Presidential Suite, 1 King Bed

Reviews of Omni Dallas Hotel

4 out of 5
Omni Dallas Hotel
555 S Lamar St, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1595 out of 2321 reviews" "
Rating 8 - Good. 328 out of 2321 reviews" "
Rating 6 - Okay. 196 out of 2321 reviews" "
Rating 4 - Poor. 90 out of 2321 reviews" "
Rating 2 - Terrible. 112 out of 2321 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Donald Cardell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall nice experience
Stayed 2 nights in May 2024
Response from Omni Dallas on 20 May 2024
Hi Donald,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

10/10 Excellent

JR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Omni Dallas on 20 May 2024
Hi JR,Thanks for sharing the word about Omni Dallas. We really appreciate your positive review.

8/10 Good

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Omni Dallas on 21 May 2024
Hi Araceli,Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

LaDonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were spectacular!!
Stayed 1 night in May 2024
Response from Kelly on 19 May 2024
We are delighted to hear you got to enjoy those skyline views of Dallas. Thank you for staying and sharing your experience!

10/10 Excellent

PAULINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kelly on 19 May 2024
We are grateful you chose to stay with us and we appreciate you taking the time to leave a review!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to stay need some vending machines nobody wants to pay airport prices for a 20oz soda though
Stayed 2 nights in May 2024
Response from Kelly on 18 May 2024
Thank you for sharing your feedback. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Darrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay staff is friendly and welcoming.
Stayed 2 nights in May 2024
Response from Kelly on 18 May 2024
Thank you for the great review! Come back and see us soon!

10/10 Excellent

Shaterrica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was polite and helpful i love great customer service i will return
Stayed 1 night in May 2024
Response from Kelly on 16 May 2024
We are delighted to hear the staff took great care of you! Thank you for choosing us and we look forward to seeing you back again!

10/10 Excellent

Michael

Travelled with group
Clean and close by restaurants had a tv in mirror
Stayed 1 night in May 2024
Response from Omni Dallas on 12 May 2024
Hi Michael,Thank you so much for giving us 5 stars. You made our day!

10/10 Excellent

Jasveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Omni Dallas on 13 May 2024
Hello Jasveen,Our team is so grateful for your positive feedback. Looking forward to having you again at Omni Dallas.

10/10 Excellent

Christopher

Travelled with group
Great property!
Stayed 1 night in May 2024
Response from Omni Dallas on 11 May 2024
Hi Christopher,We’re so happy to have you as a customer. You’re welcome to come again anytime.

8/10 Good

Thomas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to spend a nice evening in Dallas and we decided on the Omni. The lobby is gorgeous and check-in was a breeze with a very helpful staff who asked us for our floor preference without upselling us. Our two queen room was spacious with some very cool amenities. We loved the TV in the bathroom mirror and having Chromecast available on the main TV was super convenient. Our fridge didn't seem to work at all though, which was a huge bummer, but ice was available down the hall. Pool was neat but I expected more to be honest.
Response from Omni Dallas on 11 May 2024
Hello Thomas,Thank you for the wonderful review you left for out property. We truly enjoyed and appreciate your business. Love to hear how our guest experiences here with us. We do want to thank you for the feedback given regarding your stay with the fridge, we have contacted the necessary department to ensure this is taken care of for future stays. We are looking forward to welcoming you back on your next stay!

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Amenities
Stay was great!!
Stayed 1 night in May 2024
Response from Omni Dallas on 11 May 2024
Hi Amanda,Thank you for visiting Omni Dallas and sharing your positive feedback with our community.

10/10 Excellent

Jene

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable. Love the fitness center. Easy walk to the convention center
Stayed 2 nights in May 2024
Response from Omni Dallas on 11 May 2024
Hello Jene,Thanks for your 5-star review! We sincerely appreciate your feedback.

8/10 Good

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place and location
Stayed 1 night in May 2024
Response from Omni Dallas on 11 May 2024
Hi Osvaldo,Thank you for sharing your positive feedback. We look forward to your next visit to Omni Dallas. We would like to learn more about your stay and how we can make it a 5-star experience for your future stay, please feel free to contact us directly.

