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Reviews of MainStay Suites Denver Tech Center

2.5 out of 5
MainStay Suites Denver Tech Center
6780 S Galena St, Centennial, CO

Reviews

7.2

Good

Rating 10 - Excellent. 276 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in May 2024
Response from MSD on 23 May 2024
Thank you, Heidi, for taking the time to complete this survey. We appreciate your feedback and look forward to us welcoming you again in the future.

2/10 Terrible

Ron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in bed. Not good. Was booked for 2 nights. Obviously did not stay second night.
Stayed 2 nights in May 2024
Response from MSD on 15 May 2024
Sorry to hear we did not meet your expectations. Please reach out to us directly.

6/10 Okay

Brent

Disliked: Staff & service
Never anyone at the front desk, no breakfast like most hotels, fridge in room leaking water. When I first arrived for my 3pm check in, the room was not fully cleaned and ready yet.
Stayed 4 nights in May 2024
Response from MSD on 10 May 2024
Thank you for taking the time to leave us a review. Sorry to hear that your experience was not met. We do take the time to read all reviews and pass them on to our staff. We are hopeful that you will give us another opportunity to do better. Please note we can and will do better.

10/10 Excellent

angelica

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from MSD on 26 Apr 2024
Thank you for taking the time to leave us a review.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very easy access to all areas of Colorado
Stayed 5 nights in Apr 2024
Response from MSD on 23 Apr 2024
Thank you for taking the time to leave us a review. Hope you enjoyed your stay.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed at the kitchen facilities in my room. I had never seen a full-size refrigerator and stove burners, in addition to the microwave and coffee maker, in a hotel room before. I really enjoyed my stay there.
Stayed 7 nights in Apr 2024
Response from MSD on 23 Apr 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us.

10/10 Excellent

Heather

Stayed 1 night in Apr 2024
Response from MSD on 9 May 2024
Thank you for taking the time to leave us a review. We appreciate your business and your feedback. We look forward to hosting you again.

6/10 Okay

Maripat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great for my purpose. The property itself is in need of repairs. The first room I was given had a strong, funky odor. The third floor hallway also had a strong odor and the carpet was full of stains. They were accommodating and gave me a room on the second floor. Hallway carpet still needs to be cleaned, but smelled better than the third floor. The room had a faint patchouli smell, but was fine. Hot water was more like lukewarm. The interior of this property maintenance.
Stayed 3 nights in Mar 2024
Response from MSD on 29 Mar 2024
Sorry to hear we did not meet your expectations. Please note we take the time to read and share our reviews with our staff. We will share and learn from your feedback. Thank you for taking the time to let us know.

8/10 Good

Toddrick

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from MSD on 26 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again.

2/10 Terrible

Bianca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like cigarettes. It was dirty. Even the “clean” towels, were not clean. A dog a few rooms down was barking all night long. Sketchy people staying there. Sketchy people working there. Garbage all over the parking lot. Looks like people live there. The hallways smell like the dirty grime in NY. We got there at like 2 am and were gone by 7 am even though I paid for 3 days. The nastiest places I’ve ever stayed at. I do not recommend.
Stayed 3 nights in Mar 2024
Response from MSD on 19 Mar 2024
Sorry to hear that your expectations were not met. We will forward your review on to our staff, so we can learn from it and do better for future stays.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all, it was decent
Stayed 4 nights in Mar 2024
Response from MSD on 15 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your business and your time.

6/10 Okay

Shane

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The building is definitely worn down a bit. Hallways stunk of everything and anything that people were cooking in their suites. Huge snow storm came in and the snow removal crew were shouting at each other starting shortly after 4:00 am. In their plowing, they piled feet of snow behind all of the vehicles.
Stayed 1 night in Mar 2024
Response from MSD on 15 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your business and your time. We will take your experience and learn from it.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great besides people smoking in rooms and the hallway smelled like smoke bad but staff was extremely friendly
Stayed 1 night in Mar 2024
Response from MSD on 9 Mar 2024
Thank you for taking the time to leave us a review. We will pass your feedback on to our staff, and use it to improve future stays.

10/10 Excellent

Toddrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from MSD on 6 Mar 2024
Thank you for taking time to leave us a review. We appreciate your business.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is super. Thanks for asking.
Stayed 10 nights in Feb 2024
Response from MSD on 23 Feb 2024
Thank you for taking the time to leave us a review.

8/10 Good

christina victoria, yorba linda

Stayed 1 night in Feb 2024
Response from MSD on 21 Mar 2024
Thank you for taking the time to leave us a review.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MSD on 19 Feb 2024
Sorry to hear that your expectations were not met. We will forward your review on to our staff, so we can learn from it and do better for future stays.

