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Hotelcoz All Inclusive

Photo gallery for Hotelcoz All Inclusive

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Indoor pool, 4 outdoor pools
Indoor pool, 4 outdoor pools

Overview of Hotelcoz All Inclusive

Hotelcoz All Inclusive

3.5 out of 5

3.5/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

Explore the area

  • Popular LocationCozumel Country Club and Golf Course17 min walk
  • Popular LocationMaya Heritage Monument6 min drive
  • Popular LocationCozumel Museum6 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)11 min drive

Choose dates to view prices

About this area

Cozumel

Located in Cozumel, Hotelcoz All Inclusive is next to a golf course and on the beach. Cozumel Country Club and Golf Course and Cozumel Pearl Farm are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa San Juan and Chankanaab National Park. Travelling with kids? Consider Stingray Beach and Arrecifes de Cozumel National Park.

What's nearby

  • Cozumel Country Club and Golf Course - 17 min walk
  • Maya Heritage Monument - 6 min drive
  • Cozumel Museum - 6 min drive
  • Cozumel Maritime Terminal - 6 min drive
  • Museo de la Isla de Cozumel - 7 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • El Cocal — 1 min walk
  • La Veranda — 1 min walk
  • Buccanos - 12 min walk
  • Guido's - 6 min drive
  • Crazy King - 6 min drive

About this property

Hotelcoz All Inclusive

Beach spa retreat, walking distance from Playa San Juan
Catch some rays at the beach or spend the day relaxing at Hotelcoz All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 251 individually decorated rooms feature room service and furnished balconies or patios. For entertainment, flat-screen TVs come with cable channels, and guests can also appreciate comforts such as premium bedding and down comforters.
Hotelcoz All Inclusive offers 251 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 32-inch Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Center. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and facials.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Hotelcoz All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
Room service during certain hours

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • All meals, snacks and beverages included
  • 2 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 4 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Table football
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf privileges (optional)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (5381 square feet)
  • Meeting rooms 4

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Books
  • Designated smoking areas
  • Games
  • Renovated entire property – June 2017
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Free bottled water

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Long-term renters welcome

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 3 out of 19 reviews
5 - Excellent 16%
Rating 4 - Good. 9 out of 19 reviews
4 - Good 47%
Rating 3 - Okay. 3 out of 19 reviews
3 - Okay 16%
Rating 2 - Poor. 2 out of 19 reviews
2 - Poor 11%
Rating 1 - Terrible. 2 out of 19 reviews
1 - Terrible 11%

3.8/5

Cleanliness

4.0/5

Staff & service

3.4/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always clean
Stayed 4 nights in Aug 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We arrived at the resort at 2:00PM for check-in. There were around 40 teenage kids from a soccer club checking into the resort. We were told to have a seat and they would check us in after the kids. I asked if we could have a drink or some water while we wait and was told no we needed to check-in first. An hour later they checked us in and told us our room was not ready to come back in a couple of hours. We asked to make reservations at the one nice restaurant for dinner that night an were told there was no more reservations for dinner that night available. How can there be no reservations available when it is just now check-in time? We were also told we may not get reservations to the only nice restaurant because they have eliminated some tables due to Covid. I checked the restaurant and the number of tables is as it has always been in the past?
Stayed 4 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly. The food needs to have more variety but overall a nice place.
Stayed 5 nights in Mar 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for value
It was an amazing experience!! Since greeting with a refreshing cocktail, upgrade to ocean view, delicious food and the best great customer service!!
Stayed 2 nights in Mar 2021

4/5 Good

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The hotel was good. The people who work there were very nice. They only had WiFi in the lobby and common areas. Would be great if they had WiFi in the rooms. The food in the buffet could be better but the food inside the restaurant was really good. Wouldn’t stay again but for the price it wasn’t bad.
Stayed 3 nights in Jan 2021