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Reviews of Van der Valk Hotel Saint Aygulf

4 out of 5
Van der Valk Hotel Saint Aygulf
214 Rd 559, GPS: Rue d'Alsace, Fréjus, Var

Reviews

8.4

Very good

Rating 10 - Excellent. 135 out of 332 reviews" "
Rating 8 - Good. 134 out of 332 reviews" "
Rating 6 - Okay. 45 out of 332 reviews" "
Rating 4 - Poor. 13 out of 332 reviews" "
Rating 2 - Terrible. 5 out of 332 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sam

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Jurgen, Hotel Saint Aygulf on 21 Sept 2023
Merci beaucoup !

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Jurgen, réception on 7 Mar 2023
Merci beaucoup !

10/10 Excellent

Mrs Susan M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jurgen, Hotel Saint Aygulf on 24 Jan 2023
Thank you so much for your review.We hope to see you again soon.

10/10 Excellent

Christine

Stayed 1 night in Sep 2022
Response from Jurgen, Hotel Saint Aygulf on 7 Oct 2022
Merci beaucoup pour cette note parfaite !Au plaisir de vous revoir...

6/10 Okay

Tim

Stayed 1 night in Jul 2022

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, high quality, great service!
Stayed 1 night in Dec 2021
Response from Jurgen, réception on 4 Jan 2022
Thank you for your nice review! We are delighted to see that you enjoyed your stay here in Saint Aygulf and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well presented Dutch hotel in the
Good clean hotel with
Stayed 2 nights in Aug 2020
Response from Jurgen, reception on 10 Sept 2020
Merci beaucoup pour cette belle note ! Au plaisir de vous revoir...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Great room. Great food. Great service . Lovely view
Stayed 1 night in Jul 2020

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jurgen, reception on 18 Dec 2019
Thank you for your great note! We are delighted to see that you have enjoyed your stay with us!

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Jurgen, reception on 29 Nov 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night as part of a road trip in the south of France. Staff were friendly and helpful and spoke excellent English. Maps of nearby sites were great and roman ruins in this area are interesting. Easy to drive into St Tropez or St Maxime from here in a much quieter setting. Clean room with very nice bathroom.
Stayed 1 night in Oct 2019
Response from Jurgen, Reception on 17 Oct 2019
Thanks a lot for your great review! We are delighted to see that you've enjoyed your stay in our hotel and hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Jurgen, réception on 12 Oct 2019
Merci beaucoup. A bientôt!

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Jurgen, Réception on 12 Oct 2019
Dommage que vous n'avez pas donné davantage d'informations sur votre note. Cela nous aurait permis de mieux comprendre la mauvaise note, ce qui aurait pu aider à nous améliorer. Cordialement

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great staff. Wonderful affordable.
Stayed 16 nights in Aug 2019
Response from Jurgen, Réception on 10 Oct 2019
Thank you so much for your kind words. We are delighted to see that you have enjoyed your stay with us and hope to see you again.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Jurgen on 10 July 2019
Thank you for the great note you gave us! We are delighted that you've enjoyed staying in our hotel and hope to see you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a good price
The hotel staff are professional and helpful. The rooms are clean and nicely remodeled and the hotel grounds are beautiful and well kept. My only complaint is the noise. We could hear everything going on outside our room. The mornings we were woken up by other guest talking or the maid service vacuuming and cleaning rooms at 8 a.m. We were on the first floor and our friends were up on a higher floor and they did not experience the noise level that we did. Overall the hotel was great for the value.
Stayed 3 nights in May 2019
Response from Jurgen on 10 July 2019
Thank you so much for your review. We are glad that you've enjoyed staying with us. Concerning your remark about the noise you heard, our cleaners only start at 9am, but we will tell them to pay more attention to this. We hope to see you again!