2/10 Terrible

Alexis

Nothing
Stayed 1 night in Feb 2024
Response from MSD on 19 Feb 2024
Sorry to hear that your expectations were not met. We will forward your review on to our staff, so we can learn from it and do better for future stays.

4/10 Poor

Cyndy

Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from MSD on 19 Feb 2024
Sorry to hear that your expectations were not met. We will forward your review on to our staff, so we can learn from it and do better for future stays.

2/10 Terrible

Debra

Liked: Staff & service
Disliked: Cleanliness
Noisy and bedbugs.
Stayed 1 night in Feb 2024
Response from MSD on 11 Mar 2024
Sorry to hear that we did not meet your expectations. Please contact the hotel directly to share your experience.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Everything else was alright but . . . Urine on the
The toile was not cleaned properly. Urine was visible on the bowl. Not all counters were cleaned. I am not sure if the rest of the room was cleaned properly (e.g. linens, windows, vacuuming,etc). The room, other than the bathroom, seemed clean and did not smell. The hallways do smell. The scent is like homelessness, cigarettes, and wet laundry. The staff is helpful, when available. Check-in/Check-out was quick and easy. The keycards work perfectly. No breakfast offered as per the listing. There is generic coffee available in the lobby. I would have given a 5-Star rating had it NOT been for the piss on the toilet and the smell of the hallway, and the lack of the advertised breakfast.
Stayed 2 nights in Feb 2024
Response from MSD on 8 Feb 2024
Sorry to hear we did not meet your expectations. Please note we take the time to read and share our reviews with our staff. We will share and learn from your feedback. Thank you for taking the time to let us know.

8/10 Good

Kayla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fact that I was woken up at 4 AM by a fire alarm and my room being Flooded
Stayed 2 nights in Feb 2024
Response from MSD on 4 Feb 2024
Sorry to hear that your expectations were not met. We will forward your review on to our staff, so we can learn from it and do better for future stays.

2/10 Terrible

Kathryn Ann

Nothing
Stayed 28 nights in Jan 2024
Response from MSD on 31 Jan 2024
Thank you for leaving a review.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2024
Response from MSD on 29 Jan 2024
Sorry to hear your stay was not a pleasant one. We will share your comments and do better for future stays.

8/10 Good

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MSD on 29 Jan 2024
Sorry to hear that your expectations were not met. We will forward your review on to our staff, so we can learn from it and do better for future stays.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Front desk staff amazing! I forgot his name, but the gentleman that works the front desk. That’s very tall slender beautiful black man. He’s a very hard-working, family man and his wife as well
Stayed 3 nights in Nov 2023
Response from MSD on 5 Dec 2023
Thank you, Tammy, for taking the time to leave a review. Glad to hear you enjoyed your stay. We will pass your comments on to our staff to assure them your appreciation.

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very clean and nice looking room could have had a fan in the bathroom but was good
Stayed 1 night in Nov 2023
Response from MSD on 2 Dec 2023
Thank you Leon for taking the time to leave a review. Glad to hear you enjoyed your stay.

2/10 Terrible

Katrina

Stayed 8 nights in Nov 2023
Response from MSD on 20 Nov 2023
Sorry to hear your stay was not a pleasant one. We will share your comments and do better for future stays.

10/10 Excellent

Laquala

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Nov 2023
Response from MSD on 15 Nov 2023
Thank you for taking the time to leave a review. We appreciate your business and are glad to hear you enjoyed your stay.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Took 30 mins for someone to open the door for us to check in, then was given a room that was already occupied which could have gone bad real fast. 2nd room smelled like nasty cheeseburgers, no housekeepers only once a week and someone came into our room when we weren’t there even though I put the sign on the door.
Stayed 5 nights in Oct 2023
Response from MSD on 30 Oct 2023
Sorry to hear of your experience at our hotel. We do take the time to read each review and learn from it. I will pass your experience on to our staff so we can do better in the future.

8/10 Good

Nico

Response from MSD on 30 Oct 2023
Thank you for taking the time to leave a review.

8/10 Good

Tyler

Liked: Staff & service, property conditions & facilities, room comfort
Pretty good
Pretty good for the money but definitely not a hotel for any type of party.
Stayed 7 nights in Oct 2023
Response from MSD on 23 Oct 2023
Thank you for taking the time to leave a review.

4/10 Poor

Donna, Saint Martinville

Disliked: Cleanliness, amenities, property conditions & facilities
It was fair to all right . They have coffee at the entrance. The vending machine wasn’t working for washing powder. Blow dryer wasn’t in room. .
Stayed 1 night in Oct 2023
Response from MSD on 20 Oct 2023
Sorry to hear your stay was not a pleasant one. We will share your comments and do better for future stays.

4/10 Poor

LEONARDO

Disliked: Property conditions & facilities
Very simple. No breakfast
Stayed 3 nights in Oct 2023
Response from MSD on 20 Oct 2023
Sorry to hear your stay was not a pleasant one. We will share your comments and do better for future stays.

