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Reviews of The Garden House Inn

3 out of 5
The Garden House Inn
Framwellgate Peth, Durham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 204 reviews" "
Rating 8 - Good. 100 out of 204 reviews" "
Rating 6 - Okay. 31 out of 204 reviews" "
Rating 4 - Poor. 8 out of 204 reviews" "
Rating 2 - Terrible. 1 out of 204 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Stayed 1 night in Jan 2022

10/10 Excellent

Chirag

Stayed 1 night in Sep 2021

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2021

6/10 Okay

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Redecoration
In need of redecoration. Wallpaper loose in bathroom noisy plumbing
Stayed 1 night in Nov 2021

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Durham visit
Brilliant weekend in Durham and this was a perfect place to stay. Far enough from the center to be too noisy but close enough to walk to the city centre and also the railway station. The rooms were very clean, the beds comfy and the staff were extremely helpful and friendly
Stayed 2 nights in Nov 2021

2/10 Terrible

Rachel

Stayed 1 night in Nov 2021

6/10 Okay

Charles

Disliked: Staff & service
No food available,all of the draught beers were not available,the Inn closed at 10pm
Stayed 1 night in Oct 2021

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to change room bathroom not up to scratch
Stayed 4 nights in Oct 2021

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al
Stayed 1 night in Oct 2021
Response from Linda on 19 Oct 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Joanne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location, great staff
Great staff, professional and friendly. Good location, walking distance into town. The accommodation was clean but is very tired, needs a complete overhaul. The first room we were given didn't have a shower, the staff were good enough to swap our room with out question, however the shower in that room was very, very poor. Toilet made a loud noise when flushing, think its fair to say the accommodation needs re plumbing! Again although clean, carpets frayed, furniture tired. Upgraded mattress definitely needed.
Stayed 2 nights in Oct 2021

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Dated. Give it a pass if I were you.
Not great. Failed on three counts. 1 -No working WIFI 2- Arrived at 18:00 on sunday evening. No food available. Bar was closing soon after. 3- room very dated. No temp control in room. Will not be revisiting or recommending.
Stayed 1 night in Oct 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Linda on 13 Sept 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Arlene

Travelled with family
Liked: Staff & service, property conditions & facilities
Generally a satisfactory place to stay. Clean, though not sure room carpet vacuumed regularly. Mattress was the worst part! Not sure it was a regular mattress. Felt like boards & slats were penetrating through to our bodies. But know covid pandemic has hurt business & not a lot of extra money to spend on updates. Very friendly. Miss the breakfast. Would stay again.
Stayed 18 nights in Aug 2021

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff and comforta le and quiet to sleep. Only problem was that the pressure in the shower was poor but i imagine theyll sort that at some point.
Stayed 2 nights in Aug 2021

6/10 Okay

Michelle

Disliked: Room comfort
Basic
Basic accommodation.
Stayed 1 night in Aug 2021

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
We were met by the owner and we had a great chat on arrival. Really friendly and welcoming. We will definitely come again, if they’ll have us? 😉
Stayed 1 night in Aug 2021
Response from Linda on 16 Aug 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

HARRIS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from Linda on 16 Aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jess

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

4/10 Poor

Sheila

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh dear me .
I’m afraid to say in spite of the lovely lady who checked me in being super friendly, the Garden house Inn is more like the garden shed. Clearly they are having staffing problems and the entire place was in gloomy dismal darkness apart from the bedrooms being occupied. It’s in a very poor state of repair, in desperate need of decorating & most of all needs a thorough deep clean. You will see from the wall of the bathroom where dirty hands have lent across the bath to steady the person clambering into the shower. The shower is generally grubby, the shelves in the wardrobe just horrible and the paintwork on the window sill non existent. I was handed a small piece of wood to jam one window open and I used the waste bin to open the other one as neither window would stay open and it was an extremely hot evening. This should not have cost £85, more like £45 and that is purely due to the convenience of being within walking distance of the city centre .
Dirty handmarks on the wall as you climb in to use the shower
Grubby shower
Ughie inside of the wardrobe. I certainly wouldn’t put my clothes in here
Appalling state of the radiator .
Stayed 1 night in Jul 2021

6/10 Okay

Terry

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Linda on 19 July 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

Nice Inn with a pizzaria in the other end, lovely wood fired oven
Stayed 1 night in Jul 2021
Response from Linda on 19 July 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe once nice - but not now!
This is a poor hotel. It may once have been OK, but is now very tired. There are many issues with this place and few if any positives. 1) Parking. Much of the parking area has been given over to outside tables. When we arrived, two cars were parked that effectively used the whole car park. I parked on the road outside, which because it was after 2pm on Saturday, was free. At other times this is chargeable 2) The initial impressions are very mixed. There is no reception area, you have to go to the bar. The staff are friendly and helpful. BUT no one was wear masks. We were then told that although Breakfast is usually included, due to COVID this wasn't possible. There was no reduction in the room rate. It seems strange that an establishment should be able not to provide breakfast as a result of COVID, but on the other hand treat it so casually that none of the staff were masks. 3) The room was not large, but big enough. Although the bed linen, and towels were clean, the rest of the room wasn't. In particular, the handles of everything, doors, drawers etc, were extremely grimy. 4) The bathroom was the worst part of the room. In our bathroom, the shower fitting over the bath had been removed and blanked off - so no shower. The bath itself was old and the enamal had come off in several places and the bath panel was badly cracked. The toilet brush was disgusting. I wanted to raise my issues, but the next morning the only person I could find was the cleaner. We wont be back
Stayed 1 night in Jul 2021

