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Reviews of Hotel Florence

3 out of 5
Hotel Florence
2719, Bank Street Adjacent R C Jeweller, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 42 reviews" "
Rating 8 - Good. 22 out of 42 reviews" "
Rating 6 - Okay. 8 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

MANMOHAN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel service in general.
Stayed 3 nights in Sep 2022

10/10 Excellent

sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly staff.
Stayed 4 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
In the middle of bustling market
Experience is so so - or neutral.
Stayed 2 nights in Dec 2019

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
50%
The hotel was very tight. Nice area for shopping. The breakfast 50%.
Stayed 3 nights in Jul 2019

8/10 Good

Malte

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Meh~!
The hotel didn’t have hot water for me! It was sadly Luke warm, which was a disappointment since I was really looking forward to a good shower! Ugh~! The location is great, and so many conveniences around. The bed was comfortable, but the noise of construction apparently next door with a constant loud thumping and banging didn’t help my jet lag! Also, the sound of traffic and the constant honking was off-putting, so if you can, ask for a quiet room towards the back and such!
Stayed 2 nights in Jul 2019

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only one for us
Our third stay at Hotel Florence and hopefully not our last. This has been our hotel of choice for the last three years. It was great to see that Santosh is still there, he’s always very welcoming. Clean room, good breakfast and a great location. Thanks to all the staff
Stayed 1 night in Jan 2019

8/10 Good

Avraham

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Annie, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great part of Delhi
We had a pleasant stay, staff are friendly and helpful.
Stayed 1 night in Oct 2018

8/10 Good

AlvaroNYC, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Birrhday
Nice quiet hotel inside lol outside it’s a mess but interesting culture. Location it’s very central it’s just the aparece of the área little too much for Americans tourists but I like it. Breakfast pretty good very auténtic India food.
Stayed 2 nights in Apr 2018

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Florence ROBBERS
Hotel Florence robbed me of £152 by charging me twice. I send them emails and messages via their website but they never reply. I contacted Hotels.com but they never reply either. The whole India trip was nasty and l never ever go there again. I have been in touch with my credit card company to get refunded. Hotel Florence group so crafty to show that the amounts were different by because one invoice was for £152.76 and the other £152.45 so not look duplicated
Stayed 2 nights in Nov 2017
Response from Prashant Soni on 17 Feb 2018
Dear Sir, Greetings from Florence ! As per my knowledge your this issue has been solved long back. So for the same i humble request you to withdraw this comment. Hope to see you again in India.

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

manoj

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not recomended
No parking space !! Air condition not working !! 7 time power failour in 1 night !! Good things - 24 hr kitchen ,wifi, and cleaness was awsome !!!

6/10 Okay

Verified traveller

Disliked: Staff & service
An o.k. Hotel in Karol Bagh, New Delhi
We stayed in this hotel five non-consecutive nights. The room was o.k. and the food in the restaurant was good. Our only complaints are: 1. The hotel location: the hotel is located in the midst of pretty busy, dirty not particularly nice neighbourhood. 2. The hotel staff are not particularly helpful with ether arrange transport or with finding any services/restaurants in the neighbourhood. There is no local map and when asked about a service/shop they inevitably offer to take you to the shop where a friend/relative can offer them commission. Same with transport, the staff refused to call a taxi, offering instead their overpriced car and driver service. 3. Also be weary of the auto rickshaw (tuk-tuk) outside the hotel. All will want to take you, not where you want to go, but to where they want take you, i.e. to a shop where they can earn a commission.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Florence
although the hotel is older and smaller, it is very well kept and up to date. the rooms are small, but have all the necessities you need. They have plasma TV's, new bathrooms and comfortable beds. Although the hotel is not located in a tourist area, to me it was in a good location. Every night there are local markets and vendors all nearby, and the area is very safe to walk around. The staff all speak English and are most helpful. Inside, the place is spotless, as there are always guys cleaning here and there. i would recommend the hotel, especially for the money you have to pay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This is a great hotel and I can recommend this very strongly. We ate at the restaurant most nights and found this to be excellent. If we visit Delhi again in the future we will use this hotel again.

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Clean Hotel
It was good !! The hotel was clean and the staff was very helpful ! Best time in delhi !!!

