Echo Ridge At Troon North Hotels, Phoenix

"This place was very, very mediocre at best. The staff was average to poor. Our initial reservation was for three nights, but then we extended it to four nights. When we checked in at the front desk, we were told we had to come back at 9 PM to make sure that the extra day was connected to our three day initial reservation. The room was OK but I I don’t like the two sliding doors to get into the bathroom. They never close properly. I like to keep the heat and steam in the bathroom and those doors are poor at doing that. The pool area was a joke. It was basically a big concrete pool and a second smaller pool and a hot tub. It was basically a big concrete slab with some blue tents around the pool. The bar/restaurant near the pool was terrible. We waited for 10 to 15 minutes for somebody to wait on us when we sat down and then we finally had to get up and walked to the bar asked the waiter to take our order. When our order was ready he waved at us to come and pick it up at the bar all of our food was in “to go” bags. We had to go back to the table and eat off our Styrofoam plates and packages with plastic utensils. He never even came to our table the entire time he stayed behind the bar and the restaurant only had about four or five people in it. The casino area seemed very nice and they had a upscale bar named Orange sky on the top floor, which was very nice. However, the maître D was pretty unfriendly and had very poor communication skills. "

"Poolside seating was nice at the main pool. The hot tubs weren't hot at my building. They were renovating at the time of our stay therefore I would come back and try again. "

"If you’ve never been here before and they ask you if you’d like help with your bags when you check-in, I’d accept the help knowing what the layout of the property is like now. A/C was extremely underwhelming for a 90 degree day in AZ. Turned it all the way to 62 at night and it didn’t seem to cool anywhere near that temp. Drain in shower is very slow. Hot tub was closed."

"Huge room very clean but no elevator "

"The room was clean. The staff was accommodating. We had a shower curtain that could not keep the water in the space. Water flowed on to the bathroom floor making it slippery. The property is soothing and tropical. There is no elevator to the second floor. "

"It’s a motel, you get what you pay for"

"Comfortable rooms. Good location very helpful staff. Average breakfast "

"Beware you get charged $39 per day just to use the ‘amenities’ such as the walking trail. I don’t recall this being disclosed when I booked. My room was also not available despite me reserving it weeks in advance. They put me in a different room that had a pullout bed, not an actual bed for my guest. The staff were great just disappointed in my overall experience."

"Absolutely stunning resort"