View from room
Check availability

Reviews of Pearl River Hoi An Hotel & Spa

3.5 out of 5
Pearl River Hoi An Hotel & Spa
12 - 14 Huyen Tran Cong Chua, Hoi An, Quang Nam

Reviews

9.6

Exceptional

Rating 10 - Excellent. 82 out of 107 reviews" "
Rating 8 - Good. 18 out of 107 reviews" "
Rating 6 - Okay. 7 out of 107 reviews" "
Rating 4 - Poor. 0 out of 107 reviews" "
Rating 2 - Terrible. 0 out of 107 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Rouben

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet end of town - but easily walkable to all the attractions. Super friendly and accommodating host.
Stayed 2 nights in Nov 2023
Response from Pearl River Hoi An Hotel & Spa on 24 Dec 2023
Dear Lain KirkwoodFirst of all, thank you for choosing Pearl River Hoi An Hotel & Spa during your recent trip. We appreciate to know tthat you enjoyed your stay here and loved our services so much.We are honored to gain you as a customer and hope to serve you again in the future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay very much
The Hosts were exceptional. Food served was delicious and plentiful at breakfast. Very accommodating and found large taxi to Da Nang airport for very good price. Room was clean, bed comfortable.
Stayed 7 nights in Feb 2023
Response from Pearl River Hoi An Hotel & Spa on 30 Mar 2023
Thank you for your Feedback .We wish you many health and happiness. We hope to see you in the future at our hotel. Many Thanks and Best Regard

6/10 Okay

Deepak, North York

Liked: Staff & service
Nice quiet location on river but 25-30 mins walk into town. Rooms are spacious but could be cleaner. Water overflow in shower flooded the bathroom. Property not fully recovered from Covid impact. Staff friendly
Stayed 2 nights in Jan 2023

10/10 Excellent

hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the line of the service. Khanh & Chau (owners) went all the way out of their limbs to make our stay so pleasant. Lam, the chef, treated us with the top cuisine skills. Their great efforts can only be found in a Five-Star resort. Definitely Pearl River hotel is highly recommended. We'll stay there every time we visit Hoi An. Excellent.
Stayed 3 nights in Dec 2022

8/10 Good

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite !!!!! Relax,
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 weeks , and our stay was perfect, the rooms are clean , the bedding is nice as well as the beds comfortable, the breakfast is excellent,when they had a the buffet, but they tried to serve us , the one downside there is only 1 person in the hotel that speaks English, so can be very frustrating when Jess is not around, the pool is always in the shade , it’s very nice but if you are trying to tan go to the beach , great stay ,
Stayed 21 nights in Mar 2020

10/10 Excellent

Duong

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a very good experience at the hotel. The staff are very friendly, especially the receptionist is very enthusiastic when we check in at hotel provides trams to take us to the ancient town of Hoi An, the hotel security staff is very fast nimble and enthusiastic service, recommend this hotel to everyone when coming to Hoi An
Stayed 2 nights in Feb 2020
Response from Lucy on 3 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
We had a wonderful stay at Pearl River, friendly and helpful staff. Great serve your self breakfast We stayed a full week and it went by so fast.
Stayed 7 nights in Jan 2020
Response from Lucy on 10 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset views in comfort
Super service staff in all departments. Sunset in front of hotel on the river. Scheduled electric car or easy walk to old town. Good breakfast supplying all diets. Recommend this hotel and will stay again.
Sunset
Sunset in front
Stayed 4 nights in Jan 2020
Response from Lucy on 31 Jan 2020
Thanks for sharing your review. We are delighted to hear that you are appreciated our hotel and enjoyed all most our service. Your compliment is the motivate for us to maintain our great service every day. Thank you so much for your recommend Pearl River Hotel and suggest your friends to book a room with us. With best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The entrance to the hotel gardens and the pario could be cleaner and tidied up a bit, was a bit messy.
Stayed 1 night in Dec 2019
Response from Lucy on 14 Jan 2020
Thanks for sharing you review. We appreciate your feedback The entrance to the hotel gardens and the patio will be cleaned up today. Thanks so much

