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"The hotel needs a free shuttle. Kigali is too expensive for cab. 30 dollars a ride. The hotel is good price definitely needs to provide a free shuttle to the airport and back."

"Fast internet. Fresh breakfast. Free room service delivery!"

"Polite and courteous staff. Clean rooms and good food."

"Historical property with poor room condition "

"It is always a pleasure to stay at the Serena. Your staff is superb! "

"The airport shuttle was easy to find. The internet stayed fast."

"Good for the price"

"Great stay - lovely service and beautiful grounds. Really enjoyed the food at the hotel."

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."