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"It was clean. Beds comfy. Easy access to the airport. Restaurant did not have .much of a menu and the prices were way to high and the servings not that big"

"Good beds "

"Great location to airport in Milan. Staff was very accommodating and food was good also. "

"Room was amazing, breathtaking location. Shame the brits on the saga holiday couldn’t crack a smile between them but we loved it and sorry to the staff for having miserable old English people staying "

"An absolutely amazing stay! This place has one of the most breathtaking views of Lake Lugano—truly unforgettable. The staff are incredibly personable, warm, and friendly, and they go out of their way to make you feel welcome from the moment you arrive. The service was exceptional, and the atmosphere was peaceful and relaxing. If you’re looking for stunning scenery and genuine hospitality, this is the perfect place to stay!"

"The room is very small, and the walls were dirty. I was placed in a room for a person with disabilities, even though I am not disabled, and I was not informed about this in advance. The room didn’t have a toilet seat, and the shower was неудобный, which was very surprising to me. When I went to the reception to ask what the problem was and why there was no toilet seat, I was told that it was a room for disabled guests as all other rooms are not available. I was quite surprised that I had been given such a room without any prior notice or confirmation, especially since I had booked the hotel in advance. Seeing my dissatisfaction, they offered to change the room, but I no longer felt like moving. Moreover, the hotel does not have an elevator, and I would have had to carry my suitcase up the stairs to another room, as the standard rooms are located on the upper floors. The breakfast was very limited. Overall impression: 3 out of 5."

"Beautiful historical hotel . Spa is exceptional"

"The hotel was superb. Very pleasant environment all around the hotel and staff were very helpful and friendly. Minor issue was faced with positions of the shower head - and it allowed too much water to flow on the bathroom floor. However Hotel staff was helpful and provided plenty of extra floor towels to prevent spread. I would definitely recommend the hotel for location, great environment, staff, and nice rooms."

"No breakfast "