Dolphin Explorer Tours and Activities

I stayed mid-January. I chose this resort based on a friend’s recommendation and was initially skeptical because many DR reviews seem incentivized. Overall, it could’ve been a 5/5, but the way the trip ended changed that for me. Arrival was a bit confusing — airport pickup (I purchased from hotel website) instructions weren’t clear, and the driver wasn’t very friendly. The driver going back was amazing! However, the front desk staff was excellent and recommended booking restaurant reservations immediately, which was great advice. Note: the “app” is really a website, and you need to be careful clicking things since charges can be added. Food was mostly good. The steakhouse (churrasco) and hibachi were excellent (book hibachi early). Italian was just okay with very small portions. Oceanfront restaurant was good overall. Bartenders were thoughtful and even made me a virgin drink without asking (I’m pregnant). Excursions offered by the resort gomajestic were mixed. The monkey tour (evoluation) was a terrible experience — our bag (wallet, ID, cash) was left in the shuttle, and the driver claimed nothing was there. We tracked it and believe items were taken. Very frustrating, especially since the resort partners with this company. 7 Adventure Park was much better and fun. Eat beforehand and bring snacks. Till I stayed mid-January. I chose this resort based on a day 02/2026 no one has reached out from gomajestic concerning the lost bag. Atleast a refund or something would be nice

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

Our butler, Elvis, was the best! The food and entertainment were great. The Mirage has a beautiful pool and beach.