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"Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again."

"Our 4-night stay at the Ascott service apartment was pleasant and smooth. The bed was comfortable with just the right level of firmness, and the four supportive pillows helped ease our tired necks after long days of travelling. The TV was easy to operate, with many local channels and content available, although it was difficult to link to our phone for screen casting. Breakfast at the Level 2 café was a little disappointing. The variety did not change much across the four mornings we were there. Interestingly, the bread toaster was placed under the counter, which made it slightly inconvenient to use. An egg station would have been a nice addition, but unfortunately it was not offered. Since Ascott is a Singapore-owned brand, it would have been a pleasant surprise to see some Nanyang-style items in the buffet. Many of the boiled eggs were also left sitting in the basket for too long, becoming cold and hardened. On a positive note, the reception staff were warm and friendly, and the concierge service was excellent throughout our stay. Our room was consistently well made and clean, thanks to the attentive room chambermaid, whose attention to detail we appreciated very much. Nearby, a McDonald’s is scheduled to open soon, and the large adjacent mega mall is expected to open around 2026–2027, which will make the area even more convenient for future guests. Overall, Ascott Nanjing offered a comfortable stay with strong service."

"helpful staff, clean room, quiet, wonderful lake view"

"Clean room, ease access to all transportations. "

"This is a very nice hotel if you can "

"Do not imagine yourself staying in a five stars hotel. This is a very old property. The furniture and amenities are old and beat up. The staff is friendly and competent. The cleaning crew is very friendly and did a good job. The issues arise from the property showing its age that’s all. If you want a true luxury experience I suggest looking for another place:)"

"Very clean nice 👍 "

"Wonderful hotel in Nanjing"

"I like the bathtub and the shower. The bed was nice"