The Redwood Retreat provides laundry facilities and more.
Reviews
8.88.8 out of 10
Excellent
Entire home
2 bedrooms1 bathroom
Popular amenities
Kitchen
Washing machine
Air-conditioning
Parking available
Add dates for prices
About this property
The Redwood Retreat
Consisting of 2 bedrooms, one with a king bed (can be separated to 2 single beds) and the other with 2 single beds, this unit will accommodate a small family with plenty of space. The family bathroom has a bath and separate shower.
The kitchen is fully equipped with electric cooking appliances and all you need to cook up a storm and a dishwasher for your convenience. The unit has a private courtyard which is perfect to relax in whilst reading a book or simply enjoying the warm afternoon sun.
The unit has split system heating and cooling for your comfort and the single car garage is available for guest use.
*Please note that linen is not included when booking this property* Guests are required to bring their own sheets, pillowcases, towels, bathmats and tea towels. Alternatively, a link to a local linen hire company will be provided with your booking confirmation.
You will need to complete an online check-in form (Guests are required to provide a photo identification and credit card) closer to your arrival date. If you are not comfortable with this requirement, please refrain from making a booking.
Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise.
A security deposit of AUD500 is required for all confirmed reservations. This will be processed via an online link 7 days prior to arrival and will be reimbursed within 7 days of check-out, subject to an inspection of the property.
Please note that the Victorian Government has implemented a levy on short-stay accommodations. Starting January 1st, 2025, bookings of less than 28 days will incur the "short stay levy" in addition to the accommodation cost. For further details, please visit the SRO website.
Property amenities
Parking and transport
Parking on site
Kitchen
Dishwasher
Microwave
Bedrooms
2 bedrooms
Bathroom
1 bathroom
Bathtub
Shower
Outdoor areas
Fenced yard
Laundry
Laundry facilities
Washing machine
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
Smoke-free property
Services and conveniences
Iron/ironing board
Things to do
Fishing nearby
Golfing nearby
Surfing/bodyboarding nearby
Swimming nearby
Whale watching nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools
Pets
Pets not allowed
Children and extra beds
Children are welcome
Events
No events allowed
Smoking
Smoking is not permitted
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
About the area
Cowes is home to this holiday home. The area's natural beauty can be seen at Phillip Island Coastal Reserve and Ventnor Bushland Reserve, while National Vietnam Veterans Museum and Pt Leo Estate Sculpture Park are cultural highlights. Phillip Island Wildlife Park and Phillip Island Leisure Centre are also worth visiting. With surfing/body boarding, fishing and swimming nearby, you'll find plenty of adventures in the water. Visit our Cowes travel guide
Situated in Cowes, this holiday home is within 1 mile (2 km) of Phillip Island Wildlife Park, Phillip Island Leisure Centre and Phillip Island Ferry Dock. Cowes Beach and Phillip Island Coastal Reserve are also within 1 mile (2 km).
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The Redwood Retreat Reviews
Reviews
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
No hot water until day after we arrived due to electricity having been turned off. We had to turn it on when we arrived. Dirty sheets in laundry. Shower water pressure practically non existent.
The first issue, we had no hot water for the first night because the main power switch was left turned off for a long time. We had to turn on the main switches to get power and the water tank did not heat up enough till the next morning. Imagine the feeling when you can't get a hot shower after coming home on a rainy cold winter night. When I complained, an agent came and checked the hot water system and asked us to wait till next morning.
The second issue, the carpet was not vacuumed. We noticed this when my 10 month old started picking dead bugs from the floor and putting them in his mouth.
The third, there were dirty towels/cloths in the washing machine.
The fourth, the king bed is actually two single beds put beside each other. The hard seam gives you a nice back pain in the morning if you cuddle with your partner.
The cherry on the top was appalling customer service. When we were leaving, I decided to talk to someone at the office and ask for a refund. The person at the front desk was on a call and she pointed at a box and told me to leave the keys. I told her I need to talk to you and I waited till she finishes her call. After, I said I have to make a complaint and listed the issues I had and asked for a compensation. The moment I finished she snapped at me "we don't give compensations". When I asked further, she told me that it is not their responsibility because it is the land lord's responsibility. I explained to her that she can't claim that it is not their responsibility because they are financially benefiting from renting the house. When she had no answers she went on to say that I was being rude to her. I did not use any profanity at anytime, but I was upset at the way she respond me.
Then this person started demanding/ordering me that I place the keys in the box as if I was going to steal them. That was the first time in my life I was treated like that. I never had any intention keeping the keys, I was very surprised to learn that that is how these people think of their customers.
When I mentioned about the dirty clothes in the washing machine, she snapped at me again and told me that the cleaner does not clean the washing machine. (So.. do they expect clients to wash their dirty towels and empty the washing machine for them?)
Her response to the unclean carpet was that "I know for a fact that the house was cleaned" and went to check her notes. But she failed to present any evidence that the house was cleaned before giving to us.
This was a lovely quiet property in a good location and a good size. Really happy with but the only down side was a quite annoying one. The main bed was rock hard to the point I could not sleep in it. Kids beds were ok. The lounge was also not very comfy and not really adequate for a family of 4. Kitchen, bedroom, laundry, lounge were of a great size and v.good, things well supplied. Would happily stay again if not for the main bed.
Clean unit located amongst 2 quiet neighbours. Located just out of town away from the hustle and bustle it is the prefect location for a family getaway.
I loved the unit. Everything about it was 5star. Convenient location, cleanliness, lock up garage, facilities available and value for money. Would recommend to anyone.
Very clean and larger than we expected. Would definitely recommend to others.
Debbie V.
Stayed 2 nights in Aug 2019
From a partner site
10/10 Excellent
Jona
28 Jan 2019
Lovely place
Wonderful place to stay and very clean. Quite reasonable price and really good location as well. The agency was also very easy to deal with. Great experience oveall.