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"For the room the hotel provided to us, for the first night, while was taking a shower, the roof right above the shower head had leaking, not just small dripping rather fast. We complained to the room attendant. Because it was very late in the night, we were too exhausted to let the repair person in to check it. We went to bed without a shower. On the second day, in the late afternoon, when we came back our hotel room. There was a note on the table, it says our room was ready. The hotel provided us with a rather spacy, nicer room for our second night in the hotel."

"breakfast need improvement. should also cater for westerners"

"Room was generally clean, but mugs were changed on one of the days. There was a very strong smell of smoke on the last night of stay, when we had to get up 4:30 to catch a flight, it was disturbing…but I understood if other hotel guests choose to smoke in a non smoke room, the hotel has limited things to do at the time. "

"My stay at the Ritz Carlton Nanjing was very nice. The staff was friendly and the amenities were nice. There was some wear and tear in my hotel suite which was kinda surprising to me. I would think they would replace or fix the furniture in the rooms that were worn. My room was nicely decorated for my birthday with a small cake and rose petals. There was also a nicely written card. The food and drinks in the Executive Lounge were deliciously. Especially the lamb chops that were freshly prepared. My main disappointment was not being able to have breakfast in the main dining area due to it being full and I had to go have breakfast in the Executive Lounge where the breakfast items are very limited. "

"Nice view out there"

"Great location with direct access to subway. Clean room with friendly service"

"Clean room"

"Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again."

"The first room we checked in had very strong chemical smell and even the electrician who came to fix the bathroom room power noticed the smell. We changed to another room but the bathroom had faucet leaking. The room was in poor condition. Breakfast quality was not good and the staffs not well trained. This hotel is lack of management. the only reason I gave it 2 stars is the great location. "