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"I apologize as I will try and keep this not long, but as the staff would laugh, after my husband and I staying for a week, already know that is a hard task for me. The staff were what make this hotel feel special. This home town feel where everyone knows your name like the tv show Cheers is just incredible. They joke, they honor, they put in the effort on purpose. I want to point out the most lovely as all were lovely but the most loveliest is Sonya. Second comes Russell. Jullian is third as he is usually the one at night that brings his calmness to a lady whose nights have been more than dark. When I couldn’t sleep I would walk over and get ice,water or whatever. He was always kind and never made me feel dumb for being awake so late. I have ptsd from a horrible situation I won’t bore you with. This staff completely disarmed my fears every time I over talked or felt silly for talking. Lindsey the little fairy princess as I refered to her as never hesitated to serve. Sam was always there to offer her kindness and service when working as well. Im horrible with names so forgive but there are two other gentlemen and I mean gentlemen I have sweet treats to because they were so sweet. They know who they are as i didn’t gift everyone something just the ones whom went out of their way to show kindness because they felt something was going on inside. Thats real service and can’t be taught! Don’t lose these people! In fact it husband and I owned the place, we would give them a raise!"

"The dinner in the dungeon was a waste of money and time. Was a tasting and it was terrible and overpriced. Stick to there other restaurant and understand this was eich people mess?"

"Absolutely fantastic place. Hotel excellent, staff all brilliant. Had 2 very good evening meals. Great facilities. This is a brilliant venue and location. 100% will be returning. "

"Everything about this property was really good, apart from the smell of smoke in the lift (a guest maybe?)"

"Melville castle provided an affordable. authenic castle experience. It was everything I had hoped it would be. It is the best place I have ever stayed at. All staff were very friendly & kind. Food was delicious. The highlight of my trip."

"This is a great little place... We found it to unique the staff are amazing. Everything you need is right there"

"What a lovely hotel. Everything was wonderful, didn’t want to leave "

"Beautiful property excellent location stunning food and friendly staff "

"Perfect for central Berwick "