Dear Graham,Thank you for your review.We regret to hear that our culinary offerings did not entirely meet your expectations. Our main buffet restaurant prides itself on serving a variety of quality international and local dishes, and we continually strive to satisfy the diverse palates of our guests. We take your comments into consideration as we seek to improve our gastronomic experience.It is heartening to learn that the cleanliness of our rooms, the overall condition of the hotel, the level of service provided by our staff, and the amenities offered within our rooms were highlights of your experience. Our team works diligently to ensure that our guests enjoy a comfortable and memorable stay, and we are pleased that these aspects contributed positively to your time with us.We hope to welcome you again in the future. Best regards,Equipo de Dirección Occidental Jandía Resort

Dear Marina,We appreciate that you took the time to share your experience with us.We apologize for the inconvenience you faced regarding the initial room assignment and the cleanliness of the dining area. We have taken note of your concerns and will address them with our team to ensure improvements are made. We also understand the inconvenience caused by the power cuts and water issues, and we assure you that these were isolated incidents. Our team is always working hard to maintain the quality of our services and facilities. We appreciate your feedback on the food variety and will consider it for future improvements. Regarding the limited shades around the pool, we will look into possible solutions to enhance guest comfort.On a positive note, we are glad to hear that you appreciated the spacious rooms, heated pool, and friendly team during your stay. Our goal is to provide a comfortable and enjoyable experience for all our guests.Equipo de Dirección Occidental Jandía Resort

Dear Desislava, Thank you very much for this kind review of your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back on a future occasion. Best regards, Equipo de Dirección Occidental Jandía Resort

Dear Guest, Thank you for taking the time to let us have your feedback concerning your visit to our hotel. We aim to provide a perfect experience for each guest and would like to thank you for your insight which we will certainly take into account. It is rewarding to know that you were pleased with the comfort of your room. We are equally delighted that you had a great stay and appreciated our strategic location. At Barceló we know that meals are an important aspect of our guests' overall holiday experience, which is why our Chefs prepare a wide variety of delicacies for each service to cater to all dietary requirements and please the most demanding palates; we are therefore very pleased that we could delight your taste buds. We hope to welcome you back in the future. Best wishes, Equipo de Dirección Occidental Jandía Resort

Dear Kamil, Thank you for taking the time to share your review. The number of team members for each service were calculated using research based on our occupancy, average stay, rates and other data. Nevertheless, we appreciate your feedback and will take it into consideration. We are very pleased to know that you liked your stay and the room we accommodated you in. We hope we have the opportunity to welcome you back again. Kind regards, Equipo de Dirección Occidental Jandía Resort

Dear Guest, Ensuring the complete comfort of our guests is our top priority, so it is rewarding to hear that we met your expectations for comfort and service. We have duly noted your concern about our menu selection and appreciate your understanding that these are challenging times. We hope to see you again in the future. Kind regards, Equipo de Dirección Occidental Jandía Resort

Dear guest, Firstly I would like to thank you for sharing your perspective of the recent stay with us in Occidental Jandía Mar. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards,

We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Jandía Mar hotel and we thank you for your kind recommendation to Expedia readers . We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards. Guest experience.

Dear Guest: We would like to thank you for your preference in selecting our Occidental Jandia Mar hotel for your holidays in Fuerteventura, as well as for taking the time to tell us about your recent experience among us. firstly, we understand reading your review that apparently you were not properly informed about our hotel’s services booked at the time you made your reservation through this website, however as you well say it is necessary that you contact with Expedia´s Customer Department to clarify this. On the other hand, we are happy to know that you had had a nice holiday with us when celebrating your anniversary. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards Guest Experience Department Occidental Jandia Mar

Dear Guest: Thank you very much for sharing this great review of your recent stay at Occidental Jandia Mar. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. On the other side, we have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Guest Experience

Dear guest: Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We regret your disappointment for not being able to provide you with a proper double bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as having twin beds on our website, nevertheless our housekeeping team will make the beds with double sheets joining the mattresses upon request, for a future occasion please do not hesitate to contact our réception team who will assist for you to fully enjoy the comfort of your assigned room. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Guest Experience

Dear Guest Thank you for reviewing your recent stay in our Occidental Jandia Mar It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. On the other hand we regret that our buffet couldn´t meet your expectations, mainly because the temperature of the dishes. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Thank you again for this review of your stay with us, we look forward to your next visit. Best Regards Guest Experience

Dear Guest: Thank you for reviewing your recent stay in our Occidental Jandia Mar It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards Guest Experience