4/10 Poor

George

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
We stayed here two to three years ago and booked it on Hotels.com. They had a nice free breakfast, quick service with any need. On our recent stay there was no longer a free breakfast. The maids would not give me a towel. They informed me I had to take dirty towels to front desk to get clean towels. Their excellent television programming changed to a cheap Dish Network plan with only a few channels. Lastly after staying there several days I called the front desk 5 or six times. They front desk never answered the phone even once. The owner(s) appear to be trying to save money anyway they can at the expense of the guests.
Stayed 4 nights in Oct 2023
Response from MSD on 19 Oct 2023
Sorry to hear we did not meet your expectations. We will pass your comments on to our staff to better future stays. Thank you for taking the time to leave us comments on your recent stay.

2/10 Terrible

Randy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run like an apartment building, people living there for long periods of time. Kids riding bikes in the parking lot and the chaining them to a pole when they are done. Was told when I checked in that they don’t freshen the rooms everyday and if I wanted clean sheets or towels I could go to front desk to get them. There was supposed to be breakfast available but never seen it. When I got into my room there was a big bag of trash left in there, I complained to the front desk and all they said was sorry. I would not recommend this property to anyone ! You should also remove it from the Expedia sight
Stayed 3 nights in Oct 2023
Response from MSD on 16 Oct 2023
Sorry to hear that your expectations were not met. We will forward your review on to our staff, so we can learn from it and do better for future stays.

6/10 Okay

Leinad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty halls, smelling bad, room was ok, frint desk staff never used uniform or any distinctive to know that they worked there. A true example of “you got what you paid for”.
Stayed 2 nights in Oct 2023
Response from MSD on 9 Oct 2023
Thank you for leaving a review.

8/10 Good

Farrah

Liked: Cleanliness, staff & service
The location is good. Price is fair. The hotel is old but meets minimal necessities.
Stayed 3 nights in Oct 2023
Response from MSD on 9 Oct 2023
Thank you for taking the time to leave a review.

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is just not good accommodation. It’s run down and dirty. Ended up staying somewhere else, positive was the front desk lady was kind and offered a refund. Not sure if I’ll get the refund but we will see. Kind of upset that Expedia recommended this place.
Stayed 1 night in Sep 2023
Response from MSD on 2 Oct 2023
Thank you for taking the time to leave a review. We will pass your comments on to our staff to better serve in the future.

6/10 Okay

Cheryl

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great and friendly. Bed was comfy and the room was quiet. The property is old and worn down
Stayed 2 nights in Sep 2023
Response from MSD on 27 Sept 2023
Thank you for taking the time to leave a review.

6/10 Okay

Dennis Rodney

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from MSD on 28 Sept 2023
Thank you for taking the time to leave a review. We appreciate your business.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Full kitchen was amazing
Stayed 5 nights in Sep 2023
Response from MSD on 27 Sept 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Tracie, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Like the suite
Stayed 4 nights in Sep 2023
Response from MSD on 27 Sept 2023
Thank you for taking the time to leave a review.

2/10 Terrible

Marcus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a very friendly place to be. Not ever going back. Dont have a service animal, they lie about that on the website.
Stayed 2 nights in Sep 2023
Response from MSD on 25 Sept 2023
Sorry to hear of your experience at our hotel. We will pass your comments on to our staff to learn and better ourselves for future stays.

4/10 Poor

Crystal

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe
It was hard to get ahold of front desk staff. The phone in the room didn’t work. There was never anyone at the front desk, you had to call their cell phone and even then they wouldn’t answer. I had to get a new room almost every time I left my room. I did not feel safe at this hotel, there were homeless people in and out of the side door which was close to my room. The carpet and bed skirt had some weird oil stain on them. It was nice to have a full size refrigerator and dishes in the room.
Stayed 1 night in Sep 2023
Response from MSD on 18 Sept 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MSD on 18 Sept 2023
Thank you for taking the time to leave a review. We will share your review with our staff.

8/10 Good

Jon

Liked: Cleanliness, staff & service
Some fixtures need upgrading. Nice big rooms with full kitchen.
Stayed 2 nights in Sep 2023
Response from MSD on 18 Sept 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

mary

Liked: Cleanliness
I've stayed at this hotel a number of times. It's in a convenient area but this time the room was too close to the front desk which was quite noisy at night. They also didn't have any ice, not in the freezer in the room (not even ice cube trays), nor an ice machine in the facility. This stay was quite a disappointment.
Stayed 1 night in Sep 2023
Response from MSD on 18 Sept 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from MSD on 14 Sept 2023
Thank you for taking the time to leave a review.

6/10 Okay

Shaunean

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from MSD on 13 Sept 2023
Thank you for taking the time to leave a review.