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"We arrived and the police were there as a group of the guests were all asking for their money back. The place was very dirty and did not look anything like the photos. "

"Staff"

"Yes"

"My end room was perfect Bed was soft and comfortable Supper and breakfast was delicious I will stay here the next time I return to Riobamba Staff was excellent and helpful "

"great hotel"

"The property was great and the restaurant was perfect. The staff were friendly and very helpful."

"Hotel Luna Volcán is more than a place to stay—it’s an experience that stays with you. Waking up to the majestic view, surrounded by nature and complete tranquility, felt truly magical. Every corner of the hotel is filled with warmth, beauty, and intention. The staff made us feel genuinely cared for, not just as guests but as family. The rooms were cozy and inviting, the food was delicious, and the peaceful energy of the property allowed us to truly disconnect and recharge. Leaving was hard, and returning is already a must. A truly unforgettable stay."

"Everything was wonderful I will definitely recommend Everything is great and is very convenient because is close to everything."

"Petronio and his staff were absolutely wonderful! So kind, super accommodating and helpful. The rooms were very unique, and the view overlooking the town and across to the volcano was just stunning. Breakfast was delivered to our door each morning in a little basket, and the staff booked us cabs when we were ready to go into town. Although with the breeze, the birdsong, the clouds, and the volcano, I could have stayed put for the entire trip!"