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"I always enjoy my stay at Heaven - friendly staff, an on-site restaurant, and comfortable bedding. This is my go-to place whenever I arrive to Kigali, the perfect way to get some rest after a long flight! Will continue staying here every time I return."

"Great room service. Nice staff. Super clean hotel. If I ever return to Kigali, I’ll definitely stay there again. "

"The staff members completely understand the assignment. They'd randomly check to make sure you're fine. If Ms. Raïssa ever consider running for office of the President, my vote is down."

"Fast internet. Fresh breakfast. Free room service delivery!"

"Polite and courteous staff. Clean rooms and good food."

"Historical property with poor room condition "

"It is always a pleasure to stay at the Serena. Your staff is superb! "

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."

"Good location in city center. Staffs are helpful and friendly. Rooms are clean. Only wish a shower door to prevent water overflow."