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"Excellent property and staff"

"The room that we were given was in the worst location on property. We had a room which had an outside door entry facing a busy road and garbage truck route. We believe we were given this room because we booked on Expedia. Had we booked directly thru the Inn they offered a complimentary drink in the bar and stated they would match any price we were given. We stayed with Expedia and this is what we got. The property, room and amenities were very good as was the on-site breakfast & restaurant/bar. Ear plugs were found in the vanity kit in our room. We booked weeks in advance so very sad really."

"Water would not get hot. I informed the staff as soon as I checked in and I was told the engineer would work on it and I was never told anything else the rest of the night. So I had no hot shower the first day. The second day I called again because there was still no hot water. When the engineer came. He was very rude and told me that I’m at the end of the line. These are old copper pipes and it has to warm up and then I need to turn the sink on and let it run for a while before it will get hot. He let it run for 20 minutes and the water got warm. When he left by the time I went to take the next shower the water was not hot again when I told the lady at the front desk, she did not offer any customer service and was also very rude."

"Very nice stay."

"Incredible"

"Beautiful property, well maintained, excellent location. Best breakfast I have ever had at a hotel!"

"Classic property right off the plaza. A little confusing navigating given the renovations, but the atmosphere and history was comfortable. Our room was spacious and the fitness center, while a bit small for the size of the property, well outfitted including a rower. Can't beat the location for strolling to all the Santa Fe sites, museums, shopping and dining."

"Juan was very help and caring upon our arrival. We appreciated his assistance with luggage and the stairs. All of the staff was very friendly."

"Breakfast was pretty typical, but was easy to access. We loved the 5:30 Kickback cocktail & snacks. We really enjoyed Jo, who was the very friendly bartender! We also received terrific help from the ladies at the front desk when we messed up our reservation, which they quickly fixed! Great location for easy access to Canyon Road, as well as the historic sites, restaurants & shopping!"