6/10 Okay

Monica

Stayed 1 night in May 2024
Response from Omni Dallas on 11 May 2024
Dear Monica,We appreciate your time to provide us with your feedback. We do want to apologize for your stay not meeting our 5-star expectations. We would like to learn more about your concerns and experiences. At your earliest convenience, please reach out to us directly.

10/10 Excellent

Ioanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in downtown Dallas. There are good restaurants on site and the view from the pool is lovely. The parking is a bit pricey but offers in and out privileges. Alternatively, there is one across the street for $17 for 24hrs but no in and out access.
Stayed 3 nights in Mar 2024
Response from Kelly on 9 May 2024
We love to hear that you enjoyed many of our restaurants and the pool. Thank you for taking the time to share and we hope to see you on a return visit!

10/10 Excellent

Juan

Stayed 1 night in May 2024
Response from Omni Dallas on 7 May 2024
Hi Juan, We can’t wait to share your 5-star review with our team. They’ll be thrilled!

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities. Wish we could have stayed longer!
Stayed 1 night in May 2024
Response from Omni Dallas on 6 May 2024
Hi Jenny,We’re always happy when customers like you enjoy your time at Omni Dallas. Come back anytime!

6/10 Okay

Glenda

Stayed 4 nights in Apr 2024
Response from Omni Dallas on 4 May 2024
Dear Glenda,Thank you for the review! Your feedback is much appreciated and helps our team improve. We would love to learn more about your experience and what we can do to bring your stay to a 5-star rating. Please feel free to contact us directly.

2/10 Terrible

wajih, seabrook

Disliked: Cleanliness, staff & service, property conditions & facilities
Omni do not guarantee your room choice (1 or 2 beds , sleeps 2 or 4 ) when it’s booked thru third party. They say it clearly. For the second time in 1 month we had to go back to this hotel and we had to argue for hours at the reception to get the 2 queen bed we booked for a family of 4. . No concierge the last 3 days. Reception desk hard to reach on the phone… very inconvenient, rude at the reception desk, …
Stayed 3 nights in Apr 2024
Response from Kelly on 2 May 2024
We apologize for any issues regarding your room type upon arrival. If you would like to discuss your experience more in depth, please contact the hotel directly and ask to speak to the Manager on Duty.

10/10 Excellent

Patryk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Oprah wasn't lying all these years. Clean, amazingly located pool.
Stayed 2 nights in Mar 2024
Response from Kelly on 2 May 2024
We are happy to see you finally took Oprah's advice after all these years! Thank you for choosing us and taking the time to share your review. We hope to see you back again!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kelly on 2 May 2024
Thank you for choosing us! We are delighted to see you had a wonderful stay.

10/10 Excellent

joseph

Great stay
Stayed 3 nights in Apr 2024
Response from Omni Dallas on 30 Apr 2024
Hey Joseph,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Antione

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to downtown
Stayed 2 nights in Mar 2024
Response from Kelly on 26 Apr 2024
Thank you for staying with us and we hope to see you again!

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where amazing I had forgot my credit card at one of their restaurants and found it and kept it safe
Stayed 3 nights in Apr 2024
Response from Kelly on 26 Apr 2024
We appreciate you choosing our hotel! Thank you for taking the time to leave a review and for recognizing our amazing team members. We hope you will be back again!

2/10 Terrible

Racheal, Garland

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Worst Birthday Stay EVER!!! Had to wait in line over an hour to check in because Omni credit card systems were down nation wide…okay I get it…the line was also crazy long because 2 people were working..Finally check in and go up to the room (which I paid for an upgraded suite) was DIRTY! Like filthy…food everywhere and bed a mess. Obviously house keeping had not been there yet. Go back downstairs and finally talk to a manger..get a new room. He some what apologies and says he will give me time to get settled in and will check in on us. NEVER DID!!! Then we go down for breakfast and at check in they failed to tell everyone they would be closing early to get ready for Easter brunch. Keep in mind at this time it’s the next day and credit cards are still down. Everything is cash only and all ATMs are out of cash!!! I’ve stayed at this property many times never having a problem but I was appalled by the customer service this time. Definitely not normal Omni standards.
Stayed 1 night in Mar 2024
Response from Kelly on 21 Apr 2024
We apologize for the impact the system outage had on your experience and for any inconvenience it caused during your birthday weekend. We appreciate you choosing us. Please contact the hotel directly so we may properly address this for you. Thank you.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly on 21 Apr 2024
We appreciate the high rating! We are happy to see you had a great experience and we hope to see you back again!

