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Reviews of Orana Hotels And Resorts

4 out of 5
Orana Hotels And Resorts
National Highway No-08, Near Shiv Murti, New Delhi, Delhi

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 33 reviews" "
Rating 8 - Good. 14 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 6 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jayne

Disliked: Property conditions & facilities
In need of a makeover.
This hotel was not at all what we expected. Wanted a nice 4 star hotel convenient to the airport with pool and gym. Unfortunately both were closed for renovation. I would not have booked the hotel if I had known that beforehand. The decor of the rooms is pretty tired and in need of a fresh makeover. Lots of mosquito's in the foyer and halls. Some attention to maintenance and housekeeping would be advised.
Stayed 1 night in Mar 2019
Response from Praveen Kumar on 27 Mar 2019
Dear Guest, Thank you for taking your time to share your experience on your overall stay at Orana Hotels & Resorts. Our services will only improve, based on your feedback. Please be rest assured that your concerns would help us take corrective action.and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. We look forward to your continued visits and assure you of our best attention and service, at all times.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were good and compound of the hotel was execellent. Other amenities in the room and service were up to the mark. the difficulty I had was the amount of curries or dal were sereved with one full of container and getting in to waste. Although, we were 2 guys but I being vage and other being non vage.. items had to be ordered and was getting wastage of food. But such senario was found in other hotel as well and may be it is the means and ways of selling thsir products. Breakfast: Normally in 3, 4, 5 and above stars should be served with free breakfast but we had to pay for the same. while booking online.. there was nothing mentioned about breakfast and I thoight it must be there.. rather there was facility to choose for free parking. In most cases, guest should be travellars and they will not be driving their own car whereby free parking is not necessary.o In case of getting Uber or Ola to drop us to airport, ..ttey dont want to help us to get above facility. Instate the guy told that they have their own taxi ..which will cost INR 800. Whereas uber cost is only 147.00 ... Therefore, next time if you want me to book the hotel via expedia... plz enzure that free breast should be finalize at the time of booking.
Stayed 2 nights in Mar 2019
Response from Praveen Kumar on 25 Mar 2019
Dear Guest Greetings from Orana Hotels & Resorts! At the outset, I would like to thank you for sparing time and posting the review of our hotel... We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! We are glad to have met your expectations and made your stay memorable. Look forward to welcome you back soon.

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018
Response from Praveen Kumar on 6 Jan 2019
Dear Guest, Thank you for taking your time to share your experience on your overall stay at Orana Hotels & Resorts. Our services will only improve, based on your feedback. Please be rest assured that your concerns would help us take corrective action.and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. We look forward to your continued visits and assure you of our best attention and service, at all times.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay but nothing in walking distanc
Excellent hotel with good amenities. Service was great-front desk very accommodating and called Uber for me. Hotel has car service but it’s expensive compared to Uber. Nothing within walking distance of hotel as it is on a busy highway. Hotel restaurant is very reasonably priced—wish I had gotten the recipe for the tomato soup!!! It’s excellent!
Stayed 1 night in Dec 2018
Response from Praveen Kumar on 6 Jan 2019
Dear Guest Greetings from Orana Hotels & Resorts! At the outset, I would like to thank you for sparing time and posting the review of our hotel... We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! We are glad to have met your expectations and made your stay memorable. Look forward to welcome you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at very reasonable price.
Wonderful hotel, high ceilings give rooms spacious feeling, comfortable beds, quiet location set well back from busy road, friendly accommodating staff, good restaurant with very reasonable prices, the only negative is that there is nothing within walking distance. Hotel has a car service but it’s pricey. Front desk called Uber for me.
Stayed 1 night in Dec 2018
Response from Praveen Kumar on 6 Jan 2019
Dear Guest Greetings from Orana Hotels & Resorts! At the outset, I would like to thank you for sparing time and posting the review of our hotel... We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! We are glad to have met your expectations and made your stay memorable. Look forward to welcome you back soon.

10/10 Excellent

Nick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for when in India. Hotel has great access to the airport. Rooms, staff, everything was excellent. We ate in the restaurant which was really good. Highly recommend this hotel if you need to be by the airport.
Stayed 1 night in Oct 2018
Response from Praveen on 16 Nov 2018
Dear Guest Greetings from Orana Hotels & Resorts! At the outset, I would like to thank you for sparing time and posting the review of our hotel... We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! We are glad to have met your expectations and made your stay memorable. Look forward to welcome you back soon.

