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"The only problem was that my stay was too short at this hotel! It was perfect"

"Excellent staff and superb room. Thank you "

"I do not drink but it appeared to be well stocked. I did not partake of the breakfast but appeared to be well spread. The hotel was clean and it was very convenient to shops, and restaurants and the train station for walking. I would stay again."

"Great room!"

"Very friendly staff helpful with information and any questions. Able to store bags before and after check in/out with no problems. Tristram was extremely welcoming and chatty in a warm and professional way. The room had everything we needed along with free water and a very effective heating/ cooling system. A bit of fun with the toilet button in reception, try it if you stay. The hotel is close to walk to all major attractions and has shops/ cafes near by and the tram. Highly recommend."

"Clean, modern bright hotel Very well equipped, great location. Female receptionist upon arrival and departure was efficient and friendly, in a business like way. The breakfast staff member was also pleasant. On Saturday afternoon upon returning to the hotel after being out all day, I had popped down to the restaurant to request some milk for the tea and coffee in our room... The woman in the restaurant was quite rude and barked at me that she'd have to charge me for milk.. I hadn't realised there were sachets containing dried milk in the room as the sachets looked like sugar. Once this had been established I was happy to use these. That small encounter soured the experience of customer service. The staff member making me feel like I was requesting something for free that I wasn't entitled to! Not very hospitable service on that front!"

"Quirky and Atmospheric Hotel Great location. Lots of character. Shabby,faded glory, but fun for a short trip. Male staff member upon arrival 5th March, offered perfunctory service, but the female staff member we met at breakfast on 5th was outstanding. Very engaging and clearly really cared. I watched her putting a lot of love into the breakfast presentation and was obviously proud of this as she asked how we'd enjoyed it as we checked out. She was very accommodating and this is the sort of service that makes people want to return. A couple of comments to note... yes, there is a broken mirror and light fixture in the bathroom, which judging from other reviews has been that way for a while. To be honest it sort of added to the ghost story feel of the place so wasn't concerned. I understand replacing a specific light fixture not easy to source , but the mirror was just a piece of glass did wonder why that was left as it was. We were handed a piece of paper upon arrival with some info, which stated we'd be offered a welcome drink upon arrival. When we enquired of this the curt reply from the male staff member was we stopped offering this 5 years ago and definately wouldn't offer to those booked on Hotels.com!! OK then! Why not update the info, its only a piece of printed paper! Hotel could be a gorgeous boutique hotel with some investment, but then I'm sure I could never afford to stay here! A like it as it is, but with a tiny bit more care to fix broken items etc "

"Nice clean property on the outside of Ghent. Parking is easy but expensive (20 euro). They do have lots of electrical charging points for cars so that’s for sure a comfort. Breakfast too expensive but that’s not a surprise."

"They are good "