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Reviews of TRYP by Wyndham Cuenca Zahir

4 out of 5
TRYP by Wyndham Cuenca Zahir
Av. del Estadio y Florencia Astudillo, Cuenca, Azuay

Reviews

8.6

Excellent

Rating 10 - Excellent. 183 out of 329 reviews" "
Rating 8 - Good. 86 out of 329 reviews" "
Rating 6 - Okay. 34 out of 329 reviews" "
Rating 4 - Poor. 12 out of 329 reviews" "
Rating 2 - Terrible. 14 out of 329 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRYP by Wyndham Cuenca Zahir far exceeded any expectations that my wife and I could imagine. The room was immaculate and beautifully appointed. The hotel is centrally located with many shopping opportunities, and the Pumapungo ruins (a bit of a hike, but not bad) within walking distance. A wide variety of traditional Ecuadorian and international cuisine is also available within walking distance or via restaurant delivery services similar to those in the U.S. All of the above pales in comparison, however, to the staff of the TRYP by Wyndham Cuenca Zahir. Every member of every team, from concierge, to wait staff to housekeeping, is warm, welcoming and courteous. John, who works in the restaurant, kept us drinking and eating without wait. He was a rad guy and I will consider him a friend for life. Many staff members are multi-lingual and all staff members seem genuinely happy to help with any questions. We did not have one negative experience at the TRYP by Wyndham Cuenca Zahir. We would have stayed forever!
Stayed 4 nights in May 2024

8/10 Good

shaji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport
Stayed 2 nights in May 2024

6/10 Okay

Priscilla, East Brunswick

We are a family of 4 adults, the room was too small for us and it was very hot. What we liked was the proximity to the historic center, We could walk without worries from the hotel to the city center. We only stay one night. If you want to see the historic center will be so hard to find parking so the hotel location for that purpose is excellent if I have to stay longer probably I I’ll go to a spacious, relaxing place far from the historic center.
Stayed 1 night in Apr 2024

10/10 Excellent

Christian, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Great place, staff was super nice! Needs a new carpet in the hallways and needs new paint. My experience was great,
Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel...over-priced
Stayed 4 nights in Jan 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Sofía on 19 Feb 2024
Dear Stephen,Our most sincere thanks for choosing us as your destination during your recent visit. It was a true honor and pleasure to have you as one of our distinguished guests.

10/10 Excellent

Jacky, Urbandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Very kind and courteous. I received excellent services.
Stayed 4 nights in Jan 2024
Response from Pleasure Sofia on 31 Jan 2024
Dear JackyIt was a pleasure for us to serve you, we hope to see you again soon.

10/10 Excellent

Adilson

Stayed 1 night in Dec 2023
Response from Sofía on 19 Feb 2024
Gracias una vez más por elegirnos como su destino. Esperamos con entusiasmo darle la bienvenida de nuevo muy pronto.

10/10 Excellent

OMAR, richmond hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sofía on 19 Feb 2024
Estamos aquí para atender todas sus necesidades y hacer que su experiencia con nosotros sea memorable en todos los sentidos. Esperamos con entusiasmo darle la bienvenida de nuevo muy pronto.

4/10 Poor

Roger

Stayed 7 nights in Dec 2023
Response from Sofía on 19 Feb 2024
Sr. RogerSu amable visita nos motiva a seguir mejorando y superando sus expectativas en cada futura estadía. Estaremos esperando ansiosamente su próxima visita.Reciba nuestro respeto

10/10 Excellent

Josdy

Liked: Property conditions & facilities
Nice place
Stayed 2 nights in Dec 2023

6/10 Okay

Shelly

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Christian, Guayaquil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2023

8/10 Good

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, the room. The food, the room, the service. However there was a table lamp that didn't turn on.i had to tell them twice and they finally fixed it three days later.
Stayed 7 nights in Sep 2023

10/10 Excellent

Juan, North Bergen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Aug 2023

8/10 Good

Romel

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Aug 2023

10/10 Excellent

JOHN, DANBURY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around.
Stayed 1 night in Aug 2023
Response from TRYP BY WYNDHAM CUENCA ZAHIR on 23 Aug 2023
Thank you for your visit, we hope you come back soon.

10/10 Excellent

JEANETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2023

6/10 Okay

Khalid

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I do not recommend this for a long stay. This is good for a long weekend. There is not enough space to store clothing for a week or longer with more than one person. There are not laundry facilities on premises as the ad stated. I would recommend booking directly with the hotel and not use Expedia. The rooms for Expedia are worse than the rooms advertised. We booked 3 rooms and one of the rooms needed to have the toilette fixed. That said, the staff is absolutely exceptional. They are very friendly and attentive. My family is not the easiest group of people and they put up with them more than I could have. The views are absolutely amazing, whether towards the church domes or the stadium. You are a walk away from everything you need…Supermaxi, restaurants, bars, shopping, Turi, downtown. It does get loud in the area at night, so not good for the light sleeper.
Stayed 12 nights in Aug 2023

10/10 Excellent

James

Stayed 1 night in Jul 2023

10/10 Excellent

Marybell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for first in this hotel. In my experience, the attention of the staff was excellent. There are two things that I did not like, it was the pillows and there was no iron inside the room. I will stay in this location and place again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Stayed 1 night in Jul 2023

2/10 Terrible

Esteban

Reservation canceled Unable to review as was unable to travel due to family emergency
Stayed 1 night in Jul 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Jun 2023

8/10 Good

Pamela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall hotel experience. Jon was especially amazing and hospitable. We loved the rooftop bar and the views. Just need housekeeping to improve their service by remembering to supply towels and toilet paper in the room LOL! Also the restaurant service could be a lot faster.
Stayed 3 nights in Jun 2023

