Fairmount Hotels, Richmond

"Rooms are poorly maintained. Furnitures are broken and are from old furnitures thrown from some Hilton hotel. Don't have an Iron box, please carry one if you need one during the stay. No kettles to even prepare coffee in the morning. Floors makes your feet dirty. Bathroom has no hooks to hang your cloths. There are no hangers in the room. The photos are fake, doesn't look like it at all. You will get a much better experience for this price somewhere else "

"More like Motel 6, its like sleeping on a platform bed with no mattress very uncomfortable the bedding was dinghy, floors in room was dirty double bed room is very small only suitable for 2 guest no towels or washcloths, employee availability on staffing extremely poor "

"Our recent two-night stay at this Wingate by Wyndham location was very disappointing and reflected a number of maintenance and operational issues that should have been addressed before guests were assigned to the room. We booked a king room with a sofa bed, but were given only a standard king room. The front desk provided a rollaway cot as a workaround, which required us to rearrange the room to make space. Compounding the issue, the elevator was not working and we were assigned a room on the 5th floor, which was difficult while traveling with two children and luggage. The room itself had several clear maintenance problems that suggested it had not been properly checked prior to our arrival. These included a bathroom faucet that broke off, making the sink difficult to use, a cracked refrigerator that made a constant ticking noise that disrupted sleep, not enough towels provided, incorrect time on both the microwave and the clock, visible baseboard damage, and a lamp with no bulb. To be fair, the front desk staff member was polite and tried to assist, but many of these issues point to larger property maintenance and quality control concerns that management should address. Guests should reasonably expect that rooms are properly inspected, functional, and match the room type that was booked. Hopefully management takes steps to resolve these issues so future guests have a better experience than we did."

"Clean rooms, comfortable beds, warm breakfast, and helpful staff. Stayed with a group of college students and everyone was happy. Exactly what you would expect "

"Gym had nice equipment. Bed was way too soft and mushy"

"Yesss"

"The property was undergoing renovation which was not mentioned prior to booking. The 2nd floor where I stayed was a dusty and smelly as was my room. I had the most awful night unable to sleep due to the dust and odor. A true "bait and switch" operation."

"This place is totally fine to stay at. I love the history and I feel it has a ton of potential. I’m assuming with some investment it could be amazing. It was fine for what we needed."

"Excellent!"