Front of property - evening/night
Check availability

Reviews of Van der Valk Hotel Eindhoven

4 out of 5
Van der Valk Hotel Eindhoven
Aalsterweg 322, Eindhoven

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 1000 reviews" "
Rating 8 - Good. 441 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very clean, helpful and friendly staff. Great facilities, would return!
Stayed 2 nights in Sep 2023
Response from van der Valk Eindhoven on 22 Sept 2023
Thank you for your positive review! We are very happy to welcome you again in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B
I stopped to charge my Tesla and stayed night. Excellent breakfast but pricey @ €17. Enjoyed the hotel. Plenty of parking
Stayed 1 night in Sep 2023
Response from Connor van Thijs - Senior Shiftleader Frontoffice on 12 Sept 2023
Dear David, Thank you for your kind words!I will share your feedback with my colleagues.Kind regards,ConnorShiftleader Frontoffice

8/10 Good

kathryn

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023
Response from Front office Shiftleader on 8 Sept 2023
Beste Kathryn,Bedankt voor uw beoordeling. We zullen uw beoordeling communiceren met ons team.Met vriendelijke groet, Connor, Front office Shiftleader

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotl
Excellent hotel!!! Great bed and pillows, wonderful shower, nice restaurants, and incredible breakfast buffet.
Stayed 4 nights in Aug 2023
Response from Lisanne - Shiftleader Frontoffice on 6 Sept 2023
Thank you for your message! Great to see that your stay was satisfactory. Hopefully we can welcome you back soon!

10/10 Excellent

angelo

Stayed 2 nights in Jul 2023
Response from Front Office on 17 Sept 2023
Thank you for this positive review! Hopefully we may welcome you again in the future!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lisanne - Shiftleader Frontoffice on 27 Aug 2023
Beste Mark,Hartelijk dank voor uw beoordeling! We zullen uw scores communiceren met ons team en hopelijk mogen we u snel weer verwelkomen in ons hotel!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lisanne - Shiftleader Frontoffice on 13 Aug 2023
Bedankt voor uw review. We zullen uw beoordeling en scores communiceren met ons team!Hopelijk mogen we u in de toekomst nogmaals verwelkomen in ons hotel.

4/10 Poor

JAMES

Stayed 3 nights in Jul 2023
Response from Connor van Thijs - Senior Shiftleader Frontoffice on 6 Aug 2023
Beste James, Wat vervelend dat het verblijf niet naar wens is geweest. Mocht u ervoor open staan uw feedback met ons te delen vragen wij u graag om contact met ons op te nemen. Met vriendelijke groet, Connor van Thijs Senior Shiftleader frontoffice

10/10 Excellent

Renate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, nice room, parking, love the packed lunch boxes!
Stayed 1 night in Jul 2023
Response from Shiftleader Frontoffice on 18 July 2023
Dear Renate,Thank you for your visit and your good feedback!With kind regards,Connor van ThijsSenior Shiftleader Frontoffice

6/10 Okay

liosha, Fort Erie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Firstly, I'd like to say that the hotel in general and the room were very clean. I was given a room with two small mattresses covered with a bed sheet instead of a single mattress. As a result, they constantly drifted apart. The air conditioner in the room worked only when my room card was inserted, and the room would get very hot when i was out. The room itself was very putdated, with 1970s wooden panneling and an old scratched bathtub. When i asked to be moved to a different room, the concierge informed me that the hotel was booked- a quick check on Expedia showed 4 rooms available. I was told i would be informed when the new room would come up- no one contacted me during my 9- day stay. There was constant confusion about how to get in and put of the parking. Every concierge would offer different, contradictory advice about how to use the card. I stayed in Van Der Valk Bilt, Nijmeghen Lent, Breuklen, Zaltbommel- only in Eindhoven I experienced this substandard service . I would neither recommend it, nor stay there again.
Stayed 9 nights in Jul 2023
Response from Team Van der Valk Eindhoven on 16 July 2023
Dear Guest,We are very sorry to hear about the experience of your stay. Our sincere apologies for these matters. We will discuss your feedback with our directing staff so we van improve our service and quality for the future. Feel free to contact us directly if you would like to discuss this feedback further. Kind regards,

6/10 Okay

Gaynor

Stayed 1 night in Jun 2023
Response from Team Van der Valk Eindhoven on 15 June 2023
Dear Gaynor,Thank you for your review. If you have any feedback for us to improve our service and quality, please let us know.

8/10 Good

nicola j

Stayed 1 night in Apr 2023
Response from Senior Shiftleader Frontoffice on 1 May 2023
Beste Nicola, Hartelijk dank voor uw verblijf bij ons. We stellen uw feedback zeer op prijs!

