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Reviews of Hospitality Esperance, SureStay Collection by Best Western

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 761 reviews" "
Rating 8 - Good. 348 out of 761 reviews" "
Rating 6 - Okay. 93 out of 761 reviews" "
Rating 4 - Poor. 27 out of 761 reviews" "
Rating 2 - Terrible. 11 out of 761 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the water. Facilities were offered including complimentary breakfast and laundry. The food in the restaurant for both breakfast and dinner was very good. Would stay again
Response from Amanda H on 6 May 2024
Thanks Karen! We are delighted to hear you enjoyed our location and facilities. Your recommendation to like-minded travellers is really appreciated.

2/10 Terrible

Wendy

Stayed 1 night in Apr 2024
Response from Amanda H on 13 May 2024
Hi Wendy We are sorry we did not meet your expectations and something went wrong - please reach out to management to discuss so we can understand your concerns and work towards resolving the situation. Wishing you safe and happy travels ahead.

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amanda H on 3 Apr 2024
Hi Patrick - we are disappointed with your rating as it means we have not mt your expectations and something has gone wrong. Please reach out to our Manager if you have not done so already, so we can sort out your concern.

8/10 Good

Jane, Atlantic Beach

Travelled with partner
Liked: Cleanliness, staff & service
Our room was on the second floor, with a large window facing the sea. It was designated non-smoking and had no odor inside, but about every 15 feet there was a butt receptacle mounted to the wall. Those were smelly and people were smoking right outside the room doors.
Stayed 2 nights in Feb 2024
Response from Amanda H on 26 Feb 2024
Hi Jane - we are so sorry that you had some inconsiderate guests near your room at the time of your stay. We sincerely appreciate your positive rating despite this, and we trust you enjoyed your time in beautiful Esperance.

10/10 Excellent

John

Stayed 2 nights in Feb 2024
Response from Amanda H on 21 Mar 2024
Cheers John! Looks like you had a great stay! Thank you for your positive rating and thank you for choosing Hospitality Esperance.

10/10 Excellent

Nerissa Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff Services.
Stayed 3 nights in Feb 2024
Response from Amanda H on 20 Feb 2024
Thanks for choosing to stay with us Nerissa Joan! And thanks for your positive rating too!

8/10 Good

Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Pool out of action
Stayed 2 nights in Feb 2024
Response from Amanda H on 16 Feb 2024
Thanks for staying with us Clair! It was our pleasure to host you and we thank you for your kind rating too!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Amanda Hoyne on 9 Feb 2024
Cheers Craig! It is always a pleasure to receive positive feedback and comments about our lovely team. We really appreciate it!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very old and basic
Rooms are very old and dated. Rooms are very bright curtain lets in lots of light at night and in the morning. Badly needs updating for price you pay. Pool was out of order. Staff were nice. Location great.
Stayed 4 nights in Jan 2024
Response from Amanda H on 29 Jan 2024
Dear Guest - thank you for your feedback (which we have taken onboard) and thank you for staying with us - we are in the process of refurbishing and peak season rates are a little higher than usual. We trust you enjoyed the sights and surrounds of beautiful Esperance during your stay. So sorry about the pool which is due to re-open soon.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No trailer parking here. Otherwise, excellent place to stay, very clean and tidy, friendly staff and an outstanding restaurant. Quality Chef and service.
Stayed 1 night in Jan 2024
Response from Hayden on 23 Jan 2024
Thanks so much Trevor. We are so pleased to hear that you found our accommodation to be tidy and friendly. We are so pleased that you loved the Chef's food.

8/10 Good

Kelvyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position for the town
Stayed 6 nights in Jan 2024
Response from Hayden on 23 Jan 2024
Thanks Kelvyn. We are so pleased that you loved the location our our accommodation.

10/10 Excellent

Bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks Bernie. We are delighted that you had a great stay with us and thanks for scoring us 5/5

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Staff very friendly Value for money
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks Anthony. We are pleased that you found us great value for money and the cleaners very friendly.

10/10 Excellent

Colin

Travelled with partner
Really nice room with everything you need and a nice continental breakfast, pleasent staff
Stayed 3 nights in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks so much Colin. It is great to receive 5/5 stars.

