El Silencio Hotels, Caracas

"Había dos Chiripas (cucarachas) en nuestra habitación inicial. Nos cambiaron al comunicárselo, pero aún así, es inaceptable que haya cucarachas en un hotel de esa categoría "

"OLD BUILDING. It’s overrated, the building is old old old!! And it couldn’t get any older. Nothing within walking distance and the restaurant staff is always on a bad mood."

"N./A"

"Lo único que crítico es TV y sistema de cable muy antiguo."

"Everything was absolutely amazing!"

"Nice and clean"

"This is meant to be a five star property but instead you get one star service. There are no bilingual staff here, so should you not speak Spanish and you have any issues you will have problems. The building is showing it's age and basic amenities such as internet are not great. Even the TV in the room required updating and maintenance as it had horizontal lines throughout. This brings me on to the main issue of this stay, which was maintenance. Although the hotel sent two emails on the actual day of arrival (one in Spanish and the other in English) stating the opening times of all their facilities. NONE were available due to maintenance being carried out. You would think having two pools for example, that you split when you close either but not here. Didn't even stay the full duration and rebooked into another hotel. Bad experience and definitely not returning "

"This is a first class facility with English speaking(a rarity in Venezuela) well trained staff. Everything is impeccable. "

"Great place"