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"As a whole this hotel is ‘okay’. Shabby in some places and the spa is a disappointment with parts not working! Restaurant food lovely but no atmosphere. "

"yes it was ok"

"The room was comfortable The room wasn't that big in size Small window You could here doors banging and noise Noise from the room next to us room above us and you could here noise from the restaurant Told the receptionist and they didn't seem that bothered We didn't have breakfast "

"Booking in was made difficult by the staff members poor communication skills. We contacted the hotel a few weeks prior to our stay date to inform them we would be checking in around 7pm. On arrival the room was extremely hot, the radiators were off so we opened the curtains and windows fully and turned on to max the supplied fan (no Aircon), whilst we went out to eat locally in Ipswich. On our return to the room a few hrs later the temperature was unbearably hot, despite the aforementioned steps we had taken to try and cool the room down. We went to bed and attempted to sleep, and so began the worst night sleep either of us have ever experienced, the heat did not subside...the only saving grace was that we were in the room and hour less than we would have been normally due to the clocks going forward for spring daylight saving. Breakfast was acceptable but again made awkward due to a different staff members odd communication. Communication on checkout was minimal which tbh suited both of us at this point, we were not asked how our stay had been. We will not be staying here again."

"Firstly, the parking is very secure and free. The room was clean, but the coffee machine made lukewarm drinks and the base of the taps need a deep clean. The double bed was the smallest I've ever seen unless I wanted to pay hundreds more. Breakfast wasn't good, the scrambled egg was smothered in butter and salt, the bacon was dry and overcooked and the toast was cold and dry, dirty napkin and customers were asking for things like baked beans, coffeess etc and they were getting these. The young lad working on the bar was great, really polite and chatty. The woman on the bar took it upon herself to try my cocktail before serving it to me! So it really was a bit hit and miss. I'd have preferred Premier Inn to be honest. "

"The breakfast very nice, eggs cooked to order of you wanted. The room was decent, the staff friendly. The location was great or the theatre or the football stadium"

"Room was amazing! Great size, very comfortable bed and being at the back of the hotel meant it was quiet! Shower was excellent Breakfast was freshly cooked and superb! Nothing to fault "

"Good location, right in the centre of town but very hot no air conditioning and their rooms are quite small in need of some attention. They wanted to charge us 10 pounds for a late . checkout. The rooms don't look anything like they do in the pictures. They must've been taken about 10 years ago when it was new. all the stuff was very nice and helpful. That was the best part. Very noisy location so be aware."

"Breakfast was very good and freshly cooked. Plenty of choice with continental breakfast too. Room was clean but a little tired in places. The shower head needed descaling but bathroom was pretty clean. The pool, jacuzzi, steam room and sauna were all an added bonus to our stay and very clean as well. The staff were exemplary. Very polite, helpful and courteous. The hotel is set in beautiful grounds and is very ornately decorated and furnished. A great base for exploring Suffolk. "