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
My wife and i had a really lovely stay at pearl river. Far enough out of town to be relaxing but close enough to be convenient. The staff were all great!! We had such a warm welcome from Nancy, she couldn't have been more accomodating to us. Thank you Nancy. Only thing i could fault was the noisey guests next door to us arriving home at 1am and causing a ruckess. We heard their every move through the walls
Stayed 3 nights in Jan 2020
Response from Lucy on 11 Jan 2020
Thanks for spending time to share your review. We hope to have change to welcome you back to our place in the near fufute. Thank for your compliment to Nancy! The hotel management will have a deserving reward to her contribution

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although somewhat far from the 'Old Town' of Hoi An, The Pearly River Hotel and Spa provides a comfortable stay and very friendly staff.
Stayed 3 nights in Nov 2019
Response from Sales Team on 16 Nov 2019
Dear Sir/Madam, Great thanks for sharing your comment. We are very happy to know your expectation have been met in every aspect of your recent stay with us. Offering traditional warm Hoi An hospitality is at the thing of what we do and we know your kind words of appreciation will encourage all staff to continue to do well. We definitely look forward to welcoming you back to your home sweet home. Have a great day! Lucy

10/10 Excellent

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Sales Team on 15 Nov 2019
Dear Sir/Madam Great thanks for choosing us as your preferred venue on your trip in Hoi An. We do hope you had an awesome holiday and enjoyed your stay at Hoi An. Hope you feel happy when you be back home. See you again at Pearl River Hotel on your next trip in Hoi An Best regards Lucy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved Pearl River- it’s a delightful quiet hotel with lovely rooms and helpful staff. The hotel is a walk out of the town but the free shuttle service meant that wasn’t a problem. We used the hotel’s bikes to get to the beach too. We slept well and enjoyed a good variety of food for breakfast. A great choice!
Stayed 4 nights in Aug 2019
Response from Sales Team on 10 Sept 2019
Dear value guest, Thank you so much for choosing us. We are very happy and know that you enjoy your stay with us and appriciate our hotel services. Our Team and I look forward to welcome you at Pearl River Hoi An in the near future. Thank you and have a great day! Lucy

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of four stayed for two nights. The Quadruple Room has two rooms, King size 1 and Single 2, so the family of four slept comfortably. The hotel was clean and the staff was very kind. Especially Lucia at the front! The indoor pool is also clean. You can book a shuttle to Old Town and rent a bike for free. thanks for all. Have a nice trip!
Stayed 2 nights in Aug 2019
Response from Lucy on 25 Aug 2019
Dear Sir/Madam, Thank you for spending your time to share your gracious review of Pearl River Hoi An Hotel. We are very happy to know you enjoyed your recent stay with us. We definitely look forward to welcoming you back to our hotel. Have a great day!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building, over looking the river. Pleasant walk to the township.
Stayed 3 nights in Aug 2019
Response from Sales Team Lucy on 15 Aug 2019
Hi Thank you for your choosing and enjoy staying with us

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is SO loud! The pool is in the center and there is no noise control. At one count there were 20 people in the pool and it’s not that large. The staff is kind but there is a language barrier and they offer a “shuttle” and a schedule but it is rarely available.
Stayed 4 nights in Jul 2019
Response from Sales Team on 25 July 2019
Dear Sir/Madam Thank you for taking the time to write a review. We sincerely apology for out of control the noise and loud at swimming pool. Due to hot weather so the guests maybe so over-excited and make the noise. Concerning about the language barrier We are also planning to train for our new comer to short gap the language barrier issue. Hotel has 7 times shuttle bus to take guest go Hoi An and back per day. We also have free bicycle for guest. We will consider about this and increase to match with guests' enquirery.

8/10 Good

Deborah, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverview
Good sized rooms with large beds. Nice bathroom. Good pool. Great view of the river. Breakfast a bit boring after a week. Nice staff. Golf buggy to town was a good touch. Rooms overlooking the river have gorgeous view but a little noisy when there are 22 Dutch people in the restaurant underneath. Overall though we loved our stay. Pool has ladder and step access.
Stayed 7 nights in Apr 2019
Response from Lucy / Sales Team on 5 June 2019
Dear Deborah, Thank you very much for taking the time to review our property. It is always heartwarming to hear that our facilities was appreciated. We are sorry to hear you found the breakfast disappointing after a week. We are currently looking to work with our Chef in order to provide a better selection for our customer daily. Have a great day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Sale Dept. on 27 May 2019
Dear David, Great thanks for choosing us during your stay in Hoi An. We hope you enjoy your trip and feel happy when you be back home.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful evenings!
Hotels staffs were so welcoming and helpful at all times. Location is beautiful and enjoyed quiet evenings without any city noise. Perfect get away!
Stayed 3 nights in May 2019
Response from Sale Dept. on 27 May 2019
Dear David, Great thanks for choosing us during your stay in Hoi An. We do hope you enjoed your trip and feel happy when be back home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Sale Dept. on 27 May 2019
Hi David, Great thanks for choosing us during your stay in Hoi An. We do hope you enjoyed your trip and feel happier when be back home. Thank you so much for your compliment.

