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"Great location, excellent breakfast, friendly staff."

"This hotel is a hidden gem. This was our second stay at this property and it was just as good as our first stay almost 2 years ago. Unfortunately, we stayed on a Sunday night so it was very quiet but that didn't spoil anything. We stayed in a superior double room, which was lovely, very spacious, and very reasonably priced. Dinner was extremely good and also reasonably priced. Staff are friendly and helpful."

"Spacious and clean rooms. Staff welcoming and food good. Would return."

"Very comfortable hotel. Lovely location 5 min walk to cathedral. Room was a bit warm for our liking, as it was a top floor room and we had sunny weather. Dinner was excellent, breakfast was okay."

"The hotel is an old Georgian building and therefore reflected in the rooms and amenities. Lots of character and charm. However, this means no aircon and old fashioned door locks etc. They provide a fan but our room was still too warm. We stayed in April so the summer months could be tricky. The bed was very comfortable and the shower room was well stocked. Shampoo, conditioner, shower gel, lotion and lovely fluffy towels. Lots of tea and coffee. Coffee was high quality bags and not the nasty Nescafé granules you usually get. Lovely biscuits too. For breakfast I had a chocolate croissant which was great followed by a full English. Unfortunately this was a bit disappointing. Sausage tasted cheap and the bacon was streaky and not back which was quite tough. No black pudding and only one hash brown. Toast was described as whole meal but was just plain brown. We had lunch sat outside in the sun which was very nice. I can recommend the fish finger sandwich. Beer is excellent and the staff were super helpful and working incredibly hard."

"Location of the hotel was perfect. Everything was a short walk to the cathedral, shopping, market place and Elizabeth gardens. We parked in the short term car park on Brown street and the hotel provided a parking card for £6 a night which is reasonable. The also provided a fan as it was hot. Missing is a mini fridge. That would have been nice to keep our drinks cold."

"There was no lift and although staff helped me with my case,I still had to climb up and down to the 2nd floor. I had asked for a lower room because I have severe heart failure, despite having booked in January, there were many people, far fitter than me on the 1st floor. My room was clean but the curtain was not hanging properly. Many of the carpets need a clean, so did the big window on the stairs which was filthy with cobwebs, The garden needed tidying up, there were cigarette butts everywhere. The parking was perfect. Most of the staff were very helpful."

"This hotel is just fantastic. Plenty of parking , spacious clean room with plenty of coffee/tea milk and fluffy towels . The location is brilliant for the new forest and beaches . There is an Indian restaurant next door which is delicious. The hotel has a microwave and plates cutlery si you can heat up your own food or left overs from the curry . I have had the most relaxing weekend break at this hotel and cannot recommend this highly enough . "

"We booked the hotel through Expedia for a cycle event in Wincanton. The location was perfect. Our room was huge and had an external door allowing access to the exterior. We ate in the restaurant and enjoyed the meal. Breakfast was plentiful and well cooked too. All staff were pleasant and sociable to us. Would happily stay again."