I booked this resort for my 30th birthday, traveling from the US. We stayed 6 days. The resort itself was very clean and beautiful as it is a very new property. Many members of the staff were friendly and helpful, such as the staff who operate the boat excursions. The speciality restaurants were very good although we were only permitted to dine at two under the unlimited plan. The other food was good to be primarily a buffet, but the options became repetitive. For the negative, few US citizens were guests at this resort, and I honestly felt we received subpar treatment several times compared to guests from other countries. My husband and I were very polite to the staff and never complained, but had several negative interactions that I can attribute to no reason other than our nationality. Upon arrival, we did not receive a “welcome drink” although others did. We received a tour of the resort with another couple who spoke Spanish, and the entire tour was in Spanish so we did not understand it. I submitted a vacation planner in advance and received none of the services or reservations I requested, including a dinner reservation for my birthday. I noted the day of my birthday in the planner, but it was not acknowledged in anyway by the staff. I received no special dinner reservation. At meals, I typically requested Prosecco or wine and while others seated around us received multiple refills throughout their meal. I sat for over 45 minutes in the bar without receiving service.