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"This hotel staff has such character , staff beyond great at making us happy and meeting our needs "

"The hotel lobby is quite beautiful and the location is absolutely perfect. It is right in the centre of town. My complaint is mainly the service. Some of the staff went above and beyond and were super friendly and personable, and others were quite cold and unwelcoming. My father was in the bath when someone entered his room for no reason. We went and complained and were told it was simply just a member of the supervisor team checking in on the room. We think this was so strange and unacceptable. They should know who is in a room and who is not before coming in. There was no knock on the door either when they came in making it quite an embarrassing experience. We reported it to reception and they didn't seem so bothered. "

"Very good. "

"Modern hotel short walk to The Eye, Big Ben, The Parliament and Westminster Abby all with 5-10 mins"

"Property was clean, smelled fresh, and staff was friendly. "

"Wonderful, clean, convenient location, and helpful staff- highly recommend!"

"Was not offered a menu, not spoken to by any staff member. Not impressed at all."

"The room was small, but very clean. The stadd was outstanding from the time we checked in with Delina to the lady at the front counter, Siri for the breakfast bar.The location was also fantastic.when you exited through the rear door, you were right on one of the canals. We would definitely stay here again."

"Excellent place and location "