10/10 Excellent

Amy

Stayed 1 night in Apr 2024
Response from Kelly on 9 May 2024
We are happy to see you enjoyed your stay! Thank you for the review and we hope to see you again.

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, up to date rooms. Lots of dining options.
Stayed 4 nights in Apr 2024
Response from Omni Dallas Team on 20 Apr 2024
Hello Randall,Seeing your review made our day at Omni Dallas! Thank you so much.

10/10 Excellent

Sandra Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Omni Dallas Team on 20 Apr 2024
Hi Sandra,Thank you for the 5-star review! We’re here to serve you anytime.

10/10 Excellent

Natashia

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel and the sport bar food, delicious
Stayed 3 nights in Mar 2024
Response from Omni Dallas Team on 20 Apr 2024
Hi Natashia,We’re thrilled you had such a great time at Omni Dallas. We hope to have you back soon!

10/10 Excellent

BERNARD

We enjoyed our visit
Stayed 2 nights in Apr 2024
Response from Omni Dallas Team on 20 Apr 2024
Hi Bernard,We can’t wait to share your 5-star review with our team. They’ll be thrilled!

4/10 Poor

Paxton

Business traveller
Liked: Cleanliness, staff & service, amenities
The shower in the bathroom was tiny. The door would be half way in the shower when fully opened. Valet took 40 minutes to retrieve my car 2/3 days of my stay. Room service menu is limited and food is average.
Stayed 3 nights in Apr 2024
Response from Omni Dallas Team on 20 Apr 2024
Dear Paxton,We greatly want to apologize for your experience during your stay and the lengthy wait time you had to endure with our onsite amenities. Your feedback allows us to improve for our future guest and other stays. At your earliest convenience, please feel free to reach out directly. We would love to further assist you with this stay. Kind Regards,

10/10 Excellent

Holly

Stayed 1 night in Apr 2024
Response from Omni Dallas on 6 May 2024
Hello Holly,Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Omni Dallas on 20 Apr 2024
Hi Tiffany,We’re grateful that you took the time to leave us a review. Thanks a lot!

2/10 Terrible

Bianca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Omni Dallas Team on 20 Apr 2024
Dear Bianca,Thank you for the review! Your feedback is much appreciated and helps our team improve. We would love to learn more about your experience, please contact us directly.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience, totally happy with receptionist.
Stayed 1 night in Apr 2024
Response from Omni Dallas Team on 20 Apr 2024
Hi Ronald,Amazing feedback. Thank you so much for giving us 5 stars!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Omni Dallas Team on 20 Apr 2024
Hi Jessica,Thank you so much for giving us 5 stars. You made our day!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Was an amazing stay and a beautiful location. Staff was in a great mood. Only complaint is tv in restroom didn’t work. Other than that was an awesome experience.
Stayed 1 night in Mar 2024
Response from Omni Dallas Team on 20 Apr 2024
Hello Joseph,I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! We appreciate you making us aware of the tv not working, we will make sure our engineering team is up-to-date. Kind Regards,

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go again!
Stayed 1 night in Mar 2024
Response from Kelly on 9 Apr 2024
Thank you for staying with us! We love to see that you had a great time and we look forward to welcoming you back.

10/10 Excellent

Todd

Stayed 1 night in Apr 2024
Response from Kelly on 26 Apr 2024
Thank you for taking the time to leave a review! We are happy to see you had a great experience.