10/10 Excellent

Verified traveller

Travelled with family
Nice, quiet location on the river away from the crowds in the city center. However, only a short 5 min ($2) taxi ride to the old town. Friendly, helpful staff. Decent breakfast. Large, clean delux room.
Stayed 3 nights in Apr 2019
Response from Sale Dept. on 27 May 2019
Dear Anonymous, Great thanks for choosing us during your stay in Hoi An. We do hope you enjoyed your trip and feel happpier when be back home.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for this hotel, right on the river walkway. The free use of their bikes makes a great ride. They also have an electric cart for taking guests to the Old Town. Excellent buffet breakfast is included. We had a family room, that was spacious, although the view was limited. The pool was refreshing after a hot day, and is somewhat shaded from direct sun. The staff were extremely helpful. Would recommend this hotel and also Hoi An!
Stayed 4 nights in Mar 2019
Response from Sale Dept. on 27 May 2019
Hi Great thanks for choosing us during your stay in Hoi An. We do hope you enjoyed your trip and feel happier when be back home. Thank you so much for your compliment

8/10 Good

Tara

Liked: Cleanliness, staff & service, room comfort
Great staff, location could be more central
Super friendly staff, however I was suprised about how far it actually was from the action of Hoi An. It was about a 25 minute walk, and very dark at night. Part of the way was also flooded on my last night. Small room, but perfectly functional. Great AC, so no worries about the heat. You could very easily hear hall noise, and even the door unlocking next door. Luckily my neighbours were quiet, but you could hear even a basic conversation in the next room. Breakfast was good. Loved that there was also fresh passion fruit! Wifi wasn't the fastest. Good enough for emails but calls (what's app) were very spotty. Towels were well worn.
Stayed 3 nights in Mar 2019
Response from Sale Dept. on 27 May 2019
Dear Tara Great thanks for choosing us during your stay in Hoi An. We do hope you feel happier when be back home. We are very grateful for your comment, your compliment is the motivation for all our staff. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There was nothing I didn’t enjoy about this beautiful plane. The staff even through the language barrier were amazing. A special shout out to Jessie as she went above and beyond. Wht a beautiful place to waken up to every morning. My only regret was I want there for longer
Stayed 2 nights in Mar 2019
Response from Sale Dept. on 27 May 2019
Hi Great thanks for choosing us during your stay in Hoi An. We do hope you enjoyed yout trip and feel happier when be back home

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed hotel, spacious rooms and very friendly and welcoming staff.
Stayed 2 nights in Mar 2019

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place we love.
Amazing . Beautiful hotel with very good price. Food are delicious. Absolutely a must visit. Very good location. Free shuttle to ancient Hoi An town. Will come back. Staff are so nice and helpful.
Stayed 1 night in Mar 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very highly recommended
We can't speak highly enough of Pearl River Hotel. It's convenient to Hoi An town but not right in the busy centre. And they provide a free shuttle to and from the town. The rooms and luxury en-suite bathrooms are large and many have lovely views of the river. Beds are extremely comfortable. Breakfast is extensive, including freshly cooked eggs or pancakes and several of the top (though very reasonably priced) restaurants are within a short walk. The hotel also organised transfers for us and a local tour which we found great fun and value. Chief however among their plusses is the constant pleasant smile and helpfulness of all staff, including especially the lovely and amazing manager Jessie Nyugen. Very highly recommended.
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a lovely river walk into Hoi An centre. They do offer an electric buggy, but it is only just over 1km to the town centre and you pass plenty of bars and cafes if you need a cold one.
Stayed 3 nights in Feb 2019

10/10 Excellent

Carina Skjold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definately great value for money
Amazing hotel with the freindliest staff ever and a fantastik breakfast buffet.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Quite location... free golf buggy transport to town area
Stayed 4 nights in Feb 2019