10/10 Excellent

Sewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks so much Sewa. We appreciate your 5/5 rating.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous and helpful staff. Wonderful service and a great location
Stayed 3 nights in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks so much John. We are so happy that you experiences great service and that you loved that location.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks for your 8/10 rating Peter. We are delighted that you had a great time with us.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the beach, shops and a good pub next door.
Response from Amanda H on 9 Feb 2024
Thanks Gary! It is great to hear that you enjoyed your time with us - we are pleased you enjoyed our great location and we thank you for choosing to stay at Hospitality Esperance!

10/10 Excellent

Neville

Stayed 1 night in Oct 2023
Response from Hayden on 23 Jan 2024
Hi Neville, Thanks so much for your 10/10 rating. We are so pleased you had a great stay with us.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Hayden on 23 Jan 2024
Thanks James. We are so pleased that you had such a great time. Thanks for the 5/5 rating.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Nov 2023
Response from Hayden on 9 Nov 2023
Thanks so much Timothy. We are delighted that you found our staff helpful and friendly.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Highly Recommended will stay again
Stayed 1 night in Nov 2023
Response from Hayden on 6 Nov 2023
Thanks Paul. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous place to stay. The room was terrific, and the service and the communication from the staff at all levels was brilliant.
Stayed 2 nights in Oct 2023
Response from Hayden on 6 Nov 2023
Thanks Anthony. We are delighted that you enjoyed your stay with us.

6/10 Okay

Peter

Stayed 2 nights in Oct 2023
Response from Hayden on 6 Nov 2023
Thanks for your 6/10 rating. We hope you enjoyed your time in Esperance.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hayden on 30 Oct 2023
Thanks for rating us 8/10 stars Chris. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Ngaire

Stayed 2 nights in Oct 2023
Response from Hayden on 27 Oct 2023
Thanks Ngaire. We are delighted that you enjoyed your stay with us.

6/10 Okay

joanne

Travelled with group
close to the water
Stayed 2 nights in Oct 2023
Response from Hayden on 23 Oct 2023
Thanks for your rating of 3/5 Joanne. Glad you liked the location next to the water.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hayden on 20 Oct 2023
Thanks Jorge. We are delighted to receive 5/5.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Easy walking distance to town centre. The room was excellent and the bed was comfortable. Only downside was that the enclosed toilet did not have an exhaust fan. It was placed above the vanity basin in the bathroom.
Stayed 2 nights in Sep 2023
Response from Hayden on 9 Oct 2023
Thanks so much Keith. We are delighted that you loved your time with us and that you found the bed comfy.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Hayden on 2 Oct 2023
Thanks for scoring us 10/10 Robert. We are delighted you enjoyed your stay with us.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great room and bed, Restaurant and laundry great
Stayed 2 nights in Aug 2023
Response from Hayden on 14 Sept 2023
Thanks Peter. We are delighted that you loved the location, room, restaurant and laundry.

10/10 Excellent

GAVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome on arrival. Room was clean and comfortable, although a bit dated. Will definitely stay again.
Stayed 2 nights in Sep 2023
Response from Amanda H on 8 Sept 2023
Thanks Gavin! It is always a delight to learn that our guests enjoyed our hospitality! Thank you for your kind words. We are in the process of updating our rooms, for an even better experience ahead.

6/10 Okay

Richard

Travelled with partner
Comfortable enough for a couple of nights stay and continental breakfast was included. Internet was very slow and the shower was a water saving head, that threw a donut of hot water making it difficult to get wet.
Stayed 2 nights in Sep 2023
Response from Amanda H on 8 Sept 2023
Hi Richard - thank you for staying with us whilst in beautiful Esperance. So sorry you had issues with the wi-fi and the shower at this time. We appreciate you letting us know so we can rectify.