10/10 Excellent

ALAN POWLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Jurgen on 10 July 2019
Thank you for the great note you gave us! We are delighted that you've enjoyed staying in our hotel and hope to see you again!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Jurgen, réception on 26 Oct 2018
Merci d'avoir pris le temps de noter notre hôtel. Au plaisir de vous revoir!

8/10 Good

Alastair

Good quality 4 star Dutch chain hotel. friendly staff. Good buffet breakfast. Room on top floor with large private balcony with sea/marina view. Good car park at rear of hotel.
Stayed 3 nights in Sep 2018
Response from Jurgen on 27 Sept 2018
Thank you so much for your nice review. We hope to see you again in Saint Aygulf.

2/10 Terrible

Danielle, Chelmsford

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible 1*
We only stayed at this hotel for one night and thank god. Upon arrival we were told our room wouldn’t be ready until 4 (even thought our reservation said 3), we asked the hotel to look after our luggage. We were then told to take our own luggage to a room round the back. We have stayed at a lot of hotels, the staff are always more than happy to help. Not in this case! After 4 o clock and going to the room we were greated by the fire alarm. No one seemed to care and let it continue. Turns out it was because our neighbours had had a shower with the door open. What the hell!? Once in the room we discovered how horrendous it was! Completely outdated, dark and dingy with nowhere to move - I had actually paid extra for a better room too!!! I couldn’t wait to get to sleep and move to our next destination, the hotel couldn’t move us even though I had asked. Horay, the morning came. I packed straight away and went to breakfast. This was shocking. No staff to greet and sit you. No staff around at all! You have to cook your own eggs! The hotel did offer us free breakfast as compensation however I wouldn’t have paid the €13 per person they were asking for anyway. There was hardly anything there and far too many people cramped into one little corner of the room. I would rate this hotel 1*
Stayed 1 night in Sep 2018
Response from Jurgen, réception on 22 Sept 2018
Dear Daniella, Thank you for leaving your comments, although we would have preferred to be more positive. As stated in our booking conditions, our rooms are available from 4.00PM. If the room is ready earlier then you can check-in earlier, but in your case this wasn't possible. If you ask us for an earlier check-in we always do our best to make this possible. While waiting for your room to be ready we propose a closed area where you can leave your luggage in the meanwhile. We show this room to our guests and usually they are happy to leave their luggage there by themselves. We are sorry to see that this was a problem for you, it is the first time someone complains about this service. Our fire alarm system has been set up according to the rules and regulations of the French national authorities. We are obliged to put smoke alarms in each room. The alarm must have been set off by a guest who must have steamed up his bathroom with a long and hot shower. While opening the door of the bathroom the steam must have set off the alarm bells. This happens very rarely. Once the alarm bells ring we can't stop them for 5 minutes. This is not our choice but rules made by the authorities. Indeed this is very long and believe me, it is not for our pleasure, but for your safety! We are surprised that you found our breakfast buffet shocking. In summer we have at least three staff members in charge of the breakfast area. It is very strange that you didn't see one of them. We propose a large variety of products to meet nearly everyone’s’ needs. What products did you miss??? We do our utmost to help our guests having a great time in our hotel. We get a lot of feedback and it seems that in general we succeed to do this. We are very sorry and we apologise that this didn't work out for you, but unfortunately we can't please everyone even though we would like to do so.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Great for the beach with its own beach bar. As in their pics. Very nice. Hotel itself is basic 4 star. Nice restaurant too. Worth it. Yes.
Stayed 1 night in Aug 2018
Response from Jurgen on 9 Aug 2018
Dear John, Thank you so much for your kind words! We are glad that you enjoyed your stay with us!

8/10 Good

t, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all rounder. Easy to get to, plenty of parking and it looks like the rooms have been refurbished fairly recently. The hotel is close to a lovely sandy beach and there are also places to eat there too.
Stayed 3 nights in Oct 2017
Response from Hotel Saint Aygulf on 4 Apr 2018
Thank you so much for taking the time to leave a review on our property. We are delighted that you enjoyed your stay.