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent hotel. Some staff were wonderful and some staff was not. Food was amazing. Best - I was able to watch a live football game from my bed because the stadium is next door. Worst - horrible uncomfortable pillows. I had a rough time sleeping because the pillows were the most uncomfortable ones I’ve ever seen.
Stayed 3 nights in Jun 2023

8/10 Good

MARCO

Stayed 4 nights in May 2023

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this hotel. Definitely recommend it. Great location.
Stayed 1 night in May 2023

8/10 Good

Joseanne

Stayed 2 nights in Apr 2023

4/10 Poor

Wilson

Stayed 3 nights in Mar 2023

10/10 Excellent

DIEGO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Es un buena opcion para hospedarse por negocios, la comida es muy buena, el sector muy tranquilo, lo unico que falta es zona de sauna y turco..
Stayed 1 night in Apr 2023
Response from TRYP BY WYNDHAM CUENCA ZAHIR on 23 Apr 2023
Apreciado Sr. DiegoReciba un cordial saludo de quienes hacemos Tryp By Wyndham Cuenca Zahir; por medio de la presente agradecemos la información recibida. Son observaciones muy importantes a tomar en cuenta en nuestras instalaciones, que nos permite a seguir mejorando en nuestra calidad de atención y servicio al cliente. Siempre gustosos de poder servirle.

4/10 Poor

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No hay mayor variedad en el Menú
Stayed 2 nights in Mar 2023
Response from TRYP BY WYNDHAM CUENCA ZAHIR on 23 Apr 2023
Apreciado Sr. Luis Reciba un cordial saludo de quienes hacemos Tryp By Wyndham Cuenca Zahir; por medio de la presente agradecemos su comentario. Son observaciones muy importantes a tomar en cuenta, que nos permite a seguir mejorando en nuestra calidad de atención y servicio al cliente. Siempre gustosos de poder servirle.

4/10 Poor

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice and view from room and roof is gorgeous as well as breakfasts was good. No doorman to help when first arrive to show where to park, no help with luggage. Bas experience the night we stayed Friday because in room 505 there was a party and prostitutes walked in front of everyone in the lobby to get up to that room, just unbelievable that a hitel will allow this. Very noisy inside, very noisy outside due to another party. Lady in counter didn't want to move us to a different room (our room was next to the prostitutes room). At the end they had no choice but to give us a different room after we asked loke ten times. Not going back to yhis hotel anymore.
Stayed 1 night in Mar 2023

8/10 Good

Frank

Stayed 1 night in Mar 2023

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasure to stay there The breakfast was wonderful and the staff very helpful
Stayed 5 nights in Feb 2023
Response from TRYP BY WYNDHAM CUENCA ZAHIR on 23 Apr 2023
Dear Mr. Krysztof Receive a cordial greeting from who us Tryp By Wyndham Cuenca Zahir, we are happy about your experience in our facilities. Always happy to serve you.

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness
Es un hotel que está cerca de muchos lugares y es conveniente. El desayuno fue terrible y no lo recomiendo por nada. Tuve que esperar mucho tiempo para el check in y la habitación no tiene un sistema de ventilación adecuado. No me volvería a quedar en este hotel.
Stayed 1 night in Feb 2023
Response from TRYP BY WYNDHAM CUENCA ZAHIR on 17 Apr 2023
Estimado Sr. Jorge Reciba un cordial de quienes hacemos Tryp By Wyndham Cuenca Zahir, agradecemos de gran manera sus comentarios que nos permiten seguir mejorando en nuestra atención y servicio que brindamos a nuestros distinguidos huéspedes. Lamentamos su malestar durante su estadía, procedemos a realizar los cambios pertinentes para que no se vuelva a repetir estos inconvenientes. Siempre gustosos de poder servirle y a la orden. Saludos cordiales, Ángeles Pintado. Recepción.

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and professional staff. Excellent restaurant and menu choices for the included breakfast. Will definitely use again.
Stayed 3 nights in Feb 2023
Response from TRYP BY WYNDHAM CUENCA ZAHIR on 17 Apr 2023
Dear Mr. Wesley Receive a cordial greeting from who us Tryp By Wyndham Cuenca Zahir, we appreciate your comment so that we can continue to improve our quality services. Always happy to serve you. We hope you will visit us soon at our hotel. Best regards, Ángeles Pintado.

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all our stay was good except the first day when it took four call a several hours to obtain enough towels for all 3 of us. It wasn’t extra towels After that things went smoothly. Love the restaurants and the personnel
Stayed 2 nights in Feb 2023
Response from TRYP BY WYNDHAM CUENCA ZAHIR on 17 Apr 2023
Dear Ms. Brenda Receive a cordial greeting from who us Tryp By Wyndham Cuenca Zahir, we appreciate your comment so that we can continue to improve our quality of service . Always happy to serve you.Best regards, Ángeles Pintado. Front Desk.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper buena atencion
Stayed 1 night in Feb 2023

6/10 Okay

NIKOLAY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointment
They did not allow us to go inside our room till 3 pm, but when we come, there were no towels at all. Next night at 2 am some people on our floor start using noisy music and screaming. Hotel staff called for police and it took them more than 1 hour to fix it. We did not sleep till morning. Hotel does not have any city or area map and can not explain us how to reach any historic place.
Stayed 3 nights in Jan 2023

4/10 Poor

Danny

Stayed 3 nights in Jan 2023

10/10 Excellent

honning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms, staff was really helpful and we appreciate the help

10/10 Excellent

ROBERTO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful

10/10 Excellent

Julisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice room and delicious food in the restaurant
Stayed 1 night in Nov 2022

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022