10/10 Excellent

Aviral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Hoi An
The hotel is conveniently located along the Riverside. The room was clean and spacious. The staff was really amazing and they really take good care of their guests. They provide free bicycles for rent and free drop to the old town in an electric car. Special thanks to Jessi who gave us the warmest welcome in Vietnam.
Stayed 2 nights in Feb 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Pearl River!
Fantastic place. It’s a little away from the action but they have a cart to get you to the old town. The staff were top notch and our room was very comfortable.
Stayed 3 nights in Feb 2019

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic vlaue
This hotel was a fantastic value for the cost. The staff are extremely friendly and helpful, the breakfast was delicious and we loved the free bikes to use and ride into Hoi An.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, nice quiet location but close to everything. Special mention to the staff, the best customer service I have had in a hotel ever.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiv
Hoi An is well worth a visit. The Pearl River hotel is lovely, the staff extremely helpful, Jessi in particular, thank you for a wonderful stay. Note it is s little out of the main town but we where happy with the walk along the river and the hotel have a shuttle car to and from, however if you’re a solo female travelling you may find it a little daunting at might alone.
Stayed 3 nights in Jan 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pearl River Hotel is the place to say in Hoi An
Our stay was at this hotel was great. You could not ask for better service from the staff, in fact they went out of their way to book tours, free shuttle to the market, and transportation to the airport. The rooms we booked were very clean, well appointed with mini bar, coffee, and lots of bottled water. The restaurant has a full self serve breakfast, and someone to make your omelet for you. Dinner menu as well till 10:00pm. One outstanding point is the staff, they are so friendly and helpful, they go out of their way to help if they can, always with a smile, there is some language issues, but not to bad that you cannot get by, that is a part of traveling, which my family enjoys. Would my family say here again, you bet, in a heartbeat. We have agreed that when we return this the hotel we will choose.
Stayed 2 nights in Jan 2019

10/10 Excellent

Siew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family has chosen Pearl River Hotel for our holiday in Hoi An. Don’t be worried when you have to pass by the small and muddy road before you reach the hotel. This hotel is definitely worth staying. We have a two connected rooms which is just nice for a family of 4. This is a brand new hotel, everything are so clean and staffs are full of passion. They provide free bicycle and two way free electric car to the night market. A taxi ride from the market back to hotel only cost you about USD3 if you want to stay late at the market. This hotel to me is definitely a 5 star rating both in terms of room and services. Highly recommended from Siew Family....
Stayed 1 night in Dec 2018

10/10 Excellent

Ekamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality
Good location and very cozy hotel. And, on top of that, the hospitality of all staffs are top class. This hotel makes us like Hoi An (which is very lovely city itself) even more.
Stayed 2 nights in Dec 2018

10/10 Excellent

Claire, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, great staff and comfortable clean room. A little out of Hoi An on the river so peaceful and relaxing. Got to see some locals fishing etc living nearby. Complimentary electric buggy to take you to edge of town. Staff absolutely charming, friendly and welcoming.
Stayed 5 nights in Oct 2018

10/10 Excellent

Carol

Five star service great value.
My husband and I stayed here for 6 nights, and the service was outstanding the staff went out of their way to make our holiday great. Their knowledge of services around the town was very good. The rooms were comfortable, bed great for sleeping, I asked for extra pillow and it was in the room before I got back up to the room, breakfast was delicious with choices and we sat out side looking onto the river watching the boats coming up and down the river and it was very peaceful . For the price of this hotel it is excellent value. Best place we have been to for service. 5 stars.
Stayed 6 nights in Sep 2018

10/10 Excellent

Brent, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay
Wonderful staff, good food,close to town but far enough away to be quiet.. Good prices for food and cheap prices for drinks... Nice pool too
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We spent 3 nights in total, frendly and helpful staff. Nice views of the river during breakfast. We enjoyed a nice quiet walk down the river to get to the centre (free shuttle bus is also available) very happy with our stay and you definitely recommend this hotel
Stayed 2 nights in Aug 2018

6/10 Okay

kl2009, Nederland

Liked: Staff & service
Voldoende
Wanneer je niet te veel eisen stelt is het niet erg om hier te blijven. Oude hotel. Naast de rivier, 20 min lopen naar het centrum. Slecht onderhouden fietsen beschikbaar. Personeels zijn wel heel erg aardig.
Stayed 2 nights in Aug 2018