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"Very helpful staff. Really appreciated the free shuttle to and from Odawara station. Lovely breakfast room with lots of options. "

"Good location "

"Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience. "

"My wife and I took the loft and let our two sons stay in the bed below. The bathroom was very quiet and the water was nice and hot. It was very convenient to the train station to the Pagoda and bus terminal back to Tokyo."

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "

"We had a wonderful stay. The only thing I will mention is the AC was not very powerful and it got warm in our room easily. But other than that, the amenities were fantastic, the staff were friendly and the property was organized and clean."

"Pros: -Staff were all very friendly and helpful -The room was very impressive -The view from the rooms and hotel are stunning -Transportation is available at the hotel if needed -beds are very comfortable compared to other places I’ve stayed at in japan Cons: -It’s a bit of a drive if you want to get to any of the towns nearby, but that seclusions from them also has its own charm to it Overall I loved this hotel and it’s been my favorite in Japan so far so I had to give it 5 stars "

"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "

"Lovely hotel with nice breakfast. Up a side street"