4/10 Poor

Bex, portsmouth uk

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing & unfriendly
After a long drive from st Malo we were not greeted with a polite good day, how was ur trip, please enjoy ur stay, need anything ask.. nope just here's ur room keys, there's a map of area & to get instructions for the 2nd car park or hire bikes was awful & we didn't find either as they don't speak good English. You get 1 bottle of water on ur 1st night only ! The chandelier in our tiny over priced room was way too low and me and my husband kept banging our heads it was positioned on the right side over the bed. The bathroom needed re plastering as the ceiling was coming away. The private beach was a joke by the side of a road under a bridge tiny and they charge u €20 for the beds !!! The only good thing about this hotel was the restaurant attached to it, the staff in there were excellent the food was superb. I got a friendlier welcome at our stop over at the Novotel in Bourges! It doesn't take much to be courteous and if u can't be then don't work in the hotel business !!
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD SINK PROBLEM!
THE ONLY THING THAT DIDN'T PLEASE ME WAS THE DESIGN OF THE HAND BASIN IN THE BATHROOM. THE SPOUT EXTENDED FROM THE WALL RIGHT OUT TO THE MIDDLE OF THE SINK ABOVE THE PLUG HOLE, SO IT WAS IMPOSSIBLE TO USE. I HAVE THE SAME ROCA DESIGN AT HOME AND I SUGGEST THEY CHANGE THIS SPOUT FOR A SHORTER ONE. IT LOOKED AESTHETICALLY PLEASING BUT RENDERED THE SINK IMPOSSIBLE TO USE. I THINK IT'S THE SAME IN ALL THE ROOMS. THE RESTAURANT WAS PRETTY GOOD, BUT THEY NEEDED TO KNOW IF BREAKFAST WAS REQUIRED FOR ALL DAYS OF THE STAY ON CHECK-IN, WHICH ISN'T A GOOD IDEA. WE ENDED UP PASSING ON IT AND HAD COFFEE AND CROISSANT ACROSS THE ROAD, WHICH IS INCOME LOST. A MORE FLEXIBLE ATTITUDE TO THIS WOULD PAY DIVIDENDS, I'M SURE.
Stayed 3 nights in Jun 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, great food, good beach, great view
Stayed 1 night in Jun 2017
Thank you so much for taking the time to leave a review on our property. We are delighted that you enjoyed your stay.

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to St Tropez
Nice welcoming team, they speak English! Very nice buffet breakfast with a bee to the Mediterranean.
Thank you so much for taking the time to leave a review on our property. We are delighted that you enjoyed your stay.

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, room comfort
I would recommend the steak !
Despite the fact that it was undergoing a major refurbishment project, the staff were excellent,helpful and friendly.The room had a brilliant sea view and was comfy and clean.The outside areas are really lovely to sit in and the food in the restaurant was the best we have had on this trip.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and bright
Loved the love action and the festively decorated hotel. The staff was very friendly especially at the front desk. Wonderful restaurant and food.

8/10 Good

MICHEL ALFRED, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Excellent hotel Very clean Excellent staff and attention Highly recomendable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful time, hotel very nice.
Food, comfort and surroundings very good we spent a few days for our honeymoon and enjoyed every aspect of this hotel.

8/10 Good

Andrew, Glastonbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Saint Aygulf - June 2016
We had a lovely room with a balcony and sea view at the front of the hotel, but it overlooked the outside dining area and bar seating, where piped music seemed to be playing all day, not to loud but annoying. We also felt exposed when on the balcony as diners could look up. Our room wasn't fully cleaned on the Sunday morning, coffee cups not washed up, coffee not replenished, the other days were fine. Milk isn't provided in the room for tea/coffee.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
OK, but not great.
Booked a sea view room with balcony, but was greeted by a big concrete wall blocking any view, with the sea being behind trees anyway. We know there are nice rooms with a nice view and nice balcony, we were just a bit unlucky. Hotel in general was nice and convenient location, with free parking.