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Linda on 12 July 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021
Response from Linda on 12 July 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was a little hit and miss as there were only 4 parking spaces, however, we were lucky each time we moved the car to get back in. The shower in the family room only trickles, but the water is red hot. Only coffee in the room, no teabags. Clean & tidy room and staff very pleasant
Stayed 2 nights in Jun 2021
Response from Linda on 28 June 2021
Thanks for staying with us. We appreciate your feedback! Apologies for no tea bags that must have been an oversight

8/10 Good

Fergal

Liked: Cleanliness, staff & service
Weekend in Durham
Located near the train station and a pleasant walk into the city, the Garden Room Inn is idealy placed for a short break or business travel. We enjoyed a lovely welcome on arrival and found the room to be clean and functional, that said, it would benefit from investment in a new mattress and upgrading the decor. The bathroom was clean but the loo made a loud noise when flyshed but the shower was excellent with good pressure. We returned to the hotel in the afternoon of our stay as the city was busy because of the bank holiday: we sat in the lovely garden space and enjoyed excellent food (amazing pizza's) and premium beers served by friendly staff who couldn't do enough for us.
Stayed 2 nights in May 2021
Response from Linda on 28 June 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
5 mins walk from railway station, good location, comfortable room and was clean with helpful staff
Stayed 1 night in Jun 2021
Response from Linda on 28 June 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
University overnight stay
Overall we were happy with our stay. Room was good size and clean. Staff friendly and the pub was nice. The only negative point was the shower. It was either cold or extremely hot, and it wasn’t anywhere near powerful enough and the mixer tap leaked everywhere making the bathroom floor wet.
Stayed 1 night in May 2021
Response from Linda on 28 June 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Durham City
Good small pub hotel not too far from town. Could do with a make over to improve stand of the room.
Stayed 2 nights in Sep 2020
Response from Linda on 23 Sept 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Joanne, West Yorkshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities
On the whole the staff were very hospitable but the room needs some updating in order to make the accommodation more comfortable. The bathroom espically needs an overhaul for a good overall stay.
Stayed 1 night in Sep 2020
Response from Linda on 16 Sept 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Friendly staff and perfect for our stay
Stayed 1 night in Aug 2020
Response from Linda on 4 Aug 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Linda on 17 Mar 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Marilyn, Durham

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The breakfast was good, the staff were really nice and helpful, the room was clean. However, the room was classed as a superior room.......my room was NOT superior. It was more like a standard to basic room. Bathroom ...the bathroom was dated especially the shower. Every time you flushed the toilet there was a lot of noise coming from the plumbing. The furniture in the bedroom was hand painted, poor mattress and cushion on the bed was frayed. I have never complained about a room before but sorry I expected more for a superior room.
Stayed 1 night in Mar 2020

8/10 Good

Neil

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from Linda on 17 Mar 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely helpful staff, comfortable and very clean room and excellent food.
Stayed 1 night in Feb 2020
Response from Linda on 27 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good for Durham city just a walk away, and the fact you could come back and have a lovely meal enjoyed my stay.
Stayed 2 nights in Feb 2020
Response from Linda on 13 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just good. Can't elaborate on this concise to your questionnaire requiring many words
Stayed 1 night in Feb 2020
Response from Linda on 13 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the proximity of the property to Durham only a 10 minute walk.The room was very clean and the staff excellent,The breakfast was huge and very tasty.The only quibble for me was the bed not to my taste but saying that would stay again
Stayed 1 night in Jan 2020
Response from Linda on 23 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Convenient family fun hotel, lovely place. Really nice stay with helpful and friendly stuff - made anice hotel into a fantastic one. The food was lovely and all made fresh on the premesis
Stayed 2 nights in Jan 2020
Response from Linda on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel- great food and friendly service
This hotel was really nice we had a comfortable good stay. However the food was amazing! We didn't expect such reasonably priced home made food to be available - fantastic find!
Stayed 2 nights in Jan 2020
Response from Linda on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here over the New Year's Eve period for three days. The Garden House Inn was very easy to find, had lots of parking and was a very short walk in to town. In fact, the station was so close the two of us day tripped to Newcastle for less than £13. We ate here on two of the evenings and were very happy with the qaulity and price of the food. There was a varied menu, which even helped set us on our way for Veganuary. There were three options for breakfast and it seemed more about quality than mass selection. The staff went out of their way to make sure that we were comfortable, especially the waiting staff who squeezed us in for dinner on New Year's Eve. We would recommend this place.
Stayed 3 nights in Dec 2019
Response from Linda on 6 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Brrrrr!
This hotel is located approx 15 mins walk from Durham City centre. First impressions were that it was a warm and cosy place but the room was actually quite chilly despite the radiator being on. The conservatory dining room was closed due to a problem with the heating but we had dinner in the bar where there was an open fire. The food was excellent although breakfast the next day was uninspiring (we had continental). It has its own car park but it was full when we arrived at around 4pm so we parked on a meter across the road. The room was clean, plenty of hot water and towels. Probably wouldn't stay again.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room in friendly inn. Great location for City Centre and Station.
Stayed 1 night in Nov 2019
Response from Linda on 11 Nov 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Rooms very poor and dirty, wallpaper hanging off the wall in bathroom
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice sized room with a decent bathroom. Comfortable bed and plenty of wardrobe space.
Stayed 2 nights in Oct 2019
Response from Linda on 30 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2019
Response from Linda on 11 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Local stay. Reasonable price. No wifi in the room
Easy to get to location. Local atmosphere is plus. In my room, no wifi connection.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Linda on 9 Oct 2019
Thanks for staying with us.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Linda on 9 Oct 2019
Thanks for staying with us.