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"The hotel is incredibly outdated & the rooms desperately need a renovation. I had no hot water! And when I unplugged my phone charger the entire outlet pulled out of the wall "

"Great view."

"This place is so unique and beautiful but there were also so many small annoyances. Our rating reflects the disparity between our expectations booking a boutique resort that touts offering a luxury experience (at a much higher than average price point for the area) and the actual experience we had. Pros: The grounds are beautiful and appear as shown in the photos. The staff is polite, friendly, and attentive. The theming of the resort is unique with elements including the rooms themselves designed to mimic bird’s nests as also reflected in the name of the restaurant (Nido is nest in Spanish), and the naming of each room after a local bird. K’u also means nest in the Mayan language. The design blends nicely into the local environment. The food that we had from the restaurant was good with the chef and kitchen staff at dinner doing a particularly good job with the food and presentation. The cleanliness of the rooms and facilities was generally very good with exceptions noted below. Cons: Here we will itemize our long list of small annoyances. Extra costs: There is a “no external food or drink” policy at the resort. Onsite food and drink costs that were considerably higher than average. The drinks in particular were expensive. If you bring outside alcohol the resort charges a $500 peso uncorking fee to have it on property. It should also be noted that my husband’s coffee was consistently brought to him at room temperature. This menu item was listed at almost $7.00 CA"

"Great internet throughout the property, staff is excellent, friendly and very helpful."

"We had a fabulous time. Unbelievable spot no neighbors on one side and nobody in the house next-door. So peaceful, constant breeze perfect weather giant house great pool violet and Jorge were great. Answered my questions right away,although I had only a couple. Highly recommend."

"great"

"Enjoyed the comfy beds and beautiful views"

"Friendly staff, nice buffet breakfast, clean & comfortable room, recommended!"

"The room was ok but the the lacks security in the hotel and the worst part was there is no WiFi in this hotel we ask the front about the WiFi and. they lied and said it would work in one hour and it didn’t so went back she was very rude and said no your not going to have WiFi and was very I’m respectful when we would ask because she said we would have soon but when asked again she was very rude and said no your not going to get it for the the two days we were staying there they flat out lied , and the breakfast was only toast and cereal and that’s it and then they want to charge you for anything else. I would not recommend staying in this hotel is terrible. The staff is terrible. They will lie to you."