8/10 Good

Jeff, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel bad street!
The only draw back of the hotel was location. It is in a not so desirable part of Karol Bagh. You can barely set foot outside the door without been descended upon by hoards of hawkers so the lengthy walk to the metro station is not a pleasant one.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Florence is a wonderful little oasis from the high-energy of Delhi. The staff is attentive and the property is clean and comfortable. The included breakfast is simple, but tasty. If you are looking for something that is VERY convenient to the city though, this isn't for you as it's about a 20-30 cab ride - mostly due to the traffic. It can be difficult to find as Karol Bagh is a bit of a maze - but it's worth the effort.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for the price paid, competent staff, excelent restaurant.

6/10 Okay

Mohammed, Houston, Tx

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Rachael, Ipswich, Suffolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay- cannot fault this hotel
We arrived mid morning but had immediate access to our room. Our taxi was greeted immediately by staff - check in was smooth and quick. Whilst hotel looks nothing from outside-the room was perfect- see photos. Very clean and well prepared. Double shower and good bathroom facilities.Firm bed. Competitively priced mini bar and staff able to bring in bottles of tonic water on request. Situated in middle of Karol Bagh, a busy shopping area- but no noise at night. Two taxi drivers struggled to find it but our tuk tuk driver at night brought us back without a problem. Well located to the metro which is fantastic and easiest way to travel. Breakfast was sufficient but limited choice. We did not use the restaurant or in room dining. We changed money at front desk at very competitive rates- information /advice was also excellent. They arranged an air con car for us to get back to airport at a cost of approx £9. We had two nights at the Florence following an organised tour of the Golden triangle staying in 5* hotels. We booked these additional nights (after the main tour) in advance through Expedia at a competitive rate. We had expected to notice a drop in standards but we really cannot fault this hotel. Thank you Hotel Florence for making the final days of our wonderful trip to India so good!
executive room
executive room
bathroom
view of street from hotel steps

4/10 Poor

Neo, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Culture Shock (ha Ha) - Mosquitoes attack
As this is our first hotel in India (north) , was told, no room slipper/tissue provided, 1 bottle water complimentary Was feasted on by MOSQUITOES, immediately find new hotel at connaught place for next day thru internet. Reason for booking Florence is because of its proximity to S Rohilla Train Station which we plan for a overnight train to Haridwar/Rishikesh. Only hotel room with mosquitoes for our 11 nights stays in north india

10/10 Excellent

david, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the florence is a good ,comfortable and clean hotel.The staff were very helpful and courteous.The complimentary breakfast buffet had a good variety of food on offer.The surrounding area consists of lots of jewellery , clothes shops and market stalls and we felt quite comfortable walking about ,also there was very little noise from the street at night .The florence offers good value for money and i would stay there again

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has clean rooms and good amenities but has to find a way to inform people about its exact location. Two taxi drivers couldn't find the place, even with the address given by the hotel. They should also help people get to and from the nearest Metro station. Perhaps, a walking map of the nearby area would help.

8/10 Good

Kelly, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel florence new delhi- fine hotel
stayed there twice in January. Quality of room is very good, rooms at the third floor are a bit noisy. On first floor it is fine. Breakfast is okay.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Florence
Rooms were very clean and conducive. Had designers touch.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable while upscale
Prepare for your taxi or rickshaw driver to be confused. That's the only drawback for this chain. The owners decided to call one hotel the Florence Hotel and the other the Florence Inn. The latter is next to a tiny park and is in a slightly nicer and quieter neighbourhood. The former is not far from the police station, so that's the landmark you want to give your driver. Service at this hotel was wonderful. I had accidentally booked accommodation at the Hotel for one night and at the Inn for the remainder of my stay. My companion initially didn't want to swap rooms, so they just transferred the booking over. (Hope I still get my points!) The bedding at this hotel is delightful. I'm an insomniac and I had no trouble snuggling in and getting sleep. The shower was great. I really prefer tubs, but they had a rainshower and plenty of hot water, unlike other places I stayed in India. Both the bedroom and the bathroom were immaculate. This was one refuge from the never ending march of bugs. The room was quite spacious and contained a couch and a desk in addition to a nice bed. It was easily larger than a "suite" I had booked in the suburbs of Mumbai. I shouldn't have to write this, but toilet paper was always there when you needed it. We had to pinch it from service carts elsewhere in India. The hotel restaurant is a bit pricey, but the food will not make you sick. Europeans should be just fine with what you can get here. Indians will find the food a bit on the bland side. A breakfast buffet is included, and you can request masala omelettes which are quite nice. The restaurant itself is open for snacks all of the time, but they don't serve dinner until 7PM. Alas, there is no mineral water included with breakfast. One of the local dhabas will cater to you for just 24 rupees and the other for about 120. Internet service is sporadic. There are power failures. Expect both of these anywhere you travel in India. Air conditioning was fast, cool, and effective. It's not located in a touristy section of town. If you're looking for that, realise that this is not the pick for you. However, if you're interested in finding an engagement ring or a special piece for that special someone, this is a great place to stay. The street next to the hotel has literally dozens of jewelers. If your room faces the main street, things might be a bit noisy for your tastes, though once again I had no problem sleeping between midnight and 8 in the morning. (One day I even took a mid afternoon siesta.) Indians constantly honk their horns, so this is hardly the hotel's fault. My room had nice blackout curtains to keep out the light, and the difference in the level of noise between outside and in was remarkable. There's a bit of hallway sound since the floors are marble. The concierge is quite nice. He rang the national museum to check availability for me. He was also helpful in arranging for cabs and tours. Another option is to walk between the hotels and find a cab or rick yourself. In all, I was quite fond of this hotel. It was one of the nicer ones during my trip.

