9A Trieu Viet Vuong, phuong 3, 40, Da Lat, Lam Dong
Reviews
9.6
Exceptional
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The staff was very helpful with any questions. However, the room/floor that we stayed have a light sewage smell. Not much insulation - can here the traffic early in the morning.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Greeneco Đà Lạt Hotel on 18 Mar 2024
We appreciate your valuable feedback regarding your recent stay at our hotel.We're delighted to hear that you found our staff to be very helpful and attentive to your needs. Providing excellent customer service is one of our top priorities, and we're glad that our team could assist you during your time with us.However, we sincerely apologize for any inconvenience caused by the sewage smell in your room or floor. Maintaining a clean and fresh environment is paramount to us, and we will investigate this issue promptly to address and rectify it to ensure a more pleasant experience for our guests.Additionally, we regret any disturbance caused by the lack of insulation, resulting in noise from traffic in the early morning. We understand the importance of a peaceful stay for our guests and will explore potential solutions to minimize noise disturbances in our rooms.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and more enjoyable experience.Thank you for choosing to stay with us, and please accept our sincerest apologies for any inconvenience experienced during your visit.
Thank you for your recent staying and and recommending our hotel. That will be our biggest encouragement to continue the great work. We have enjoyed serving you as much as you enjoyed our service. The whole team will maintain our high quality personalized service to welcome you back here one day very soon. Thank you very much! Best regards,
10/10 Excellent
Dakota, Sherman
3 Aug 2023
Liked: Amenities
The staff and everyone at this property were so very warm, welcoming and helpful. All my questions were always answered and everyone went above and beyond to assist me with my needs. Thank you.
Dakota
Stayed 3 nights in Jul 2023
Response from Greeneco Đà Lạt Hotel on 3 Aug 2023
Thank you for your kind words and positive review of your experience at our property. We are thrilled to hear that our staff made such a positive impact on your stay.Ensuring a warm and welcoming environment for our guests is of the utmost importance to us. It's wonderful to know that our team's efforts to assist you and answer your questions exceeded your expectations.Your gratitude is greatly appreciated. We are here to make your stay as comfortable and enjoyable as possible, and we're delighted to have been able to meet your needs. If you have any future visits planned, please don't hesitate to reach out to us.Once again, thank you for choosing our property and for sharing your positive feedback. We look forward to the opportunity to welcome you back in the future. Have a fantastic day!
Response from Greeneco Đà Lạt Hotel on 10 May 2023
Xin chân thành cảm ơn Quý khách đã lưu trú và sử dụng các dịch vụ tại Greeneco Đà Lạt Hotel. Chúng tôi hy vọng Quý khách đã có một kỳ nghỉ đáng nhớ, khó quên tại Đà Lạt. Xin cảm ơn Quý khách đã để lại những đánh giá giúp chúng tôi không ngừng nâng cao chất lượng dịch vụ trong thời gian tới Xin cảm ơn Quý khách!