Downtown Hotels, Schenectady

"This is our go to hotel to stay at when we travel to and from seeing our daughter at college. Everything is amazing, from customer service to clean and comfortable rooms to great breakfast and plenty of parking. We can’t recommend them enough!"

"We had to cancel unexpectedly. We were to arrive on the weekend. I did call but the reservation was not cancelled because the call was not answered or processed. I left a message at the property although it was perplexing that a call to the hotel was not answered. I was at no time advised that the reservation was made by a third party. IT WAS APPRENTLY A SECRET That EXPEDIA WAS BROUGHT IN AS A THIRd PARTY. The next day I received a call from the hotel saying they could not cancel the reservation because t hey did not get my message until the next day. So I had to pay one days fees and the second day was then cancelled. 😡. I feel that was deceptive. What’s I did cancel the day before. It is fraud if the big hotel change has a policy that is not made public and this results in the consumer pays the price. I had been a Marriott Bonvoy member years ago. This was not the policy then. It is quite a surprise to learn they are unable to have a person available to respond to a customer during weekends at a hotel property. I don’t expect to renew that membership!"

"Very easy stay. Clean and helpful staff."

"We went to a show at proctors so the location was perfect! The room was spacious, clean , and very comfortable beds. The breakfast staff were super friendly !"

"It was a clean and nice place except the WiFi was bad."

"Brand New! Everything was SO CLEAN and well organized. They had a great breakfast, super convenient location and all staff went ABOVE and BEYOND to make our stay as pleasant as possible!"

"AC unit was a bit loud. The breakfast was ok. Our room had a clogged bathtub but the staff quickly gave us another room and even a discount, which was very nice. I would definitely come back again."

"No complaints "

"Great hotel"