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"Amazing grounds and facilities, the spa is lovely, great thermal suite. Lovely room but small for a superior room, I feel a standard room would have been just the same or maybe bigger, not worth upgrading to a superior for complimentary water, which was a 330ml carton between 2. Some Maintainance issues need attention like broken tiles in the spa showers. The staff in the spa and reception were attentive, friendly and helpful. The breakfast and bar team lacked attention to detail and warmth, for example we entered the breakfast room and were just shown to a table, not asked if we had stayed before…we hadnt! We found our own way round, we weren’t asked if we would like any of the breakfast upgrade items that we read about on the table. The same team were on in the bar when we went for coffee not helpful when we asked about the rewards etc that we had. "

"Think Faulty Towers and you won’t be disappointed. The reception staff run the bar and everything- absolutely lovely. However, keys given to other guests ( walking in whilst a guest was in bed- totally unacceptable) No working radiators, yet showers scolding hot, freezing cold rooms - used towels for extra warmth, rooms offered to our elderly party down the metal fire escape stairwell - we refused, no working lift. For the price we paid - it’s reflected in facilities. Spotless rooms and lovely staff that tried hard. "

"Great breakfasts. Gluten free as well"

"Lovely friendly staff. Great breakfast"

"Great stay as always! Helpful staff."

"Beautiful wee place above a pub. The food in the pub was amazing. Would go again just for the food. Staff very friendly. No parking at the hotel. Only a few minutes away by car but a steep hill back up to the hotel with bags. Overall loved it"

"Welcoming staff, the room was great with a relaxing view of the country park. Hardly any noise heard, which is always good. Good breakfast selection. Also, accessible disabled parking and all areas were accessible. "

"Good value for a hotel within easy walking distance of the city centre. Quite a spacious room, but no drawers or cupboards. Some rooms face the ring road but ear plugs get rid of the traffic noise."

"Really disappointed with my stay for the price. Really poor room, breakfast was awful and had to pay extra for parking - which i was emailed about the night before my stay and price stated (£6) was incorrect. I paid £7.40 for parking for less than 20 hours. "