10/10 Excellent

Dudley, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Dutch run Hotel
The Dutch make good hoteliers. The hotel was good in all respects. We chose a room with sea view and were not disappointed. The whole experience was efficient from reception to restaurant dining. Good food and service enhanced the stay. The only problem was the weather at the end of March. Hardly a fault that could be levelled at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, overlooks the bay with good beach and harbour facilities nearby

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very nice breakfast buffet and friendly satf. Nice rooms. Sea view is limited unless you ask for panoramic view rooms for an extra charge. Only issue is parking access during dinner time when the restaurant guests fill up the parking leaving no room for hotel residents.

10/10 Excellent

SAMUEL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a View
I rate this hotel very highly. Breakfast was extensive, buffet style, and could be enjoyed out on their patio facing the ocean. They have parking included if you arrive early enough. If you arrive later you have a problem. Excellent restaurants across the street.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We first stayed at this hotel 32 years ago, on a trip to the Grand Prix in Monaco, when I took the opportunity to propose to my wife .... 32 years later a trip down memory lane did not disappoint. The location of the hotel is perfect, right by the beach, located half way between Monaco and St Tropez, plenty to see and not to far to travel to get a real taste of the French Riviera. The hotel is walking distance from the village centre, with shops, restaurants and village square complete with local market. Breakfast on the terrace with a fantastic view across the bay is a great start to planning the day and on returning to the hotel you only need to pop across the road and down the steps to the beach to find a handful of restaurants offering something for all tastes. Staff were friendly, rooms modern and clean, food great ..... apologies if this sounds a bit 'professional' my wife has dictated it !

10/10 Excellent

John, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Only stayed for 1 nite..nice view of water

4/10 Poor

amjad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Sandra, Montenegro

Disliked: Staff & service, property conditions & facilities
Disappointing and major noise issue.
First, the hotel is undergoing renovations (and they are not disclosing that!!!) so be prepared to hear drilling, banging, breaking of the furniture from 8 am until 7 pm. You will get no peace nor will be able to sleep. I had to call the reception 3 times to tell them to stop the noise and STILL we had to leave early because the noise was unbearable. The hotel/motel is being remodeled but only so far partially - for example, in our room they put a newer bed/painting/and a small TV but left out the old, stained and worn out cabinets, desk, closet and doors. The room was very small so the bathroom door had a sliding door - not giving much privacy. The bathroom is tiny! It is renovated (partially) but very small. At 10am in the morning, we tried to have coffee in the restaurant area but could not use a table on the covered terrace because that area was reserved for lunch that starts at 12:00 so we pretty much had to leave without being able to even have coffee. Very disappointing and unprofessional. An old and worn out place that does not know what it wants to be - go somewhere else, do not waste your money on this place.

6/10 Okay

Marc

Liked: Cleanliness, staff & service
Premier étage chambres bruyante cuisine et salle a manger en dessous .
Stayed 1 night in Mar 2024
Response from Jurgen, Hotel Saint Aygulf on 11 Apr 2024
Merci pour votre commentaire.Nous sommes désolés pour la gêne dont vous parlez.Pour une prochaine fois, n'hésitez pas à demander une chambre à un étage supérieur.Au plaisir!

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Très bon weekend passé dans cette hôtel son emplacement et idéal vous pourrez tous faire a pied. Calme, confort et services haut de gamme je recommande
Stayed 2 nights in Dec 2023
Response from Jurgen, Hotel Saint Aygulf on 18 Jan 2024
Merci beaucoup pour votre commentaire positif.Nous espérons vous revoir prochainement.