10/10 Excellent

Barborá

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, calm hotel, clean, nice 3 nights for stay.
Stayed 3 nights in Apr 2023
Response from Kind regards, Lisa, Guest Relations Manager on 25 Apr 2023
Dear Barborá,Thank you for your nice review! We appreciate it. Hopefully we may welcome you again in the future.

6/10 Okay

JACOBUS G

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Going downhill quickly
No hot water for most of the day, dirty room, uncleaned and broken coffee machine in room, cheapest toilet paper possible. Youth hostel feeling when you enter the hotel with dozens of people 'hanging around' sitting against windows, powering up their electronic devices at the limited power outlets. Slow internet connection. etc. etc. What happened to this hotel? It used to be my favorite in the area...
Stayed 1 night in Feb 2023
Response from Guest Relations on 16 Mar 2023
Dear Jacobus,Thank you for visiting our hotel and writing this review. I am sorry to hear that your stay was not according to your expectations. I will communicate your feedback with our hotel manager. Kind regards,Guest Relations

10/10 Excellent

Alon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service Good location Clean and value for money
Stayed 2 nights in Jan 2023
Response from Guest Relations Manager - Van der Valk Eindhoven on 25 Mar 2023
Thank you for your feedback! We are looking forward to welcome you again in the future.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Helena

Stayed 2 nights in Oct 2022

8/10 Good

SEUNG YOUNG

Stayed 3 nights in Oct 2022

4/10 Poor

simon

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Contradiction Comes to Mind.
Arrived Sunday evening. Went to restaurant at 9.30pm told it’s ok to dine there, went to put bags in room, came back at 9.45pm to be told kitchen closed. Then told bar does food. Go to bar, sit down, get drinks, given menu, select, then told by waiter the chef has closed the kitchen .. this was now 10pm. The only option was the 24/7 self service pizza and microwave option. Not good after a 300 mile drive. This frankly for a hotel the size of this one is not good enough. Contradicting is how I’d sum it up. Room smelt too. Bed was really narrow, remote had been used so much the controls were done by guess work. So instead of investing in a robot gimmick maybe Van de Valk you put a bit of effort into a robot chef, and a robot who knows remote TV controls. Not happy great shame as your group had a decent reputation from previous use. But sort your kitchen malarkey out please! It was a farce.
Stayed 1 night in Aug 2022
Response from Guest Relations on 31 Aug 2022
Dear Simon.Thank you for your visit to our hotel and for your review. I am sorry to hear that you were not able to have dinner in our restaurants. Our apologies for this. Thank you for informing us about the contradictions from the staff. We will discuss this with the restaurant manager. So that we can improve this in the future.We hope to welcome you again in the future and provide you with an amazing dinner.Kind Regards,Guest Relations

6/10 Okay

Paul

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Front Office Van der Valk Eindhoven on 14 Sept 2022
Hartelijk dank voor uw feedback en hopelijk tot ziens!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not as expected
Tired dingy guest room which was disappointing. In contrast the public rooms were very nice.
Stayed 1 night in Aug 2022
Response from Guest Relations on 10 Aug 2022
Dear guest, Thank you for your visit to our hotel and this review. Good to hear that you found our public rooms very nice. Sad to hear that your guest room wasn't to your liking. Our apologies for this. My advice for you would be to book a superior king room next time. These are our newly renovated rooms with a modern look and feel. We hope to welcome you again in the future. Kind regards, Guest Relations

8/10 Good

Yassira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blue Army at the Van der Valk
We stayed as a family for football. We loved the hotel, however was disappointed with the beds as they were not double so uncomfortable. Also the little shop was brilliant but service was very slow at times. Also when we checked out the receptionist charged us again even though we told her we had paid in full.
Stayed 4 nights in Apr 2022
Response from Guest Relations on 18 Apr 2022
Dear Beth, Thank you very much for staying at Van der Valk Hotel Eindhoven. Great that you loved our hotel and that you think our 24/7 mini-market Moes de Pom is great. Thank you for your honest review about the beds and service being sloppy at times. We are constantly improving our service and your review helps us to do so. We hope to welcome you back next time. Best regards, Guest Relations

10/10 Excellent

Bharat

Stayed 1 night in Apr 2022

2/10 Terrible

Karthik

Stayed 2 nights in Mar 2022

10/10 Excellent

Robert Neil

Stayed 11 nights in Feb 2022

6/10 Okay

Anique

Liked: Staff & service, room comfort
Price- quality wise an ok stay.
I was provided with a room that had clearly not been renovated in a long time. A lot of wear and tear and also not too clean on all levels. Do have to say that the room was spacious, the bed comfortable and it had a nice shower. I paid a really nice price so overall not too bad. Do advise to ask for a room away from the highway side as the frist room I got was really noisy, the receptionist was really friendly and immediately offered me a different room.
Stayed 1 night in Jan 2022
Response from Guest Relations on 18 Jan 2022
Dear Guest, Thank you for visiting our hotel and for your review. Good to hear that the receptionist was friendly and that you found the room spacious and the bed and shower nice. We are busy renovating all our rooms. Unfortunately, this has been delayed by corona, so not all rooms have been renovated yet. My tip for you would be to book a Superior King Room next time. These are our newest rooms with a luxurious and modern look. We hope to welcome you again to our hotel. Kind Regards, Guest Relations