10/10 Excellent

Rocco

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay in excellent location.
We had 3 nights here and were very comfortable. It was quiet and in a great location. The breakfast was very reasonable with a good choice of items in a lovely setting. Staff were friendly and efficient. Thank you.
Stayed 3 nights in Aug 2023
Response from Amanda H on 6 Sept 2023
Thanks Rocco! It is always a pleasure to hear that our valued guests enjoyed our hospitality! Thank you for your kind words and we wish you happy travels ahead!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient stay.
Stayed 1 night in Aug 2023
Response from Amanda H on 1 Sept 2023
Hi Laura - it was our pleasure to host you and we thank you for choosing to stay with us whilst in beautiful Esperance!

6/10 Okay

Peter

Stayed 2 nights in Aug 2023
Response from Amanda H on 1 Sept 2023
Hi Peter - thank you for choosing to stay with us. We may have missed the mark as our score is not as high as we wish. If you wish to reach out directly with your feedback that would be great as we can learn and improve our offerings. We wish you safe and happy travels ahead.

8/10 Good

Clement Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, excellent meal services, everything worked properly, very pleasant staff at all levels. Really enjoyed our stay.
Stayed 4 nights in Aug 2023
Response from Hayden on 17 Aug 2023
Thanks Clement. We are delighted that you enjoyed yout stay.

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Location made walkable to all local attractions
Stayed 1 night in Aug 2023
Response from Hayden on 14 Aug 2023
Thanks for your feedback. We are delighted that you love the location.

10/10 Excellent

Joseph

Liked: Amenities
Great staff Clean and tidy.Good value .
Stayed 1 night in Aug 2023
Response from Hayden on 14 Aug 2023
Thanks Joseph. We are delighted that you found the motel good value.

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Walking distance to eateries, hotel etc.
Stayed 5 nights in Jul 2023
Response from Hayden on 31 July 2023
Thanks Don. We are delighted that you enjoyed your stay with us.

6/10 Okay

Den

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Hayden on 31 July 2023
Thanks for your 3/5 rating.

8/10 Good

Fraz Anwar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hayden on 20 July 2023
Thanks Fraz. We are delighted that you enjoyed your stay with us.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service
Budget motel only
Stayed 2 nights in Jun 2023
Response from Hayden on 29 June 2023
Thanks for your feedback Jim. We are delighted to receive 4/5

6/10 Okay

Madeleine

It was just alright. Very dated. Breakfast was good. Shower was broken sprayed water everywhere including the electrical sockets in bathroom and we used the room next doors shower which wasn't much better. Good location though
Stayed 1 night in May 2023
Response from Hayden on 6 June 2023
Hi Madeleine, We are pleased that you enjoyed the breakfast and the location but disappointed to hear that your shower was broken. This has been reported.

6/10 Okay

Peter

Stayed 2 nights in May 2023
Response from Hayden on 6 June 2023
Thanks Peter. We appreciate your rating.

10/10 Excellent

Christine

Travelled with partner
Liked: Property conditions & facilities
Lovely staff, great room, dining & location. Would recommend & stay again.
Stayed 1 night in May 2023
Response from Hayden on 26 May 2023
Thanks so much Christine. We are delighted that you had a great stay with us.

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities
Great location , Comfortable,& clean accommodation
What a perfect location. Right over the road from the town beach and close walking distance to main town . Thank you to the lovely staff, from the friendly ladies cleaning the rooms, the reception staff happy to stop for a talk and checking in to see if hubby was ok after being sick the 1st day to the lovely young man at breakfast service. Great location and great budget accommodation with nice clean room, crisp sheets and fluffy towels. Xx
Stayed 2 nights in May 2023
Response from Hayden on 23 May 2023
Thanks so much Janet. We are so delighted that you had such a fabulous stay with us.

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Simple and fine for a night
Worn but ok for a night. Minimal options for breakfast. Good location facing the water, on the main road that becomes the Great Ocean Drive.
Stayed 1 night in May 2023
Response from Hayden on 17 May 2023
Thanks so much for scoring us 8/10. We are delighted you had a great stay.

8/10 Good

Sandra

Stayed 1 night in Apr 2023
Response from Hayden on 11 Apr 2023
Thanks Sandra. We are delighted with 8/10

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip 2023
Great location for small trips around Esperance
Stayed 3 nights in Mar 2023
Response from Hayden on 3 Apr 2023
Thanks Keith. We are delighted that you enjoyed your time with us in Esperance.