10/10 Excellent

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Nous avons beaucoup apprécié notre séjour et tout particulièrement l'accueil fait à notre chien . Le personnel est sincèrement dog friendly que du bonheur
Stayed 3 nights in Dec 2023
Response from Jurgen, réception on 18 Jan 2024
Merci beaucoup pour votre retour positif !Au plaisir de vous revoir, avec le toutou ;-)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stanza rumorosa
Usato questo hotel per il secondo anno, durante questo soggiorno l’esperienza è stata negativa, stanza rumorosa, nella stessa erano presenti dei tappi per le orecchie, ma per piacere, se mai dovesse capitare che dovrò fermarmi da quelle parti cercherò altre soluzioni.
Stayed 1 night in Dec 2023
Response from Jurgen, Hotel Saint Aygulf on 18 Jan 2024
We thank you for your review.How regrettable that you were not fully satisfied this time.We apologize for any nuisance you may have experienced and hope that you will reconsider our hotel for your next stay in the area.

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jurgen, Hotel Saint Aygulf on 22 Nov 2023
Merci beaucoup!

4/10 Poor

Kelly

Travelled with family
Tres tres tres bruyant
j'ai payé 300 euros pour une chambre vue mer on arrive dans l'hôtel déjà une odeur pestilentielle aucune excuse pour ce dérangement du coup on voulait manger au restaurant de l'hôtel car il avait une bonne critique mais vu l'odeur on a préféré manger ailleurs et en rentrant dans notre chambre il etait assez tôt car nous avons un enfant de 3 ans là à 22h on va dire un bar juste en bas sur la plage commence à mettre la musique mais à fond on avait l'impression d'être sur la plage aucune insonorisation j'avais l'impression que les fenêtres étaient restées ouvertes tellement c'était fort Je trouve scandaleux qu'à 300 euros la nuit au mois d'octobre on est pas une chambre insonorisée et la musique s'est arrêtée à 2h30 du matin Merci ce week-end je l'avais pris pour que mon compagnon se repose car il a une dure année il est rentré encore plus fatigué épuisé nerveusement c'est honteux rien pas un geste pour s'excuser on me répond simplement que je ne suis pas là seule qui s'est plaint de cela Vraiment dommage parce que l'hôtel est très joli le personnel était vraiment très bien et le petit déjeuner excellent Mais je le deconseille fortement pour toutes les autres raisons
Stayed 1 night in Oct 2023
Response from Jurgen, Hotel Saint Aygulf on 22 Nov 2023
Bonjour,Je vous remercie de votre retour et regrette sincèrement que votre séjour n'était pas à la hauteur de vos attentes.Il semblerait en effet que vous n'avez pas eu de chance.Nous ne savons pas d'où venait l'odeur que vous décrivez. Parfois quand la cuve alimentaire du restaurant est vidangée cela peut provoquer des odeurs désagréables mais passagères. Etait-ce le cas ?Nous avons installé plusieurs diffuseurs de parfum d'ambiance dans notre établissement. Souvent nos clients font justement la remarque qu'il sent bon quand ils arrivent à l'hôtel... Concernant le bruit provenant de la plage en face de l'hôtel. En principe, à cette période de l'année tous les restaurants de plage sont fermés. Il est alors très rare que nos clients soient dérangés par notre voisinage.Nous sommes navrés que c'était le cas pour vous.Sachez que notre hôtel est ouvert à l'année et qu'en règle général nos clients sont très satisfaits de leur séjour chez nous. Nous avons même de la chance d'avoir beaucoup de clients fidèles qui reviennent régulièrement. Les problèmes que vous avez rencontrés ne sont donc d'ordre systématique. Néanmoins nous avons bien compris votre mécontentement et essayerons de nous faire pardonner lors d'une prochaine visite.

10/10 Excellent

novabell spa

Stayed 1 night in Oct 2023
Response from Jurgen, Hotel Saint Aygulf on 22 Nov 2023
Merci beaucoup!

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jurgen, Hotel Saint Aygulf on 10 Oct 2023
Merci beaucoup!