I rented the property for a nice vacation for me, my three teenage kids, and four other adult family members. We had issues from the first day. Trying to relax in the main upstairs room, we found the main tv’s remote missing. When I first reported this issue to Twilla, the property manager, she said she’d get back to me asap after talking to the cleaning crew. It took more than 24hrs to get a response. Her response was for me to go to the nearest Walmart and buy one and she’d reimburse me….no thanks, not on my short vacation!! I should have know this is how the service would be the entire time. This is the property managers job to solve! My kids eventually found the remote buried in the couch. Maybe the cleaning crew should locate these types of items when cleaning??!!
The bathrooms were all equipped with 1/2 rolls of toilet paper upon our arrival, and no additional paper in the house. For a house that’s listed for 10 people this is a big problem! We had to buy more on our second day. Zero extra towels were found where the guest book said I’d find them. Again, traveling with 8 people and the home only had 8 towels, this is a big problem.
Other problems we encountered were the bunk room is not a room, it’s at best a closet with a bunk bed jammed in. The room was not even equipped with a door! The hot tub deck had zero working outdoor lights. They were on the wall and looked nice, but didn’t work.
Lastly, the water in the upstairs shower was freezing cold. We tried every different way to get the water warm, but no luck. I had to hear an adult guest, that I’d invited, tell me how disappointing the house was for all the above reasons.
Returning home, Twilla, the property manager told me her and the owner wanted to make this right by me, because I had numerous issues with the stay. I called Twilla when I got home, and she said she gave my info to the home owner and he’d contact me. That was the end of December. I reached out one last time to Twilla via text to let her know that no one had contacted me as of yet.
I never heard anything from Twilla, or the owner. I believe the property manager just tried to wait me out and hoped I’d just drop my bad experience.
Extremely unprofessional on the property managers part, not doing her job, and definitely NOT making anything right. Also, disappointing that the home owner never reached out to me
I will not stay again, and I will not recommend it in the future. Too expensive to many problem!