10/10 Excellent

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel, staff is very friendly and helpfull.
Stayed 1 night in Oct 2021
Response from Guest Relations on 25 Oct 2021
Dear Guest, Thank you for your visit to Van der Valk Hotel Eindhoven and this review. Good to hear that you found te staff friendly and helpfull and the hotel good. This makes us proud! We hope to see you again in the future. Kind regards, Guest Relations

10/10 Excellent

Marcelo

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Rooms were great and restaurant was nice. Buffet breakfast was really nice, lots of choice. Only down point for us was that the swimming pool was closed in the morning. Checkout was at noon, so we thought we could swim before that but unfortunately the swimming pool didn't open till noon.
Stayed 1 night in Jul 2021
Response from Guest Relations on 20 July 2021
Dear Guest, Thank you for visiting our hotel. Good to hear that the staff was nice, the rooms and the restaurant were great. Annoying that you could not swim early in the morning for your next visit you can read about the opening times of the swimming pool on the website or ask at our hotel reception. We hope to welcome you again to our hotel. Kind Regards, Guest Relations

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Guest Relations on 19 July 2021
Dear Peter, Thank you for this lovely review! We hope to see you again in the future. With kind regards, Guest Relations

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Front Office Van der Valk Eindhoven on 18 July 2021
Thank you for your kind review!

10/10 Excellent

Ineke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for Business Purposes - clean - good service
Good hotel - ideal for business purposes - well located - good service and nice staff
Stayed 1 night in Jul 2021
Response from Front Office on 14 July 2021
Dank u wel dit geweldige compliment.

10/10 Excellent

Niels

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never let me down
Great place never let me down very convinient to the motorway network
Stayed 1 night in Nov 2020
Response from Van der Valk hotel Eindhoven on 30 Nov 2020
Dear Sir, Thank you for much for this positive review. We really appreciate your feedback. Hopefully untill soon! Have a nice day. Kind regards, Lisa Lodewijks Front Office Shiftleader

2/10 Terrible

Angelina

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
NOT COVID secure t hot and noisy
Tried to cancel my booking after Netherlands was added to the quarantine list hotel refused as it was a business trip and I several other hotels booked I decided to go ahead On arrival there was no social distancing and I was the only person wearing a mask Room was above main walk way and very noisy No air conditioning very hot A fan provided was of no affect Preferred to stay in room due to lack of social distancing
Stayed 1 night in Aug 2020
Response from Guest Relations on 24 Aug 2020
Dear Angelina, Thank you for your visit to Van der Valk Hotel Eindhoven and thank you for your feedback. I understand you did not experience the visit that you expected. I would like to offer you my sincere apologies for your experiences. You will receive my apologies for the noise nuisance you experienced and for the fact that you didn't think social distancing was properly in place. I would like to discuss your feedback with the management to see how we can improve our service to you in this area. If you would like to share more of your story so that we can investigate this further I would like to ask you to contact us. Hopefully we may receive you again in the future and provide you with the service you deserve. Kind regards, Guest Relations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for passing through and longer stays
Excellent hotel, just off the motorway but close enough to the city centre.
Stayed 1 night in Jul 2020
Response from Guest Relations on 11 Aug 2020
Dear gast, great to hear that you find our hotel excellent! We look forward to welcoming you again in the future. With kind regards, Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Van der Valk hotel Eindhoven on 5 July 2020
Hartelijk dank voor uw verblijf bij ons. Wij stellen uw feedback op prijs!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and spacious with comfortable beds.
Stayed 3 nights in Feb 2020
Response from Guest Relations on 9 Mar 2020
Hi Guest,Thank you for your visit to Van der Valk Hotel Eindhoven and for leaving this great review! This makes us proud! Great to read that you have enjoyed your stay. Quality and service is something we highly value at our hotel and it is important that our guests experience this positively. I will communicate the scores with the team. We look forward to welcoming you again in the future! Kind regards, Amy Monteban Guest Relations

