoyed the balcony and the serene sound of the creek. We look forward to welcoming you back for another relaxing stay soon!Sincerely, Hotel Manager

Dear Donna,Thank you for sharing your experience with us. We're glad to hear that you found the property clean, although we apologize if the room's appearance didn't fully meet your expectations. We appreciate your feedback and understand that location and transportation can impact your overall experience. Should you choose to stay with us again, we'll strive to ensure a more enjoyable experience for you.Sincerely, Hotel Manager

Dear Jennifer,We're deeply sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we regret any inconvenience or disappointment you encountered during your stay. We would greatly appreciate any specific feedback you can provide regarding your experience, as it will help us identify areas for improvement. Our team is dedicated to ensuring that all our guests have a positive and comfortable stay, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager

Dear Amber,We're delighted to hear that you enjoyed your stay at our property! It's fantastic to know that you found your room clean, the beds comfortable, and appreciated our peaceful location near the creek while still being conveniently close to everything. We hope to welcome you back for another wonderful stay soon!Sincerely, Hotel Manager

Dear Michael,Thank you for sharing your experience! We're thrilled to hear that you had a very pleasant stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager

Dear Kellie,Thank you for choosing us for your family vacation! We're thrilled to hear that you had a wonderful experience and that you're already planning to return. Your satisfaction means the world to us, and we can't wait to welcome you back for another memorable stay!Sincerely, Hotel Manager

Dear Suzanne,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the soothing sound of the creek during your stay. It's wonderful to know that this added to your overall experience. We hope to welcome you back for another relaxing stay in the future!Sincerely, Hotel Manager

Dear John Paul,Thank you for your feedback! We're glad to hear that you found value in your stay with us. If there are any specific areas where you believe we could improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

Thank you for sharing your opinion! We do appreciate this. The associate that checked you in is new so we do apologize for the misinformation. I hope you used and enjoy the laundry facility at your convenience. An extensive and a refresher training will be given to all our employees to stay sharp to give the information right the first time around.

Dear Kimberly,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and that you appreciated the comfortable room, great view, and innovative shower design. Providing excellent value for our guests is important to us, and we're thrilled that you found the price to be great. We look forward to welcoming you back for another fantastic experience in the future!Sincerely, Hotel Manager

Dear Sandra,Thank you for sharing your experience. We're glad to hear that you found the room clean and appreciated the provided toiletries. However, we apologize for the oversight regarding the cleanliness of the bathroom floor and the lack of housekeeping service during your stay. Your feedback is valuable, and we'll address these issues with our housekeeping team to ensure they're properly addressed in the future. We're delighted that you enjoyed the balcony overlooking the creek and the added lights. Your suggestion about a screen door is noted, and we'll consider it for future improvements. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

Thank you for reaching out to us! We tried every method by reaching out to you and your keys were made available to you.

Dear Jorge,Thank you for your feedback. We're sorry to see that your experience fell short of expectations. If there are specific areas where you feel we could improve, please don't hesitate to share them with us. Your input is valuable, and we strive to make every guest's stay as enjoyable as possible. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Kristen,Thank you for your wonderful review! We're delighted to hear that you enjoyed the beautiful nighttime ambiance created by our flashing lights along the creek. We appreciate your feedback regarding parking availability and apologize for any inconvenience caused. Rest assured, we'll look into expanding parking options to enhance your future stays. We can't wait to welcome you back soon!Sincerely, Hotel Manager

Dear Christina,Thank you for your feedback! We're thrilled to hear that you love our property and its convenient location near downtown and dining options. It's wonderful that you found our staff friendly and enjoyed the peaceful ambiance by the water. We appreciate your loyalty and look forward to hosting you again for another enjoyable stay!Sincerely, Hotel Manager

Dear Cynthia,Thank you for the perfect rating! We're delighted to hear that you enjoyed our convenient location and the beautiful view from your balcony overlooking the river. Providing comfortable accommodations and stunning views is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

Dear Patricia,Thank you for sharing your experience with us. We're glad to hear that you found our place nice, but we apologize if you didn't receive a warm welcome during check-in. Providing friendly and welcoming service is important to us, and we'll address this with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely, Hotel Manager

Dear Patrick,Thank you for your feedback and for choosing to stay with us again! We're thrilled to hear that you love the creek out back and that you always enjoy your time at our property. Providing a serene and enjoyable environment for our guests is one of our top priorities, and we're delighted that our natural surroundings enhance your stay. Your satisfaction is important to us, and we appreciate your loyalty. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

Dear Mandy,Thank you for your feedback. We're glad to hear that you found your room clean and suitable for your stay. We apologize for any inconvenience caused by the distance to the restaurants. Your comments are valuable to us, and we'll take them into consideration as we strive to improve the overall guest experience. We appreciate your review and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

Dear Shelby,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you particularly enjoyed or any areas where we can improve further, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

Dear Stacy,At the outset, thank you for staying at our property. Nice to see the praise for our cleanliness. But, It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

Dear Amanda,We are sincerely sorry to hear about your disappointing experience. Your feedback is extremely concerning, and we assure you that this does not reflect the standard of cleanliness we strive to maintain. We take your comments very seriously and will immediately investigate and address this matter with our housekeeping team to ensure it does not happen again. Please accept our apologies for the inconvenience caused, and we hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Thank you for bringing this to our attention.Sincerely, Hotel Manager

Dear Megan,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed the peaceful ambiance of being right on the river during your stay. It's fantastic that our convenient location, affordability, and proximity to attractions met your needs. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager