Edison Holidays from AU$2,353

Great hotel and staff were great but the fact you had to pay for literally everything in the room was not well communicated and so charging for teabags and coffee was a bit of a shock.

The location is great, room is very clean. TV remote doesn't work. bedding is okay. This is my second time staying there. Somehow feel the first time was a whote lot better

We’re a family of 5, the room was roomy in comparison to majority of hotels in NY; the location is perfect; the breakfast buffet had plenty of choices; we loved our stay

We loved our room and the two beds were separated in such a wy they felt like separate rooms. I like having a kitchen space even when i do not use it fully. It was very clean. I would stay here again.

The staff, Kevin Buestan, is the rudest and condescending front desk person I’ve ever met in New York. We travel to NY on a regular basis and stayed at different hotels. We chose Shelbourne Sonesta this time because the room floor plans are big compare to other new hotels. I won’t be coming back to this hotel and WILL NOT recommend because of how Kevin treated us. We booked 3 rooms for 6 nights, so it wasn’t cheap. But we didn’t get the standard treatment with courtesy. The lady manager was nice but the staff especially Kevin were not.