4/10 Poor

Gaurav

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Praveen Kumar on 3 Nov 2018
Dear Guest, Thank you for taking your time to share your experience on your overall stay at Orana Hotels & Resorts. Our services will only improve, based on your feedback. Please be rest assured that your concerns would help us take corrective action.and we do hope you will not benchmark us with the shortcomings you had experienced and will give us an opportunity to serve you better. We look forward to your continued visits and assure you of our best attention and service, at all times.

8/10 Good

Sarbjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel with helpful staff. efficient check in and checkout. Clean room. restaurant for breakfast not bad. Shuttle to airport expensive. better to use uber. overall good.
Stayed 1 night in Feb 2018
Response from Praveen Kumar on 16 Mar 2018
Dear Guest Greetings from Orana Hotels & Resorts! At the outset, I would like to thank you for sparing time and posting the review of our hotel... We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! We are glad to have met your expectations and made your stay memorable. Look forward to welcome you back soon.

8/10 Good

PRABHAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Praveen Kumar on 24 Feb 2018
At the outset, I would like to thank you for sparing time and posting feedback. We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations.We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! Look forward to welcome you back soon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Everything was horrible from start to finish! Never stay at this hotel again.....
Stayed 4 nights in Oct 2017

4/10 Poor

robyn, Australia

Liked: Cleanliness
Disliked: Room comfort
No Bar but advertises bar/lounge?
I chose this hotel as it appeared as though it had all advertised amenities and close to Airport. My little piece of luxury for 2 nights before departing India. On arrival find out there is no 'Bar' - I'm starving all I want is something small - menu prices extortionate (this is a wedding venue in middle of nowhere no other options). I discuss the bar issue with management who don't understand 'False Advertisement' - they then agree to send someone to buy Vodka/Gin at my expense! I then go around in circles again explaining why should I be paying when you clearly advertise Bar on Expedia and your website! I end up paying. I stayed in April 2016 and they still advertise bar - you won't find one! Air-con was freezing and cd not alter!

4/10 Poor

Patrick, Australia

Disliked: Staff & service, property conditions & facilities
No Liqour Licence, so no bar.
No good looking for am alcoholic drink here! They also refused to call me an outside cab for the quick run down to Ambience Mall at Gurgaon, forcing me to se the hotel car at high rates. I have now worked out how to use apps like Uber to get around, so something god came from it.

8/10 Good

KIRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

dilip shah

Liked: Room comfort

4/10 Poor

A, Amsterdam

Disliked: Property conditions & facilities
Only appearance, no quality
For a hotel that charges a 5 star price, you might expect a little extra service. However, when we asked for an adjusted deal for four people who only needed a place to stay for during the day (12:00-19:00), not really a bed, all they could come up with was to charge us the full price for two double rooms. Also, imagine that the hotel is a few kms from the airport and that the hotel charges 1000 rps per person for the shuttle to the airport, amounting to 55 euro's for a family of four. Fortunately we were smart enough to stop a taxi along the road, who was happy to bring us for 400 rps in total.

8/10 Good

Chris, Greenland, NH

Liked: Cleanliness, staff & service, room comfort
Nice Hotel with limit services for travelers.
Taxis had a very hard time finding this hotel. The lack of currency exchange was frustrating as was the lack of a reliable airport shuttle.

8/10 Good

Prabuddha, Udaipur

Liked: Property conditions & facilities
Ok ok
It was good stay, but bathroom require the renovation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport, nice hotel, good price
Smooth stay, clean room, nice staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
It's a nice place to stay near the Delhi airport. If you're booking it online.. please make sure to check if breakfast is included or not cause many websites say the price for room includes breakfast but it was refused when i actually checked in.

4/10 Poor

Hannu, Norway

Liked: Cleanliness
Did not get what hotels.com promised
Booked this hotel for one night stay through hotels.com with free wifi and breakfast. Checked in late in the night coming straight from the airport, there was a terrible racket outside the hotel until 2am. Come the morning and we are charged 450inr each for breakfast that was supposed to be free. The facilities look alright and cleanliness is good for Indian standards. This hotel could be so much better if the management would be able to put service and customer happiness over milking them for more profits. I will not stay here again.