2/10 Terrible

JoLynn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Frustrating. They didn't make beds or refresh linens during our stay at all. My husband and I spent an hour trying to get in our room one night going up and down the elevator 6 times. Meanwhile the staff kept passing us off with "another room key". I felt as though we were treated as if we were dumb. Battery died to our room key opener and somehow it was our problem? Our time was wasted. Would not stay here agan.
Stayed 3 nights in Mar 2024
Response from Kelly on 6 Apr 2024
We apologize for the issues you experienced with housekeeping and your key not properly working. We have addressed your feedback with the team. Thank you for staying with us and if there is anything additional we can do to resolve this situation, please do not hesitate to contact the hotel directly.

8/10 Good

Shannon, OKC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting spa experience 😬
Stayed 1 night in Mar 2024
Response from Kelly on 4 Apr 2024
Thank you for staying with us. We are pleased to see you enjoyed your visit. If you would like to discuss your spa experience, please do not hesitate to contact the hotel directly.

2/10 Terrible

wajih, seabrook

Disliked: Staff & service, property conditions & facilities
System went down for 2 days. Cash only. They can’t give you keys. People couldn’t checking in. Terrible experience
Stayed 1 night in Mar 2024
Response from Kelly on 6 Apr 2024
We apologize for your experience. Please contact the hotel directly if there is anything further we can do to address your experience.

2/10 Terrible

wajih, seabrook

Disliked: Staff & service
Refused to give us our room. Lied about not having our room available and give us another. 2 hours later after insisting and calling Expedia they were able to find the double queen bed we booked available. It was the evening before the ATA event and they did the same thing for many families.
Stayed 2 nights in Mar 2024
Response from Rio on 3 Apr 2024
Good day, I truly apologize for the issues you experienced during your stay. Omni as a company experienced an international outage, which meant we were not able to receive reservations from 3rd parties like Expedia. I want to assure you no one lied to you about not being able to find your reservation - we legitimately could not see any 3rd party reservations until we spoke to our 3rd party customer service team. We then worked to rebuild the reservation's separately in our own system, which was down.Our team spent the entire day checking people in on paper due to this issue, which we have only very recently recovered from. Every person who checked in on Friday, 3/29/2024, experienced the same issue. While this is something that was out of our control, we would like to try and make this right. I am applying a credit to your account for 70% off the first night of your stay. You should see this credit within the next 3-5 business days. We appreciate your business and hope you'll visit us at the Dallas Omni again.

6/10 Okay

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Over all the stay was fine. We were there for a tournament and didn't use the facilities much. Unfortunately, getting food was a challenge since the credit card system was down for the hotel and its restaurants and the ATM depleted of cash. Wasn't pleased having a convention center pretzel for breakfast the morning of a major tournament.
Stayed 3 nights in Mar 2024
Response from Kelly on 1 Apr 2024
Thank you for staying with us. We apologize for the disruption and inconvenience regarding the credit card system. We do hope we will get to welcome you back in the future.

10/10 Excellent

sean

Stayed 2 nights in Mar 2024
Response from Kelly on 21 Apr 2024
Thank you for the review! We are delighted to see you had an enjoyable experience. Come back and see us soon!

4/10 Poor

Heather

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice, clean and comfortable. However I can't give it a better rating because their systems were down we waited all day to get into our room. Then customers coming in at 4pm or after got rooms before those of us who filled out paperwork hours ago. We were originally told we'd get our rooms 1st. Stood in long line 3xs. Manager and director tried their best to accommodate us but so many people were in the same situation as us. It was ATA taekwondo national tournament Omni was the host hotel for the tournament. All of the restaurants were cash only all weekend which was very inconvenient because of the amount of people staying at hotel with children the one atm at the hotel was ALWAYS out of cash. The staff was nice considering all the commotion of entire Omni systems being down.
Stayed 2 nights in Mar 2024
Response from Kelly on 2 Apr 2024
We apologize for the delay at check in as well as the inconvenience of the payment options during your visit. Please contact the hotel directly if you would like to discuss your experience. Thank you again for staying with us and we hope to welcome you back in the future.