Ermelino Matarazzo Hotels, São Paulo

"Missed the airport shuttle bus "

"It was an overnight stay before my early morning flight. I selected this property because it offers free shuttle to/from the hotel and the room seems good size for my needs. I used the restaurant because there was no other choice of restaurants near by and the food was reasonable priced and the food was good."

"Service 5 etoiles"

"Da para ouvir os aviões. O quarto e barulhento"

"Really excellent family suite which was essentially a double room and a twin room (themed with child-friendly decor and activities) with a connecting door. The pool is heated which is great. There is a play room for small children and a games room for older children but these are unsupervised. Supervised children's activities are available on weekends. We had access to the executive lounge which was great, especially whilst waiting for check-in, and for our flight which was a bit later than the check out time. Staff are generally very attentive and polite everywhere."

"Excellent hotel with wonderful restaurant and other amenities"

"Location was between the business district and the historic center, so easy access to both. Breakfast was good. Good value overall."

"No vehicle"

"Property ok but staff is poorly trained and most are new and have no idea what they are doing. BAD MANAGEMENT. Do Not open a voucher for your expenses at the hotel, it is worthless as I found out in the restaurant. Prices at the restaurant OUTRAGEOUS ! I had a business meeting one afternoon with 2 business associates. We were the only ones in the restaurant and it took them about 15 minutes to get us 3 machine derived coffee's and 2 about 7oz. bottles of water, cost $18.oo USD ! On top of that they would not charge to the room even though I had a voucher open for $150.oo... Included Breakfast ample but dining room overly crowded for breakfast. This hotel caters to large groups of group meetings. Staff at reception ill trained and always large amount of people trying to check in and check out, really slow they have no idea what they are doing. Other issues at reception also. Question? Would I stay here again, NO ! Too many other property's that are better in the area."