Cueva de Murcielago Tours and Activities

Hotel had lots of nice restaurants, great activities to do, the location was good, staff was friendly and I had a good run on the Pai Gow & Craps Table. We arrived when the flood happened but other than that and the rain, everything was fine. Keith A.

Amazing place , the people are very friendly, it would have gotten 5 stars if the ventilation system was better, smoking really bothersome

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.