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here - friendly staff, comfy beds, spacious room and amazing buffets. This year we stayed in a recently renovated room with a cute retro theme. The room was handicap accessible so the bathroom was open to the shower and had a sliding door. The odd thing was the sliding door to the bathroom was clear transparent glass, so very little privacy - an uncomfortable situation for a mother sharing the room with her adolescent sons... We all managed, claiming our individual bathroom time, so not a major issue, just a bit odd... Perhaps the glass could be frosted or something?
Stayed 3 nights in Feb 2020
Response from Guest Relations on 5 Mar 2020
Hi Guest, Thank you for your visit to Van der Valk Hotel Eindhoven and thank you for your feedback. I understand you did not experience the visit that you expected. I would like to offer you my sincere apologies for your experiences. Quality and service is something we highly value at our hotel and it is important that our guests experience this in a positive way. Thank you for informing us about the transparent glass which created an unpleasant situation for you and your sons I will discuss your feedback with our managing board and the department manager. We are striving to continuously improve our service and facilities and your feedback assists us in this. My sincere apologies once again. Hopefully we may welcome you in the future and provide you with the best service that you deserve! Kind regards, Amy Monteban

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Avoid the Buffet
Our second stay here for the Swimming Championship weekend. The rooms are great and cozy. The food, especially the buffet is not worthy of the price. It’s boring and bland. breakfast for €18?!! Dinner €30+. !!! The cost does not include beverages.
Stayed 3 nights in Feb 2020
Response from Guest Relations on 5 Mar 2020
Hi Katherine, Thank you for visiting our hotel. Great to read that you have enjoyed your stay. Thank you for informing us about the price that you don't agree with. I will discuss your feedback with our managing board and the department manager. We striving to continuously improve our service and facilities and your feedback assists us in this. We hope we may welcome you again in the future! Kind Regards, Amy Monteban

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Great facilities in general. The only problem I had was with the room as it had a stale, old smell that suggested it was either a room that wasn't used often or the carpets need changing. It was too late to change rooms when i got to my room so had to sleep in it. Ironkng board was also falling to bits.
Stayed 1 night in Jan 2020
Response from Guest Relations Department on 21 Jan 2020
Hi, Thank you for this review and your stay at Van der Valk Hotel Eindhoven! Good to hear that you liked our facilities. I'm sorry to hear that there was an old smell in the room. Would you be able to e-mail me your room number so I can look into this further? Quality and service is something we value high at our hotel and it is important that our guests experience this in a positive way. Kind Regards, Demi Wouters Guest Relations Department

8/10 Good

Sharisse

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall good stay.
Our experience was okay! Most of the staff was very friendly and helpful while their were some who lacks customer service. I called for towels and was told it'll be up shortly and never came.
Stayed 2 nights in Dec 2019
Response from Fleur van de Looij Guest Relations Department on 6 Jan 2020
Hi Sharisse, Thank you for this review. Good to hear that you experienced a fine stay! About the towels, my apologies for this. I will communicate this feedback internal! Kind Regards, Fleur van de Looij Guest Relations Department

8/10 Good

Family, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of choice for breakfast plus hot dishes made to order, freshly squeezed orange juice.
Stayed 1 night in Dec 2019
Response from Fleur van de Looij Guest Relations Department on 2 Jan 2020
Dear guest, Thank you for this review. Good to read that you experienced a fine stay and that the breakfast was satisfactory! Hopefully we may welcome you again in the future! Kind regards, Fleur van de Looij Guest Relations Department

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was very good although service was slow. The pool was relaxing but too warm for swimming. Breakfast was spread out and it was easy to miss selections.
Stayed 2 nights in Dec 2019
Response from Fleur van de Looij Guest Relations Department on 18 Dec 2019
Hi guest, Good to read that you experienced a fine stay! Thank you for your feedback about the pool and the breakfast. I will communicate this internal! Kind regards, Fleur van de Looij Guest Relations Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my king room - very nice and modern and comfortable
Stayed 1 night in Dec 2019
Response from Fleur van de Looij Guest Relations Department on 16 Dec 2019
Hi Guest, That's nice to hear, thank you! Hopefully we may welcome you again in the future! Kind regards, Fleur van de Looij Guest Relations Department

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The new renovated rooms are very nice. The service is very good.
Stayed 2 nights in Dec 2019
Response from . on 8 Dec 2019
Dear Guest, Thank you for your positive feedback! We are glad to hear that you enjoyed our renovated rooms and we hope that we may welcome you again, Have a nice evening. Kind regards, Front Office Van der Valk Eindhoven

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient area, easy check in, and comfortable room.
Stayed 2 nights in Nov 2019
Response from Fleur van de Looij Guest Relations Department on 25 Nov 2019
Hi guest, How great to see that everything was fine! Hopefully we may welcome you again in the future! Kind regards, Fleur van de Looij Guest Relations Department

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel as it was busy but quiet. Staff were helpful in guiding where to go and what transport was more useful to get into the city centre.
Stayed 3 nights in Sep 2019
Response from Fleur van de Looij Guest Relations Department on 11 Nov 2019
Hi guest, Good to read that you experienced a fine stay! Hopefully we may welcome you again in the future. Kind regards, Fleur van de Looij Guest Relations Department