- Disliked: Staff & service, property conditions & facilities, room comfort
There is no reception area at the address, the telephone number on the booking was ‘not available’ so we had to disturb locals to establish that the check in area is in another building on another street. At reception we were told that we could not have the three bedroom unit with views that we had booked in One30 Esplanade as it had a leak. We were given two rooms in this completely different building around the corner with the result that some family members had to share a bed which was not ideal. We did not have the view either. At breakfast time we took note of the warnings about using the toaster and risk of setting off the fire alarms. However, there was no toaster in either room. Reception advised they had all been removed due to too many alarms. They suggested we toast using the grill, but there was no grill pan. Reception staff were generally unhelpful and impolite. Will definitely not stay here again.