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"Upon arrival, we were very excited about our first time visiting New Mexico and thought we had found the perfect hotel. Unfortunately, our experience started off poorly during the check-in process. We spent about 30–45 minutes at the front desk even though there was no line or other guests waiting. The employee at the front desk asked for my ID, which I handed to him, but instead of handing it back he tossed it back to me. I immediately called him out about it. When you work in customer service, basic respect should be expected. While checking us in, he also said he could not find the second room that was included in my reservation. I explained that both rooms were booked and fully paid for at the same time when I made the reservation. Several employees then came over to check the computer, my email confirmation, and even the back office. During this process, my best friend’s credit card was also charged an additional $700. Eventually they figured out the issue. Somehow the reservation had been placed under another traveler’s name, even though it had already been paid for. We requested to have our rooms on the same floor and connecting if possible. They were able to put us on the same floor, but the connecting rooms never happened. Then on the third night, the air conditioner in our room stopped working in the middle of the night. It was an extremely miserable night, especially for someone like me who suffers from severe asthma. The heat made it very difficult to breathe"

"Nice place and well kept. No complaints come to mind. "

"This hotel is one of our go to hotels. It had all of the amenities that we needed. The only thing that was weird about the room was that it was missing a TV. Most of the home to sweet hotels that we stay in normally have two televisions."

"The hotel was clean and the staff were friendly and helpful."

"Staff could work on brushing up on courtesy skills- not the best "

"This was a great stay. The hotel Lobby was clean and the person who checked us in was great. Parking was easy and felt really safe. The airport is accessible from the hotel via shuttle or you can even walk if you don’t have a car. Great meal at the restaurant for dinner. Sad we missed breakfast because we had to check out before it started. Will stay again for sure!!"

"Are trip was wonderful only down fall was there was a banquet party that was extremely loud till 12am in morning "

"Good clean motel!"

"Yes actually it was close to the freeway an all the shop "