8/10 Good

omri, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Terry, Truro, England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
My only regret about Hotel Florence was that I did not find it earlier. This is a stunning hotel that is difficult to fault. The design and attention to detail is only normally found in the most expensive hotels and yet you can stay in absolute comfort for a fraction of the cost. The rooms are modern and spotlessly clean and clearly, whoever did the interior design, had a very good idea as to what visitors want. The beds are the softest that I have found in India, the mini bar is stocked with an excellent mix of drinks at reasonable prices and the bathrooms look like the kind you only see in magazines. Add to this the staff where amazingly helpful and yet discreet, I personally will not be looking to stay anywhere else on future visits. As an added bonus, the hotel is situated around the corner from ‘Gaffar Market’. It is strange that such an interesting place to browse without the hassle that you get from the more touristy bazaars, is not mentioned in any of the guide books. This is a ‘must see’ place that is best visited in the evening when the colour and the smells give you a real taste of life in Delhi.

8/10 Good

Hans, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer neu renoviert - guter Standard
Dezember 2014 eine Nacht und Januar 2015 eine Nacht auf der Durchreise

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel für eine Übernachtung
Für eine Übernachtung kann man dieses Hotel nur empfehlen. Negativ war das steril wirkende und ungemütliche Restaurant (gleichzeitig Frühstücksraum)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
guter Service, aber etwas abgelegen
Saubere, nicht sehr große Zimmer. Komfortabel Betten. Frühstüchsbuffet nicht sehr umfangreich, aber lecker. Guter Service des Personals. Wir haben über das Hotel einen Mietwagen mit Fahrer gebucht. Hat einwandfrei geklappt. Sehr guter, zuverlässiger Fahrer, Preis ok.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店比较新
1）酒店比较新，设施满意，唯一的不足是窗户是封闭的打不卡的，但也是优点，因为隔音效果好，几乎听不见马路上的车水马龙声音。 2）酒店位置离KAROL BAGH地铁站大概1千米距离，走路有点远，幸好途中有两个中国餐厅SPICY和JADE GARDEN，也有麦当劳和肯德基。 3）还有一个连锁酒店也在附近，比这个便宜一点，离KAROL BAGH地铁站很近，下次可以尝试一下。

8/10 Good

Jens, NRW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel
Ein gutes und sauberes Hotel, das ich nur empfehlen kann. Nur das Frühstück ist etwas dürftig.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel - Lage ok
Das Hotel ist nach lokalen Standards sehr sauber u genügt auch europäischem std. Es gibt Zimmer ohne Fenster - wem ein Fenster wichtig ist, vorher abklären.

6/10 Okay

Christoffer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Siisti hotelli ei niin siistissä paikassa
Keskellä vanhaa Delhiä, aivan läheltä löytyi todella slummimaisia katuja. Mutta hotelli oli sijaintiinsa nähden yllättävän siisti. Aamiainen ei ollut kummoisempi eikä henkilökunta puhunut englantia kovin hyvin respaa lukuunottamatta. OK hinta laatusuhde kuitenkin.

8/10 Good

Mayte, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel moderne dans un quartier trop achalandé
Hôtel neuf ou récemment renouvelé, moderne, fonctionnelle. Hélas dans un quartier bien trop bruyant et un brin loin du métro Karol Barg (15 minutes à pied dans des rues très achalandées). Le petite déjeuner est bon st servi dans une salle agréable. le seul bémol: le transfert à l'aéroport que l'hôtel vous propose est bien trop cher: 800 roupies, plus que le double que les taxis prépayés de l'aéroport!

8/10 Good

Andreas, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort