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"The property was very well maintained, and the view from the balcony was spectacular. Very pleased with the safe parking garage as well. We decided to stay an extra night after returning from our live aboard trip. It’s located within walking distance of a ton of restaurants, shops and the ocean. The room was very tidy but a few things to consider: 1. The bathroom doesn’t have a fan so the floor tends to stay wet 2. The beds are on rollers and can push away from you when getting on it."

"Good clean and central place to stay in cairns. friendly staff happy to help. Quiet at night with parking near by. "

"The location is excellent. The front staff very helpful. Had issue manager was useless basically said couldn't help. Lady on desk quickly moved us to another room. Solving everything"

"We loved the Shanghai-La! The staff was wonderful, the rooms are clean and large , great location - a few minutes walk to the Esplanade!"

"Excellent accommodation — clean, tidy, and the amenities are very good. The only point to note was the bed. I booked a king bed, but it was actually two single beds pushed together, which was uncomfortable for a couple due to the large gap between the mattresses."

"I loved my stay at Novotel it was in an ideal position close to everything I needed the staff so lovely and helpful breakfast was great, and they surprised me with a bottle of wine and cake fir my birthday , such a thoughtful gesture thank you George "

"Messaged requesting an early check, didn’t receive a reply or acknowledgement. Very uncomfortable mattress & pillows. "

"Very outdated rooms . Could do with renovations."

"I tried another booking company first and was messed about beyond belief, almost gave up on my birthday trip then come across Lastminute.com. I was surprised to see the hotels were above decent and with great reviews. Unlike the other companies I was looking at were their bundle deals seemed to only include hotels that had seen better days and were trying to get people back to retain their 5 star status. The Crystalbrook Riley was so far above what I was imagining for my birthday trip, I got the inclusive breakfast everyday, so worth it, it only cost me an extra $15 per day and the other hotel guests were paying $45 per person at the door. The pool was beautiful, the staff were above and beyond helpful and looked generally happy to be there. The beauty spa was well priced compared to Adelaide spa prices and the ladies were lovely. My massage therapist was so sweet and really informative, I usually prefer not to talk during sessions but this chick had a great vibe and I learned a lot about my skin type. There was a Supermarket within walking distance for snacks and essential items as well as a plethora or different restaurants surrounding so great location for people who are not hiring a car on their trip. Honestly 10/10 experience could not fault them if I tried!"