10/10 Excellent

Bhupinder

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

ketan

Liked: Staff & service
Disliked: Room comfort
Decent hotel, close to airport
Nice lobby and good food.rooms look dated. Elevators are poor in build and quality. Booked a smoking room while booking on Expedia,but on arrival was informed that hotel is smoking free. Orana is more a wedding venue than a business hotel.

8/10 Good

Mitch, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but a wee bit out of the way.
The hotel was nice (even though part is under construction). The staff are friendly. The food in the restaurant is pricey but good. Breakfast buffet is excellent value - the milk coffee is fab.
Response from Praveen on 18 Dec 2015
Thanks for your valuable feedback. Will wait for your next visit.

8/10 Good

Bob, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT VALUE FOR MONEY NEAR AIRPORT
We stayed here overnight before an early morning departure. Although the location was slightly further from the airport than Aerocity hotels were, the price was much lower. The hotel arranged transport to the airport for two people for less than 1000 rupees - less than half the advertised cost.
Response from Praveen on 18 Dec 2015
Thanks for your valuable feedback. Will wait for your next visit.

8/10 Good

Brigitte, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel, safe, close to airport
we really enjoyed our stay, hotel staff accomodated our needs (we wanted diff. room) food was great, newly renovated, very comfortable, close to airport. You won't regret staying there.
Response from Praveen on 18 Dec 2015
Thanks for your valuable feedback. Will wait for your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Value for money
Service from staff was excellent. room was very clean. the food was average but since I was on business I didn't mind much. VFM
Response from Praveen on 20 Feb 2016
Thanks for your valuable feedback. Will wait for your next visit.

6/10 Okay

Peter Martin

Liked: Staff & service, room comfort
Value for money - Hotel works but need renovation.
Value for money is good. The hotel could use renovation. The pool area and outside facilities were closed - that was not mentioned on the site. The staff is friendly and try to assist you.
Stayed 1 night in Nov 2018
Response from Praveen Kumar on 24 Nov 2018
Dear Guest Greetings from Orana Hotels & Resorts! At the outset, I would like to thank you for sparing time and posting the review of our hotel... We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! We are glad to have met your expectations and made your stay memorable. Look forward to welcome you back soon.

8/10 Good

Peter Martin

Well the staff is friendly and helpfull. The hotel could use renovation but that being said the rooms are fine from a price/value perspective.
Stayed 1 night in Nov 2018
Response from Praveen Kumar on 24 Nov 2018
Dear Guest Greetings from Orana Hotels & Resorts! At the outset, I would like to thank you for sparing time and posting the review of our hotel... We are elated to read that you had a wonderful stay at Orana Hotels, New Delhi. Our Team is thrilled to know that you enjoyed all our services, we are delighted that the hotel service standards were up to your expectations. We hope you keep rejoicing in our services. Thank you for the heartfelt patronage! We are glad to have met your expectations and made your stay memorable. Look forward to welcome you back soon.

8/10 Good

ninja, oslo

Liked: Cleanliness, staff & service, room comfort
Good value for money if needs airport hotel
Nice hotel, large rooms, OK breakfast buffet and OK gym - although it seemed nicer on the pictures. Was foodpoisoned, or something..Delhi belly;) And the staff were very caring and attentive, felt very safe and taken care of. On the downside: Pool area was much better in the pictures, was dirty and messy, could have been because of the wedding and pool party that was taking place when I stayed there. Extremely loud music and poorly isolated, couldn't fall asleep until 01:am The breakfast restaurant is kind of underground and not very nice. Overpriced food and two taxes on top of that. Same with taxi service and far away from everything, so could only eat in the one hotel restaurant - with a boring menu. Was charged for a hotel taxi my friend had already paid for when I left. However, nice and clean, close to airport and highly recommended if just staying on the way to the airport and having maximum 2-3 meals, one of them being breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フリーの水が500mlのペットボトル一本のみでした。必要な方は用意して行ってもいいかもです。周りにお店はないです。

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
very bad area
you cannot get away unless you use their nice but very overpriced car service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen hotel cerca del aeropuerto.
Un hotel nuevo, muy poco conocido pero excelente. Lo recomiendo. Me gusto mucho la gente es muy amable.
Response from Praveen on 20 Feb 2016
Thanks for your valuable feedback. Will wait for your next visit.