"I booked private villa with a private pool, beach side. Instead, I was put in villa right next to a big construction site. I was woken every day at 8:00 AM by clanging, banging and all the noises a construction site make. I wanted to enjoy peace in my private garden and listen to sound of ocean and nature, instead I got zero peace and heard only construction work, both near pool and near beach. At time of booking or arrival, there was no mention of construction work.
Instead of destressing on vacation, I got super stressed. Asked for a new villa, was told they are fully booked until I leave. After contacting Expedia I was given a new villa for last day only.
I asked hotel for compensation, but they have refused to take accountability for this situation, which I find incredible and not at the industry standard of a 5* resort.
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