Downtown Jacksonville Hotels, Jacksonville

"It was great!"

"the room was perfect for me and my girlfriend. we enjoyed our time there "

"Blah breakfast. Do not explain; you must put towels in a bag and in the hall to get changed. Never come in the room even after 5 days to clean anything. Pool and hot tub closed"

"(Continued) so I threw a scenario out to him and asked “what if a young child throws up on the bed in middle of night and need new linens, what would happen then” and he very nastily said “well the parents would clean up their child’s mess”. Well obviously they would clean it but I’m asking about them needing new bed linens. And he responded with “well I guess they would have to ride It put and wait till the morning. So then I asked for a new room then. Which he again told me that inspections of the room need to be done instantly not 20 minutes later and I shouldn’t be going through the room touching everything. So I asked how was I supposed to check my sheets and bed if I can’t pull the sheets and blanket back to check. And he just nastily turned around and came back with another key card to a new room and told me “your lucky I’m such a nice guy cuz anyone else wouldn’t let you switch rooms because you took way to long to come down and say there was an issue” mind you. It had been 20 minutes total. He then asks for me to check the room out right away before putting out stuff inside and I asked if he wants me to do that I would have to actually touch the bed and move the linen back so he said fine that’s ok. So before I could get the new card I had to run back to my room pull all out belongings out and bring old card to get the new room card. So he was on phone with owner when I came back down and he told me “apparently the linen lady is here and linen is accessible 24hours"

"Old need update "

"The property was very clean and staff was very friendly. Would definitely stay here again if I am back in town."

"I stayed there a year ago and it was great. This time it seems to have gone down hill. Hard to find front desk people, they were on their phones saying inappropriate things while helping me. Rooms were good and clean, could use some updating. Halls and common areas were not as clean. This was my go to place but I won’t be staying there again. "

"The room was super nice and comfy."

"The breakfast was fresh the AC worked well. The rooms were clean and the staff was very friendly. I will definitely recommend this property!"