Dear Stefan, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kindest Regards

Dear Guest, We appreciate your time you spent on share your comments regarding your stay among us, and your kind recommendation to other travellers. We are happy to know you enjoyed your holiday in our hotel and of course we are looking forward to welcome you again when next time you decide to visit Fuerteventura. Kind regards, Zsofia Berta Guest Experience Manager

Dear Donna, Thank you very much for your review, and for taking your time to share it online. We would like to add to your remark regarding the all inclusive service that we pay special attention to guests with diet requirements such as the gluten free diet and in case we are advised prior or upon arrival we provide for each mealtimes the requested food. We are delighted to read you liked our pool area and you enjoyed your holiday among us. We are looking forward to welcome you back when next time you decide to visit Fuerteventura. Kind regards, Zsofia Berta Guest Experience Manager

Dear Christine, First of all we would like to thank you for choosing our hotel for your holidays in Fuerteventura and for sharing your comments on your experience among us. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their holidays. Also we are quite disappointed by your remark on the culinary offer of our restaurants as there are plenty of choices of local cuisine as well as the finest international delights, to please all kind of diet requirements and in case you would need some special plates our Chefs are more than happy to prepare it. In connection with your mention of the location of our hotel and the mobility issues we would like to clarify that as a family friendly hotel we provide several smaller pathways around and between our buildings as well as we provide adapted rooms to guests with mobility problems. Furthermore we offer free shuttlebus service to the beach and village of Jandía every day in case our guests decide to visit the area. On the other hand we would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining experiences among us. Last but not least, we are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental. Thank you once again for making us your choice hotel and for your review, we hope you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide. Kind regards, Zsofia Berta

Dear Alexander, We first would like to thank you for making our Occidental Jandía Mar hotel your preferred choice for your holidays in Fuerteventura , it is always a pleasure to welcome back our most loyal guests year after year. We can only agree with you about the uniqueness of the beaches of Jandía and the south of our island, although summertime could be a bit more windy than winter season, there are always beautiful and sunny days here. We are happy to know we could provide you another relaxing holiday this time and of course looking forward to your next visit to your second home. Kind regards from sunny Jandía, Zsofia Berta Guest Experience Manager

Dear Jules, Thank you for the great feedback of your recent holiday experience at our Occidental Jandia Mar; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are really sorry that you have found our beds not so much comfortable, lthough your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally. We are glad that you have appreciated our location and we would like to inform you that we also offer a free shuttle bus to go to the beach and return to the hotel for all our guests. At Occidental we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards from Jandia, Giulia Virtú Guest Experience

Dear Rafal, We appreciate that you shared your opinion on Expedia and that you consider your holiday in our hotel Occidental Jandía Mar as the best one. We are definitely looking forward to welcome you and your family back soon. Kind regards from Jandía Zsofia Berta Guest Experience Manager

Dear Guest, Thank you very much for your time you sepnt on sharing your opinión with the public of Expedia, although we wish you had a better Experience with us. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Reading your review we understand that you were not satisfied with the location of our hotel even though we offer free shuttlebus service to the village and beach of Jandía every day. Therefore we would like to encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes. We also lament that apprently you were not properly informed about your All Inclusive type of meal plan upon reservation and would like to take the opportunity to point out that,as reported on our website, the All Inclusive is related to drinks, meals , snacks and the entertainment program; the room safes, the parking and the Spa are reported to be available against an extra charge. On the other hand it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are happy to know that you enjoyed our New Year’s Eve gala even though we understand that this time we fell short of succeeding your expectations. We are going to keep working and improving our services and we are looking forward to welcome you back in the not too distant future. Kind regards, Zsofia Berta Guest Experience Manager

Dear Anita, We first would like to thank you for the time you spent to review your recent stay in our hotel, although we sincerely lament your disappointment with your overall experience among us. Our guests' feedback is of utmost importance to ensure our demanding standards of service are respected at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We have taken good note of your remark on the queues at times in our pool bar and we regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services to avoid receiving this kind of feedback in the future. Regarding your comment on the restaurant service, I would like to clarify that we have an information board indicating the peak hours for the dinnertime according to the occupancy of our hotel and that the set-up of the restaurant and consequent service are studied to make sure that all guests can find a free dressed table when entering the restaurant, we lament hearing that we fell short of your expectations on this occasion and commit to revise our procedure to enhance our future guests’ dining experiences. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kindest Regards Zsofia Berta

Dear Anonymous , Thank you very much for your feedback! I am happy to hear you liked the variety of the meas in our buffet restaurant and also you could relax due to the comfortable room! We would be more than happy to welcome you back in the not too distant future! Kind regards from Jandía, Zsofia Berta Guest Experience Manager