Fallsview Casino Tours and Activities

Hi there, Oakes hotel transferred us actually at Hilton Fallsview because there was an issue with our room. So we get the same king sized bed and view of the falls which is amazing! So if I were to rate it was excellent because they have upgraded us into a much more expensive one.

The room was well-equipped comfortable. The staff was exceptionally friendly and welcoming. There was no traffic noise at night. I enjoyed making fresh coffee in the pantry in the morning. I will definitely recommend the Kent hotel to my friends.

AG restaurant served excellent locally farmed organic foods. We had the beet salad and Caesar/kale salads. Both excellent. Same with the mains: duck and flank steak dishes. Hot. Nicely prepared. The duck in particular was a lean cut. There was a bit of a snafu with billing for the massage. Apparently the spa is a separate business from the hotel and will not bill to the room. Disappointed, because I even left my credit card info on file with the spa ahead of time for this reason, but they still asked my wife for immediate payment after the session which she had to go back to the room and pay using her own card. Don’t understand why they didn’t bill the card I left on file. Neither the front desk nor the spa could answer this question. Rooms are excellent. Spacious and clean. Bed was a bit too firm for my liking but that’s a personal preference.