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Hotel Spa Mansion Santa Isabella

3.0 star property
A peaceful retreat with garden surroundings and spa treatments near Riobamba Cathedral, offering the perfect place to recharge between explorations

Choose dates to view prices

Hotel Spa Mansion Santa Isabella sits just steps from Maldonado Park and Riobamba Cathedral. Travelers start their day with a breakfast buffet, relax on the terrace with scenic views, or book rejuvenating body treatments at this historic property.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$113
26 May - 27 May
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Policies

Check-in

Check-in start time: noon; check-in end time: anytime

Early check-in subject to availability

Contactless check-in and check-out are available

Minimum check-in age - 15

Check-out

Check-out before 11:30 AM

Contactless check-out

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets are allowed for an extra charge of USD 15 per accommodation (varies based on length of stay), plus a one-off cleaning fee of USD 25

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 15 per accommodation (varies based on length of stay) plus a one-off USD25 cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Is Hotel Spa Mansion Santa Isabella pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 15 per accommodation, per night. A cleaning fee of USD 25 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Spa Mansion Santa Isabella?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Hotel Spa Mansion Santa Isabella on 26 May 2026 start from AU$113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Spa Mansion Santa Isabella?

Self-parking is free at this property.

What time is check-in at Hotel Spa Mansion Santa Isabella?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Hotel Spa Mansion Santa Isabella?

Checkout is at 11:30 AM.

Does Hotel Spa Mansion Santa Isabella provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Hotel Spa Mansion Santa Isabella located?

Located in the heart of Riobamba, this spa hotel is within a 5-minute walk of Maldonado Park and Riobamba Cathedral. Basilica of the Sacred Heart of Jesus and Iglesia de Balbanera are also within 16 mi (25 km). Riobamba Train Station is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

8.4

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 56 out of 98 reviews
Rating 8 - Good. 26 out of 98 reviews
Rating 6 - Okay. 7 out of 98 reviews
Rating 4 - Poor. 6 out of 98 reviews
Rating 2 - Terrible. 3 out of 98 reviews

Reviews

Verified

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens were amazing. The staff was very nice
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Top notch staff & service. Clean rooms, big beds, wifi, we did laundry, we did couples massages, free breakfast in the restaurant attached to it. Safe neighborhood, close to shopping and transportation. Rodrigo did an amazing job. Transport to Quito airport provided.
Stayed 4 nights in Dec 2023
Verified

6/10 Okay

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Overall beautiful property in Riobamba. My husband & I were originally placed in a much smaller room than what we had booked. A bit of an inconvenience, but staff corrected situation once I informed them. Loved the suite (once we were moved to the correct room) & would highly recommend!! We were not given any information about breakfast, spa, etc. when we checked in so that would be my suggestion for an area to improve on
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el personal
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent food.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We have stayed at this hotel for several trips now and it is consistently awesome.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Raul

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Unfortunately the spa area was unavailable
Stayed 1 night in Jan 2024
Verified

4/10 Poor

NATHALIA

Disliked: Staff & service, property conditions & facilities
We got a standard room paying $85 which is on the high end for Ecuador. The rooms were old, the bathtub warped as you stepped on it. Later, we arrived late at night and could not contact the receptionist either by knocking on the door nor calling the phone numbers they gave us. There was no doorbell either, we finally got in contact with him and he let us in with no apology. The photos don’t match the property I’d look elsewhere.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and Angel was extremely helpful.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff were extremely helpful and kind!
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm rooms.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in this beautiful classic building. We had a king suite which came with double sink, shower and a soaking bathtub in the suite. Nice big comfortable king bed. The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station. Very safe town, had a great time. Would definitely stay here again.
Stayed 3 nights in Oct 2022
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Celia Roxane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.
Verified

10/10 Excellent

Marco

Liked: Cleanliness
Muy bueno
Stayed 1 night in May 2026
Verified

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La suite muy cómoda y agradable , solo el parqueadero un poco estrecho
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Arianna

Liked: Cleanliness, property conditions & facilities
Nos dieron un cuarto que no era el que reservamos porque sobre vendieron el hotel. Nos dieron spa de regalo por el mal rato y no servia nada de las instalaciones: ni el hidrocarburos ni los saunas calentaban. Hicieron un concierto en el lobby del hotel y no se podía descansar por la bulla. El desayuno elemental (tuvimos que ir a desayunar a otro lugar). Y el recepcionista renegó unas cuantas veces de problemas internos al frente mio… muy poco profesional todo. El hotel es bonito pero me lleve una mala experiencia con la atención y encima no responden.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr stilvoll - absoult empfehlenswert

Sehr stilvolles und sehr gepflegtes Hotel mit vielen wunderschönen Details. Im Zentrum und fußläufig zu einigen Sehenswürdigkeiten von Riobamba. Auch die Einrichtung der Zimmer zeiugt von guten Geschmack. Hervorragende Matratzen. Sehr zuvorkommende Mitarbeiter. Sehr guter und geschmackvoller Spa-Bereich.
Stayed 5 nights in Oct 2025
Verified

4/10 Poor

Alejandro

Disliked: Staff & service, amenities, property conditions & facilities
Propiedad antigua y descuidada, el desayuno bastante básico
Stayed 1 night in May 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas las instalaciones
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bello hotel volvería a hospedarme

El hotel es de los mejores que hay en Riobamba, su antigüedad y cómo está armonizado es hermoso! Nos hospedamos en la parte nueva y el dormitorio excelente tal cual las fotos y cómo lo esperábamos! La única recomendación es que no pongan desayuno buffet si no existe! Nos esperábamos esa modalidad al desayuno y no fue así!
Stayed 1 night in Aug 2022